Better Collision - Bluffton

4.9 (646reviews)
98%
1498 Fording Island Rd,  Bluffton,  SC  29910
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In operation 8 years.

Unlike big-name chains, we are still locally owned and operated. As members of your community, we care about providing you with the best possible service. We offer a lifetime guarantee on all work for as long as you own your car. We are rooted in your community offering full-service auto repair and highly skilled technicians. From paint and bodywork to handling your insurance claim, we can take care of every detail to get you back on the road. Our services include collision repair, auto painting, paintless dent repair, auto body repair, and everything in between. Our team members are continually training and adding more skills to a long list of automotive repair abilities. This means we have the experience to get your car back to pre-loss condition

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (646)

Customers say
Overall Customer Satisfaction
Customers consistently praise Better Collision for exceptional customer service, with staff being described as professional, friendly, and accommodating. The quality of repairs receives outstanding feedback, with many noting their vehicles look brand new after service. Communication stands out as a major strength, with customers appreciating regular text updates and proactive contact throughout the repair process. Timeliness is another highlight, with numerous repairs completed ahead of schedule. The team's attention to detail, including vehicle cleaning and detailing, exceeds customer expectations. While most experiences are highly positive, some customers noted minor issues with communication timing and occasional quality concerns that required follow-up visits.
AI-Generated from reviews written in the last 12 months
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"You guys did a excellent job 👏 👍"
"The team did a wonderful job on repairing my suv and making it look like new. They kept me informed ..." Read more
"Car looks like new! Work done in less than 2 weeks. Fabulous courteous staff. Hope I never need you ..." Read more
"I have new scratches and marks since dropping off my vehicle to be fixed. The timeline was completely ..." Read more
"I wasnt at all pleased with the scuff marks and what not on the interior of my car clearly from ..." Read more
"It was repaired 5 days ahead of time."
"It was finished a week before projected finish date!!"
"... me my sons car would be done on a certain day and it was done a week early!" Read more
"My car was ready early! This was a fantastic surprise and Im so thankful."
"Not even close! Took more than double the time"
"Almost every day I got a notification letting me know the progress of the job."
"Tip top communication - not only in person but via text too."
"They were nice at drop off and pick up but the communication in between was poor at best. Every time a deadline passed, I had to call for ..." Read more
"I had to call to get updates, but when I got through, was satisfied with service"
"They texted me almost daily with updates!!"

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very good experience. Nothing negative.

Likely to Recommend

Repair Quality

Customer Service

Cheryl, and front desk made ease of claim transaction from start to pick up with cooperation of Enterprise

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The team made it so easy for us, will recommend Ms. Tracy and team to my friends.

My Experience

The whole repair process could not have been any better. Very professional. I was extremely pleased with everything.

My Experience

Everyone I dealt with was great as far as kindness, professionalism, and clarity of explanation of the process. My only concern was the fact that they did not speak to me about an estimate of the cost of repairing the damages, nor a comprehensive explanation of the damages beforehand. I asked for an estimate and explanation, and was told, “we don’t do that. We give that at the end.” Meaning, after they’ve already done the work. By setting up the process that way, you rob the vehicle owner of having a choice or say as to whether they agree with the estimate, and if they agree they should continue with consenting to the repairs. I realize there is a contract with Progressive Insurance, and this process is designed to favor Progressive as far as completing repairs and closing claims. But I am the injured party and my consent in these matters is paramount, and should not be treated as an afterthought. Thankfully, I do believe the technicians who worked on my car did a good job, and that based on my own experience, they did a good job.

My Experience

The communication was wonderful ! Very happy with my experience.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Have had my truck back for about a week and it’s been great. Service was efficient and fantastic communication. If I ever need work done again, I’m calling Better Collision.

Customer Service

Have had my truck back for about a week and it’s been great. Service was efficient and fantastic communication. If I ever need work done again, I’m calling Better Collision.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The only thing I wish they had been able to do is repair the dents and dings on the passenger side. Other than that, the service was great.

Likely to Recommend

Repair Quality

I just wish that they had been able to fix the dents and dings on the passenger side as well.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone at Better Colision was extremely helpful- especially Tracy and Cheryl. The repair was very well done. Thank you!

My Experience

Repair looks perfect. All of the staff I interacted with were quite professional, especially Tracy Clark at the front desk and Jonathan Buster in the back.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Cheryl did a great job keeping me informed. My car looks great and the work was completed ahead of schedule.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great team. Kept me informed throughout the entire process.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Repair was not fully completed when notified to pick the vehicle up.

Customer Service

Service advisor was great!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

The Bluffton location went above and beyond to help me and I can't express how much they helped me as my vehicle got repairs.

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