Better Collision - Beaufort

4.8 (2,870reviews)
96%
110 Industrial Village Road,  Beaufort,  SC  29906
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In operation 11 years, 7 years at this location.

Unlike big-name chains, we are still locally owned and operated. As members of your community, we care about providing you with the best possible service. We offer a lifetime guarantee on all work for as long as you own your car. We are rooted in your community offering full-service auto repair and highly skilled technicians. From paint and bodywork to handling your insurance claim, we can take care of every detail to get you back on the road. Our services include collision repair, auto painting, paintless dent repair, auto body repair, and everything in between. Our team members are continually training and adding more skills to a long list of automotive repair abilities. This means we have the experience to get your car back to pre-loss condition.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (2,870)

Customers say
Overall Customer Satisfaction
Customers consistently praised Better Collision for outstanding service quality, seamless communication, and impressive timeliness. Many highlighted the exceptional professionalism and friendliness of both front desk staff and repair advisors, noting they were kept informed throughout the entire repair process via text updates and phone calls. Repairs were frequently described as flawless, with vehicles looking brand new upon return. A standout theme was vehicles being completed ahead of schedule, often days or even a week early, which delighted many customers. The streamlined process, including assistance with rental car arrangements, was also widely appreciated. A small number of customers noted areas for improvement, including occasional delays due to parts availability, cleanliness concerns upon vehicle return, and isolated quality issues that required follow-up visits. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend Better Collision, citing the combination of quality workmanship, attentive communication, and efficient turnaround as key strengths.
AI-Generated from reviews written in the last 12 months
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"... service was fantastic, answered all my questions, everything was fixed beautifully, flawlessly, and ahead of schedule. Could not have asked for a better experience!" Read more
"They completed the repairs thoroughly and within the time frame they originally provided. Communication ..." Read more
"maybe change their name to Best! clean facility, comfortable lobby, polite informative staff. The 5 Star choice Thank You'all"
"... great interpersonal skills and was more than helpful. The repairs could not have made me happier. The work was excellent. In sum, I will always return to Better ..." Read more
"looks like the damage never even happened. The staff was knowledgeable, professional, and right on point. ..." Read more
"... to receive daily updates on my repairs progress. Car repair completed within a few days, ahead of schedule & in perfect condition." Read more
"... beginning to end, they stayed in touch. I was updated and they even finish earlier than what was to be expected. I recommend Better Collison to anyone that wants ..." Read more
"Everybody was super helpful and kind. My repair was done way faster than I anticipated. I will definitely be using them again when I need repairs."
"I would highly recommend your service. You did a great job fixing my car and in a very timely fashion to add to my praise!"
"Amazing experience with expeditious timeline and texts to keep us updated. Top tier customer service, impressed ..." Read more
"... knowledgeable, professional, and right on point. Their updated notification system kept me informed step-by-step throughout the entire process, which was a total game changer. ..." Read more
"... the overall customer service. Very kind workers and kept me well informed on the status of my car. Even when I called for an update, I was given a prompt ..." Read more
"... contact, everyone made the entire experience pleasant. Communication with Better Collision kept me updated on the repair process. To top things off, I was able ..." Read more
"Communication is the key and Better Collison knows how to communicate. Absolutely amazing"
"This experience was perfect . Great communication, great service, repairs are perfect and the completion time was too good to expect."

Likely to Recommend

Repair Quality

Took a long time. One month seems too long.

Customer Service

Always got back to me in a timely fashion.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Looks perfect! Would definitely recommend to anyone needing repairs. Hopefully I won’t have to come back but would feel confident that my car would come back in excellent shape if I did….Thank you! Pam Cantrell

My Experience

Job well done thanks for everything

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Gladly recommend.

Repair Quality

The repair turned out phenomenal

Customer Service

Answered every question and kept me informed on where things were going.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Experience was painless. Staff was courteous and professional. Leah was on top of things throughout the process and provided a quick turnaround. Thanks for making my truck BETTER Leah!!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Am very please with my repair (aside from the issue with their equipment being down) I Love the communication of Leah, she kept me informed up until I got my car back. THEY ARE A GREAT TEAM!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was updated well through the repair. I picked the car up early but the wheel seems to me going towards the right when before the accident it was fine. And the break and gas pedal feel stiffer than they did before aswell.

My Experience

The entire team was great! The constant communication was awesome as well.

My Experience

Likely to Recommend

Repair Quality

I wasn’t able to utilize “a rental car” because “Better Collision” gave an earlier completion date according to State Farm……and my car was not ready on the original date or time. I had to figure out how to get from Port Royal to Hilton Head Island for work a few days. Very inconvenient this time. The quality of the work done by Better Collision is almost always excellent.

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great communication

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

From my first estimate appointment with Leah , to the repair authorization paperwork with Alexis, to the phone call from Dan that my car was ready for pick up a whole week early… the Better Collision Team was exceptional! I thank you all!

Likely to Recommend

Repair Quality

From my first meeting with Leah to Alexis' welcome and help with the car rental to the phone call telling me my car was ready for pick up ... a whole week early ... I can only say great things about Better Collision. Thank you for all your help! Carol

Customer Service

From my first meeting with Leah to Alexis' welcome and help with the car rental to the phone call telling me my car was ready for pick up ... a whole week early ... I can only say great things about Better Collision. Thank you for all your help! Carol

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very fast and reliable! No complaints!

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