Classic Collision Sumter

4.9 (1,510reviews)
98%
1196 Broad Street,  Sumter,  SC  29150
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In operation 43 years, 7 years at this location.

Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Sumter, SC is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications; making us a leader in comprehensive collision repair.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
I-Car
Call
Email

Reviews (1,510)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with repairs frequently described as leaving vehicles looking brand new. The team received high marks for professionalism, friendliness, and attention to detail. Communication stood out as a major strength, with customers appreciating frequent text and call updates throughout every stage of the repair process. Many noted their vehicles were completed ahead of schedule, reflecting strong timeliness. A few customers noted areas for improvement, including vehicles not being fully inspected before pickup, occasional delays, and cleanliness concerns upon return - all shared directly from customer comments.
AI-Generated from reviews written in the last 12 months
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"Outstanding work, Friendly Staff, User friendly, fast processes, Continuous status updates and helpful communications. ..." Read more
"My car was repaired and the transformation is incredible."
"My vehicle looked brand new again. Like no accident had happened."
"The customer service was amazing. The repaired areas on my vehicle looks brilliant."
"The staff really went beyond expectations in order to repair my vehicle in a correct and timely manner."
"... 2nd experience and the team never disappoints. The repairs were completed 9 days earlier than the original date and my cars looks brand new. Classic Collision will ..." Read more
"Thank you, classic you did a great job on my repairs. You finished them way ahead of schedule and your constant updates are welcome. Change to the competitors. Thank ..." Read more
"It was finished sooner than expected"
"Very happy with the repairs but I think it took entirely too long."
"They completed the repair in a very timely manner and their craftsmanship was excellent"
"... intake throughout the repair process, I received timely, clear and accurate updates so frequently that I never had to wonder or worry about what was happening with ..." Read more
"... everything about the process. I was well informed. The daily text messages were also very impressive. I received top notch customer service." Read more
"Communication was excellent and the great repair was done quicker than expected. Cant tell the truck was ever ..." Read more
"The only minor flaw was contacting me 20 minutes before closing to alert the car was ready. It didnt allow adequate time to pick it up."
"Check the work before calling costumer"

My Experience

The repairs look like new and I appreciated the detailing/cleaning of the interior of the car.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

I requested replacements for old parts or missing parts I had. I would have liked to have known that one of the replacement parts (right side) was not a brand new part compared to its twin (left side). When actually looking at the vehicle over the used part has a yellow tint compared to the brand new parts that's completely clear

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Great job

My Experience

Excellent Service! Please keep up the good work!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

You did a great job in a timely manner. I appreciated the text messages telling me how you were progressing with the repairs. I would definitely use you & recommend you if your services are needed in the future.

Likely to Recommend

Repair Quality

I was very satisfied with the service & would use them again & recommend them to anyone who would need the service.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very nice friendly staff who were helpful and efficient.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very fast and professionally completed! Can't tell there was any damage done to the veichle. Great job!!!

My Experience

There was a little issue with the paint on the rear tire panel. I took it back yesterday and they said they will fix it and make it right. Thank you.

My Experience

My Experience

Classic Collision team kept me informed and up to date on repairs. The team was very professional and all had wonderful attitudes. Classic Collision did a wonderful job. Zack did an excellent job on the repair so well that the damage prior was like it never happened.

My Experience

They did an excellent job will definitely recommend this place to my family and friends wonderful people and wonderful job done on my car

Likely to Recommend

Repair Quality

I was real happy and pleased with the employees and with my service

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Extremely nice clean up and paint. You can tell the workers really care for their jobs ! GET THEM A RAISE

Likely to Recommend

Repair Quality

Kept me updated , my car was clean and the service was amazing.

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

The quality of work is perfect

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Several spots on the hood where dirt or dust was painted in other wise paint job looks ok Also put something on floor mats so not leaving a dirty mess Not sure what kind of warranty there is but will keep an aye on it Dan

Customer Service

Professional staff

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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