Gerber Collision & Glass - Ft. Wayne/Illinois Rd..

4.8 (4,678reviews)
97%
3710 Illinois Rd,  Ft Wayne,  IN  46804
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Gerber Collision & Glass - Ft. Wayne/Illinois offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (4,678)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting regular text and phone updates that kept them informed throughout the repair process. The quality of repairs was frequently described as excellent, with vehicles returned looking brand new and paint matches described as flawless. Timeliness was another strong point, as numerous customers noted their vehicles were completed ahead of schedule. The friendly, professional, and caring atmosphere was widely appreciated, with many customers noting how the staff made a stressful situation much easier. A few customers mentioned minor alignment issues or incomplete repairs, and one noted some confusion around communication, reflecting areas customers feel could be refined further.
AI-Generated from reviews written in the last 12 months
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"... right, no questions asked, just immediate service. And my car looks show room new again! Outstanding team here at this location and wonderful management who ..." Read more
"The quality of the work is top notch. The work includes a lifetime warranty. I am extremely ..." Read more
"... speed at which they had things completed and the quality and guarantee of their work. They have a lifetime customer now. Thank you so much ..." Read more
"The staff was very friendly and knowledgeable. They got my car done very quickly and did a great job. Highly recommend."
"... and kept me informed throughout the repair process. My car looks great, and I truly appreciate the care and attention to detail. I highly recommend your ..." Read more
"I was delighted that my van was ready many days before the promised date. And delighted that it was not only washed, but the ..." Read more
"... rental was available for me to pick me up. And the repair job was completed in one week and was way sooner what was the original estimated time. 1010 experience." Read more
"... up to date on the progression of the body. Work. Completed the job in shorter time projected." Read more
"Staff was extremely friendly and my repairs were done a few days before the projected completion time. Ive gone to this location a few times and every ..." Read more
"... communication! Gerber updated me twice a week and got the car done earlier than expected!" Read more
"... bottom they do not take any short cuts. They have communicated with me everyday you dont have to wonder when your vehicle will be done. Perfection A+" Read more
"Really appreciated the communication before and during repair."
"... superb. I have dealt with other shops in the past and waiting without knowing was the worst. I appreciate you folks taking the worry out of an already stressful situation ..." Read more
"... friendly, they made the experience very convenient. I appreciate also the updates every Tuesday and Thursday. I never had to worry about anything even how to get ..." Read more
"Communication was excellent. I knew what was going on every step of the repair. The color match was flawless. ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Truck looks great. Your people are pleasant to work with. Thank you for repairing it. And honestly, I can’t believe you took the time to try to find a new Ski Nautique hitch cover for my son. I know you couldn’t find one, but I give you an A for effort! That was very kind. Will certainly recommend you and your staff.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

It took less time then quoted

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Excellent experience

Repair Quality

Customer service was top notch

Customer Service

Top notch

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

My second experience with them. 110% satisfaction. Paint matches 100%.

Likely to Recommend

Not my first time dealing with this company.

Repair Quality

Constantly kept me up to date on the progression of the body. Work. Completed the job in shorter time projected.

Customer Service

They rejected the first painting and stripped and redone to 100% satisfaction

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Our "accident" happened at 4pm on a Friday, in our daughter's driveway and Brandon's Bronco. After getting our claim started, I called the local Kia dealership, then Gerbers before 5pm. Sean was able to stop by on his way home, and give us a initial overview and estimate, including using Enterprise Rental car company. By the time Monday came til now, all has run very smoothly, and the handiwork has been excellent. We're on our way back home to Dayton, Ohio on Friday!

My Experience

This Gerber location is one of the best I’ve had the pleasure of patronizing. They are always putting their customers first. And their work is outstanding. Thank you

Likely to Recommend

Repair Quality

Best service in Fort Wanye

Customer Service

Never any complaints. Always completed before any scheduled time ficenz

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Work looks great! Great communication and completed in a timely manner.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Service was great, and the car looks awesome.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Only complaint is the time it took, however everything was well done and customer service was excellent! I would recommend the Illinois location to anyone!

My Experience

Excellent job, great communication

Likely to Recommend

Repair Quality

Great work thank you!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Fabulous service

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

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