Better Collision - Sumter

4.8 (711reviews)

96%

(803) 905-3414

1360 Wilson Hall Rd., Sumter, SC 29150

96%

1360 Wilson Hall Rd.
Sumter, SC 29150

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About Better Collision - Sumter

1360 Wilson Hall Rd.
Sumter, SC 29150

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 11 years, 7 years at this location.

Unlike big-name chains, we are still locally owned and operated. As members of your community, we care about providing you with the best possible service. We offer a lifetime guarantee on all work for as long as you own your car. We are rooted in your community offering full-service auto repair and highly skilled technicians. From paint and bodywork to handling your insurance claim, we can take care of every detail to get you back on the road. Our services include collision repair, auto painting, paintless dent repair, auto body repair, and everything in between. Our team members are continually training and adding more skills to a long list of automotive repair abilities. This means we have the experience to get your car back to pre-loss condition.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Towing
Automotive Glass Replacement
Paintless Dent Repair
On-Site Car Rental - Enterprise®

Payment Types

American Express
Discover Card
MasterCard
Visa
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

I-Car

Scion

Toyota

Call

Website

Reviews (711)

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Newest
Rating

497 Customers Rated

5 Stars

61.6% Complete

(438)
4 Stars

5.6% Complete

(40)
3 Stars

1% Complete

(7)
2 Stars

0.6% Complete

(4)
1 Star

0.1% Complete

(1)
< 1 Star

1% Complete

(7)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. The staff received high marks for professionalism, friendliness, and genuine care. Communication was a standout strength, with frequent text and phone updates keeping customers informed throughout the repair process. Many customers highlighted that their vehicles were completed ahead of schedule, reflecting strong time management. A few customers noted areas for improvement directly from their experiences, including occasional delays before service began, cleanliness of vehicles upon return, and isolated concerns about repair alignment or incomplete fixes. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop to family and friends.

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Service Quality
Timeliness
Communication

"An amazing job!!! Everyone has commented on how my car looks NEW!!! I agree!!! I couldnt be happier with the work done ..." Read more

"I left a review on Google but you guys were fantastic. I couldnt be any happier with the quality, communication, and friendliness of your staff. Thank ..." Read more

"Horrible , I had to send my car back to be refixed . They gave me a car unsafe to drive"

"Front bumper and both front fender are not aligned. My car was returned to me with red streaks around ..." Read more

"... friendly service with consistent clear communication. The work they did was excellent. Couldnt ask for better. Would recommend!" Read more

"... understanding of what was going on with my vehicle. They even finished repairs 3 days early!" Read more

"A very professional staff. Completed repairs A day ahead of schedule."

"The length of time it took for the repairs to be completed, was an inconvenience"

"They completed the job ahead of the original due date. I am completely satisfied with the work they did"

"... and information on the stages of the car work. And staying with their deadline. Most of all their professional and friendly services." Read more

"The team at Better Collision were fantastic. They communicated status and issues consistently, and I always had an understanding of what was going ..." Read more

"BC communicated with me throughout the entire process. They were polite, organized, professional. My car ..." Read more

"Communication, expectation management, attention to detail and follow through…. All were top notch! And the repair work itself ..." Read more

"... EMPLOYEE THAT I HAVE DEALT WITH HAS BEEN AMAZING!!!!! I HAVE RECEIVED UPDATES ON MY CAR WHICH I THOUGHT WAS VERY THOUGHTFUL TO TAKE THE TIME TO SEND ME A TEXT!!!! I WILL REFER ..." Read more

"Communication delays before service started. Also, once I dropped my car, it was fine, however ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication