Berglund Bodyworks

Likely to Recommend - 5.0/5.0 -

I felt I could trust the advice and the experience of the dealership and especially the paint shop. I wasn't disappointed.

Repair Quality - 4.5/5.0 -

While a 100% match isn't possible, the repaired portion looks like new. I appreciated the extra effort Wes and Bergland put into striving for that goal with my repair. The communication from Kevin was excellent throughout and I particularly was grateful for the extra care taken for my vehicle while it was in the shop.

Customer Service - 5.0/5.0 -

Timely, accurate communication throughout and great care shown for my vehicle.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Tell them thank you very much for a beautiful job !! The car looks like it’s brand new !!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Adviser and techs went above and beyond the scope of our expectations. The repair job was done with precision and perfection

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent body work and paint match.

Customer Service - 5.0/5.0 -

Could not have been better. You have a good employee in Kevin.

Returned Clean

My Experience - 5.0/5.0 -

Kevin was a pleasure to work with. My truck looks great.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

My vehicle looks like brand new.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Professional and courteous service throughout entire process. Very satisfied with paint and body work on vehicle.

Repair Quality - 5.0/5.0 -

Professional and courteous service. Excellent work.

Customer Service - 5.0/5.0 -

Always courteous. Great customer service.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Derek was awesome. The previous customer service technicians I had was not good with communication or time lines

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

My car looked beautiful when I picked it up. I couldn't tell it had been damaged.

Customer Service - 5.0/5.0 -

Derrick was very polite and helpful.

Returned Clean

Likely to Recommend - 5.0/5.0 -

Still a great repair

Repair Quality - 4.0/5.0 -

Great work, the repair was perfect. A little confusion regarding “detailing”. I was told they had the “best detailer in Roanoke” then they didn’t even vacuum my truck. It’s ok, I didn’t pay for a “detail”, they just said they would do it and I was a bit surprised.

Customer Service - 4.5/5.0 -

All good

Returned Clean

Likely to Recommend - 5.0/5.0 -

I have already told family and friends plus they are going to do a small job for me on the same vehicle. Faded paint on fender flash. Thanks Kevin. Job well done!!!

Repair Quality - 5.0/5.0 -

Awesome job

Customer Service - 5.0/5.0 -

Everyone was always very friendly. When I called they always answered any questions I had. They sent me text on updates. Very efficient.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Very nice customer service

Returned Clean

My Experience - 5.0/5.0 -

The car looks great. They took care of other problems they found. Always got back to me in a timely manner when ever I had concerns. Returned my car all cleaned.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They did a great job. Answered all my concerns. Took care of other problems that came up. Got my car back spotless. Kevin was a pleasure to work with

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

The car looks great! I am pleased thank you!

My Experience - 0.0/5.0 -

To begin. knowing that is part of a well known Chevrolet dealership this body works repair shop!!! ????? I was feeling relieved that when the accident happened I had the perfect repair shop in town !! I buy all my trucks from Berglund. So I ask my insurance company to tow my accident damage vehicle there for all the repairs.. and that was a big mistake !!!!! First my vehicle was there for days and I had no idea of what was happening, then this guy called (Kevin 🤡. ) calls me to let me know that they have my truck and before I can ask anything he started the conversation with: just want to let you know that: we don’t have enough help or men to get to your damage vehicle , at the moment he insure that they will order the parts and then being the repairs , so that make me regret my decision to send my damage vehicle to them, cause I think that is not professional.. he told me it will take about a week to get the parts so they can begin the repairs .. then 2 weeks later I stop by the shop to pickup a charger that I have left in the damage truck and ask to retrieve it so they let me get it from it and , the truck wasn’t even been taken apart to see the damage it was in the back yard just as it came and I ask to talk to Kevin and the employee told me that he had to take a day off and so a lot of other employees didn’t show that day . So I text Kevin to ask why my vehicle wasn’t even touched yet , and I got no reply till a week later when he told me that it was going to take more time and he would let me know when they begin working on it !! 🤦🏻‍♂️ so I regret again my decision to take it there !! Then he finally calls me to tell me that is ready ! He insured that all I have to do is pick it up from the shop so I get of work early get some one to drive there then he comes out and takes me to the truck so I can look at it . I ask every think is ok everything works , and he insures me that they are professional 🤡 so I pay and sign the paper work , leave the place driving my truck and find out the (ac )doesn’t work anymore 🤦🏻‍♂️ so I drive back to the shop we’re he tells me that we’ll they are human .. not professional! So I ask should I live the truck and come back ? He said he can get it fixed in 30 min then 45 min so I said I will be back to get it then as soon as I live the place he call me insuring me that this time is all good to go one of the employees there mention that the ac had a lick so that’s why it might have to wait till Monday but Kevin said it had past the test . But I think he was just rushing so if my ( ac ) stops working I will be back to see Kevin. I will write my negative review in all social media before sure

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Employee Derrick was so professional and he kept me updated about my car. From the front desk to the back everyone was kind and professional. I'm glad I chose Burglund to repair my car. My car looks ook amazing! God bless you all, and keep up the excellent Customer Service 🙏🏽

Likely to Recommend - 3.0/5.0

Repair Quality - 3.0/5.0 -

Had my truck for a week before y’all started to work on it. Both marker lights on the front passenger side that was worked on did not work after the job was completed, but your customer service team was great.

Customer Service - 5.0/5.0 -

Customer team is great

Likely to Recommend - 0.5/5.0 -

We bought the car from Berglund in May 2021, but when the repair fiasco was discovered, we asked for a loaner car so that we would not have to pay the rental car fee out of pocket. This request was denied and we paid $700 out of pocket for the rental car.

Repair Quality - 1.5/5.0 -

Our vehicle was at the Berglund Body shop for almost six weeks, and multiple requests of our repair were not completed.

Customer Service - 2.5/5.0 -

Our interaction with Derek was positive, but he was not in a position to correct the errors that were made before he took over his position. Our interaction with Toby was also positive; however, information was not relayed to staff when he left the company.

Returned Clean

Likely to Recommend - 2.5/5.0 -

Body shop yes, service center no

Repair Quality - 2.5/5.0

Customer Service - 4.5/5.0