Better Collision - Bluffton

4.9 (698reviews)
98%
1498 Fording Island Rd,  Bluffton,  SC  29910

In operation 8 years.

Unlike big-name chains, we are still locally owned and operated. As members of your community, we care about providing you with the best possible service. We offer a lifetime guarantee on all work for as long as you own your car. We are rooted in your community offering full-service auto repair and highly skilled technicians. From paint and bodywork to handling your insurance claim, we can take care of every detail to get you back on the road. Our services include collision repair, auto painting, paintless dent repair, auto body repair, and everything in between. Our team members are continually training and adding more skills to a long list of automotive repair abilities. This means we have the experience to get your car back to pre-loss condition

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (698)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding service quality, exceptional communication, and impressive timeliness. Many highlight the team's professionalism, friendliness, and genuine care, with several noting vehicles were completed ahead of schedule. Daily text and call updates are frequently commended, making the repair process stress-free. Repair quality is widely celebrated, with customers describing results as brand new. A few customers noted areas for improvement, including communication gaps during delays, incomplete repairs at pickup, and interior cleanliness concerns - all drawn directly from their feedback.
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"IT WAS DONE EARLY WHICH NEVER HAPPENS WITH COLLISION REPAIR SHOPS"
"It was finished a week before projected finish date!!"
"It was repaired 5 days ahead of time."
"... beyond, 100% recommended. Customer service at the top, fast and on top of details" Read more
"Not even close! Took more than double the time"
"Almost every day I got a notification letting me know the progress of the job."
"WELL INFORMED DAILY UPDATES"
"From start to finish; incredibly courteous staff; excellent and timely communications on status; and final work result is my Toyota looks like new! I am so impressed and ..." Read more
"They were nice at drop off and pick up but the communication in between was poor at best. Every time a deadline passed, I had to call for information because no ..." Read more
Translated from Spanish by Carwise
Translation unavailable. Please try again later.

My Experience

La reparación quede súper satisfecha pero al llegar a casa me di cuenta que la alfombre de cajuela no estaba

Likely to Recommend

Repair Quality

Un supermercado trabajo la responsalibilidad me encantó

Customer Service

Encantada

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

Customer Service

Returned Clean

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Returned Clean

My Experience

Cheryl kept me updated every step of the way. And Tracy is super helpful during drop off and pick up.

My Experience

Cheryl and Tracy (or maybe Stacy?) were very helpful

Likely to Recommend

Repair Quality

Excellent service, timely, car repair like new. No resultant evidence of scars or dings.

Customer Service

Cheryl was professional, personable and gave updates. I felt well informed of the progress being made.

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Everything came out amazing best experience I could have ever had rental was completely covered and my car is back to new thank you for your support and cooperation!

Customer Service

Amazing my car looks back to new!

My Experience

I appreciated the status reports which were very helpful.

Likely to Recommend

Repair Quality

Great team from start to finish. Nice and . professional. Did great work and kept me informed throughout the entire process

Customer Service

Returned Clean

My Experience

Everyone was so helpful and the process of getting my car looking all brand new went smoothly. My service advisor Cheryl was very good and communicated with me on updates

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Repair Quality

Customer Service

Returned Clean

Translated from Spanish by Carwise
Translation unavailable. Please try again later.

Likely to Recommend

Repair Quality

Excelente trabajo muy satisfecha

Customer Service

Excelente

Returned Clean

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Repair Quality

Customer Service

Tracey and Cheryl were very helpful dealing with my insurance and the rental car company. They went over and above to help me.

Returned Clean

My Experience

I brought my Porsche in for some minor side damage and was nervous that they wouldn’t be able to match the black paint. I picked it up looking as good as new! Thanks!

Likely to Recommend

It’s absolutely recommendable

Repair Quality

Very professional

Customer Service

Perfect the two lady’s in the front office excellent

Returned Clean

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Customer Service

Returned Clean

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My Experience

The entire team at Better Collision could not have been more kind. From Tracy at the front desk, to Cheryl, our Service Advisor, the entire experience was nothing but positive. The car looked great and the communication we received throughout the process helped to mitigate any stress. We will truly pass their information along to anyone we know.

Likely to Recommend

Repair Quality

The entire team at Better Collision could not have been more kind, responsive, and over delivered on their commitments to us. They were all very friendly, from Tracey at the front desk, to Cheryl, our Service Advisor, as well as everyone else we met. We highly recommend them for your auto collision needs.

Customer Service

Returned Clean

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Repair Quality

Customer Service