Better Body Auto Collision

4.8 (1,659reviews)
97%
12340 Merrick Blvd,  Jamaica,  NY  11434
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In operation 36 years, 32 years at this location.

Better Body Auto Collison is a family owned autobody business that has been in business since 1990. Our goal is to provide high quality and excellent repairs to all of our customers. We provide a high level of communication throughout the repair process. Our collision center is known for its expertise, honesty, and stellar service.

Services
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 6:00 pm
Tue 8:00 am - 6:00 pm
Wed 8:00 am - 6:00 pm
Thu 8:00 am - 6:00 pm
Fri 8:00 am - 6:00 pm
Sat 8:30 am - 2:00 pm
* Holiday hours may differ.
Genesis
Hyundai
I-Car
Infiniti
Nissan
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Reviews (1,659)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering high-quality repairs that restore vehicles to like-new condition, with many noting exceptional attention to detail and outstanding workmanship. The customer service team is frequently highlighted as professional, friendly, and welcoming, making customers feel at ease throughout the repair process. Communication stands out as a key strength, with customers appreciating regular updates via calls and texts. Timeliness is another major positive, as vehicles are frequently completed ahead of schedule. A few customers noted areas for improvement directly from their experiences, including more thorough interior cleaning after repairs, occasional minor finishing touches being overlooked, and in isolated cases, longer-than-expected repair times. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop to family and friends.
AI-Generated from reviews written in the last 12 months
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"... experience. The team was professional, honest, and delivered exceptional workmanship. My car looks amazing, and the attention to detail exceeded my expectations. ..." Read more
"... exemplary and incredibly swift. From start to finish, the team was helpful, courteous, and truly went above and beyond to make sure everything was handled seamlessly. ..." Read more
"... I expected for my BMW X3 to look original again. They kept me informed throughout the entire repair process and even finished the job ahead of schedule. The ..." Read more
"... and incredibly convenient from start to finish. The quality of the work itself was outstanding, and I really appreciated the attention to detail-including returning ..." Read more
"The main repair on my car looked amazing, and I do think it was well done. However, when it came to ..." Read more
"It was ready 10 days ahead of schedule which was great!!!!"
"Got my car a week less then predicted."
"... auto body shop ever! They treated my car with care, finished it early and kept me posted about what was going on every atep of the way. I am extremely satisfied ..." Read more
"Honestly three-four weeks to repair my car was extremely long for the work done!"
"It took too long to fix the car. They did not clean the seats."
"The team was amazing. They were very professional. They kept in contact during the whole process and were quick and efficient."
"... estimated schedule. From arranging the rental car to providing status updates I was always clear about next steps. The team helped to make the best out of a stressful ..." Read more
"The Office Staff went above and beyond to ease my mind with the personal status calls and text during the repair process.Thank ..." Read more
"The time frame was on point with detail progress message and timeline progress graph. 👏"
"Need better communication"

Likely to Recommend

Repair Quality

When it was finally ready for pickup it was clean shining bright the repaired part lookedgreat

Customer Service

Friendly kind considerate and compassionate

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Good work

Repair Quality

Great job

Customer Service

Great work

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I was really surprised and happy with the results of my visit to Auto Body, first I must thank Mr Christopher for the professional , and friendly service he has shown, keep up the good work sir

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Work has done professional and in a timely manner.

Customer Service

Missing the work equinox on the fixed door.was told it would be fixed after I bring the car back

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Thank you

Likely to Recommend

They do good work thank you

Repair Quality

Great work

Customer Service

Good work

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I have used Better Body for years when needed. Their Professionalism has never wavered. I highly recommend Them

Repair Quality

Thank You Better Body Auto Collision Repair. Very Professional from Start to Finlsh.

Customer Service

The Office Staff went above and beyond to ease my mind with the personal status calls and text during the repair process.Thank You

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The receptionist Christine helped me park my car for inspection. In my opinion that was above and beyond. The intake manager Chris was very helpful and efficient with the estimate for repairs. He arranged the rental car to be brought right to me at the shop. He kept me updated on the repairs. I was very satisfied with the service I received.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Better body got my honda taking care as soon as I drop it off CHRIS ENSURE ME THAT job will start as soon as possible He kept me informed about the repairs progress and sure enough my car was ready earlier than expected Thanks Chris and better body They did an awesome job I will refer them

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thanks for the work done, I really appreciate the assistance through the entire process.

My Experience

Excellent service and communication

My Experience

Top tier service. I am officially an exclusive customer of Better Body Auto service. The manager , the car inspector and the mechanic were more than professional and went above and beyond to ensure I was satisfied . 100 out of ten !!

My Experience

The customer service at BBA were professional, informative and friendly. And, the the mechanics did a great job repairing the damages done on the bumper, taillight and rim on my car. It looked like it was never in an accident. Overall, I’m very impressed and satisfied how well the process worked out. Thank you all!

My Experience

Excellent service, car was fix to satisfaction,I have no complaints

My Experience

Better Body did an outstanding job on my vehicle. They started the repair process right away and kept me informed throughout the entire experience. The team was professional, honest, and delivered exceptional workmanship. My car looks amazing, and the attention to detail exceeded my expectations. They truly treated my car with care and had it looking like new again. I highly recommend Better Body to anyone looking for quality repairs and excellent customer service. Thank you for bringing my vehicle back to life!

Likely to Recommend

My car looks amazing, and the attention to detail exceeded my expectations. They truly treated my car with care and had it looking like new again. I highly recommend Better Body to anyone looking for quality repairs and excellent customer service. Thank you for bringing my vehicle back to life!

Repair Quality

Better Body did an outstanding job on my vehicle. They started the repair process right away and kept me informed throughout the entire experience. The team was professional, honest, and delivered exceptional workmanship. My car looks amazing, and the attention to detail exceeded my expectations. They truly treated my car with care and had it looking like new again. I highly recommend Better Body to anyone looking for quality repairs and excellent customer service. Thank you for bringing my vehicle back to life!

Customer Service

Better Body did an outstanding job on my vehicle. They started the repair process right away and kept me informed throughout the entire experience. The team was professional, honest, and delivered exceptional workmanship.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I most certainly will always recommend Better Body to my friends and family.

Repair Quality

I only TRUST My Vehicle to be repaired at Better Body Auto Collision. After they work on you car, it looks like it just came out of the show room. I am a very satisfied customer. Sorry to say I had to visit them 3 times, but it was totally worth it.

Customer Service

Christie and Chris does a superb job with the customer service aspect. They put you at ease during your tough times and they assure you that your vehicle as well as the customer are in good hands.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I've been getting all my auto body needs from Better Body Auto for over 8 years and they always provide the best repairs and have the best customer service. I recommend everyone to them.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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