Bensons Auto Collision

My Experience - 5.0/5.0 -

Thanks guys. Very professional

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Nice job

Customer Service - 5.0/5.0 -

Excellent

Returned Clean

Likely to Recommend - 4.5/5.0 -

Y’all are expensive… but good work, with a warranty, so I’ll keep using and recommending y’all.

Repair Quality - 5.0/5.0 -

Got my truck back on the date promised, quality of the repair was good, service experience with personnel was good. One bit of feedback, I used the online estimator tool that’s on the web page, but when I showed up in person no one had looked at it, would have been as the same as if I just walked in with no appointment. That online estimator seems like a great way for folks to save time, for customers, but only if someone in y’all’s end is looking at them.

Customer Service - 5.0/5.0 -

Friendly staff, good & quick service.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everyone was very pleasant and professional

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I will highly recommend Benson’s Auto Collision to everyone I can think of. I am highly satisfied with everything to do with this collision on their side. I was regularly updated every Tuesday and Thursday on my repair. Ramon went above and beyond for me every step of the way.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Martin & Ramon were both very caring. Ramon is excellent @ his job. Loved the way he was quite responsive to all my questions & needs reference my car repair. Great Prople to work with! Thanks!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Both Martin & Ramon are exceptional @ their jobs! They're both caring and experts in their fields. Kuddos to Benson Auto Collison for having them as part of your excellent crew!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.0/5.0 -

They are competitively priced and do decent work. Great pictures of damages, repair and final product.

Repair Quality - 4.5/5.0 -

Very good repair, I see some orange peel in the paint, but otherwise very good

Customer Service - 4.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Communication is amazing! The quality of work! Highly recommend bensons!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Roy Diaz customer service is on point. Always kept us updated Shout out to his team. They did an amazing job. Thank you

Customer Service - 5.0/5.0 -

Excellent customer service

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0

Customer Service - 1.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I am very happy the service provider. She did an outstanding job. Thank you!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0 -

Receptionist not so friendly

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0 -

It took a little bit longer than I expected but other than that the service customer service and the people was great

Customer Service - 4.0/5.0 -

Was good

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They took care of my issues and they were so nice to me the entire time. It was an absolutely amazing experience. Martin is so empathetic and really made a difference in this very stressful time in our lives.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Bad service

Customer Service - 0.5/5.0 -

Bad service

Returned Clean

Likely to Recommend - 0.5/5.0 -

I couldn’t recommend Benson auto group as a whole to anyone. This whole experience has been awful. This should’ve been a warranty claim at worst. A vehicle with 700 miles on it shouldn’t fall apart on the highway. I shouldn’t have had to purchase this part within a week of owning this vehicle. As far as the collision center, the customer service issues are enough to keep me from ever doing business with Benson auto group going forward.

Repair Quality - 2.0/5.0 -

Repair quality was ok. I expressed my concerns for my 2026 vehicle with only 700 miles total on it just falling apart on its own. I asked for them to make really sure the new panel I had to purchase was fully“clipped in” and when I got home, I pushed it in and what did I hear? A very audible click proving it wasn’t secured at the collision center. I shouldn’t have these concerns with a brand new truck.

Customer Service - 1.0/5.0 -

The customer service was absolutely awful. Rudy, the guy at the front desk, definitely needs help with his people skills. When I called for help with the quote for my replacement part, he was short, rude and told me to come in before I could be helped. When I got there, he barely acknowledged me before passing me off to someone else in the office. The representative who helped me was polite and helpful but Rudy definitely set the tone for my experience there.

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

My car was not fixed

Customer Service - 0.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean