Berglund Bodyworks
In operation 31 years.
Berglund Body Works is Southwest Virginia's largest auto-body repair shop sitting on 6 acres and can accommodate 89 vehicles under roof at any given time. We focus on restoring vehicles to their pre-accident condition and improving their appearance. We specialize in collision repair, handling both minor and major damage. We use advanced methods and equipment for services like dent removal, panel replacements, frame straightening and paint matching. We are Mercedes, Volvo, Ford, GM, FCA and Infiniti Certified as well as being I-CAR Gold. Berglund Body Works aims to provide excellent auto-body repair, emphasizing quality and customer care.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Detailing
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Every was great! Great service and assistance!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
Be prepared for a long wait!
Repair Quality - 4.0/5.0 -
Took way too long to get an appointment. No weekly status updates on my vehicle. When finally finished too many finger prints and dust and smudge marks. But the repair work was very well done.
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Took a little while longer than we anticipated, but were kept informed and work done right. People very polite and professional.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I have commented and filled out this makes three of these. Very satisfied with work. Took a little longer than anticipated but staff very polite kept us up to date. Thanks Robbie
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great staff. Communication excellent
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0 -
Had to wait 32 day for my car to get fixed they told me it was a two to three day fixed.. really bad business
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 0.5/5.0 -
We have been customers of Berglund Body Works for 20 years. I was very disappointed in the customer service that was provided. Our vehicle sat at the shop for 3 weeks before any body work began. My husband called on a Thursday to see when our vehicle would be ready. We were told it will be ready on 6/9. We waited on Friday 6/9 till around 2 as we had not heard from anyone about our vehicle. My husband called Brad Downey on Thursday 6/8 to find out when our vehicle would be completed. At that time he was told the vehicle would be ready Friday 6/9. My husband and I waited until that afternoon as we had not heard from anyone so I called where Brad Downey told me that it would be ready on Monday 6/12. My husband requested for a vacation day because our insurance company would no longer pay for the rental car as we had to turn it in on Saturday 6/10. Monday 6/12, my husband and I waited on Brad to call. Again no one followed up with us about our vehicle so my husband called and spoke with Brad where he told my husband when it is ready I will call you. Unacceptable. On Tuesday I spoke with Terry who I was told was the General Manager. He reassured me that the vehicle would be ready Wednesday 6/14. I had to call several times that day to find out when our vehicle would be ready. Since we had to turn in the rental car on Saturday this became an inconvenience as this left us with 1 vehicle. The damage that was done to our vehicle was minor and should have never taken almost 4 weeks to get this fixed. The person who worked on our vehicle did an excellent job I cannot say the same about Brad. It takes less than 5 minutes to pick up the phone or send a text to let the customer know about their vehicles especially when your vehicle is not ready as promised.
Likely to Recommend - 3.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
People pleasant, quoted about a week took a week, looks like new, cost have no idea.
Customer Service - 5.0/5.0 -
Great
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Yes.. Yes. .and YES
Repair Quality - 5.0/5.0 -
I love Berglund and the terrific work that they did on my car. It looks totally brand new. The staff rates a 100 on my scale. Very kind and informative. Berglund will always be my car company...
Customer Service - 5.0/5.0 -
The personnel is terrific. They answered all my questions and the facility itself is always so clean and comfortable.
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
Never use them again.. It took too long I had to pay 132.oo in rental 4 a car
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
The work they did on my car is very good! Only downfall was they had my car longer than expected. Overall very happy!