Gerber Collision & Glass - Sumter (Sc)
2945 Broad St,
Sumter,
SC
29150
USA
In operation 81 years, 5 years at this location.
Gerber Collision & Glass - Sumter offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
Languages
- English
Hours
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Chrysler
Dodge
Fiat
Hyundai
I-Car
Jeep
Kia
Ram
Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional service quality, with many noting their vehicles look brand new or better than before. The team receives high marks for professional, friendly, and courteous customer service throughout the repair process. Communication stands out as a major strength, with customers appreciating regular updates via text messages and phone calls that keep them informed at every step. Timeliness is another key positive, with numerous repairs completed ahead of schedule, often days or weeks early. Customers frequently mention the complimentary car wash and cleaning services. While most experiences are overwhelmingly positive, some customers noted minor issues requiring return visits for adjustments, and a few experienced longer-than-expected repair times or communication gaps during the process.
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Service Quality
"Gerber customer service is excellent. Everyone that I have interacted with were extremely nice."
"thank you for the beautiful work! my car looks brand new!! I appreciate the constant communication ..."
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"The customer service was great from the front and back staff."
"My Honda looks amazing!! Very satisfied, and would definitely recommend. Thanks Gerber-Collision team."
"Excellent service, continuous updates and wonderful customer service. Very happy with your service."
"thanks for getting me in and out in such great timing"
"Vehicle was ready 10 days before the estimated completion date."
"Early actually! An unheard of thing in the collision business!"
"It was ready earlier than expected."
"my car was completed two days before the estimated date. Thank you Team Gerber of Sumter SC!!"
"I appreciate the constant communication and how fast the team was able to resolve the issue of my headlight ..."
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"I was kept up to date and contacted on every important decision and detail. I appreciated the ..."
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"Great communication and great work!"
"Great communication via text and email."
"Yes, always updated through text messages."
Timothy
(Lincoln owner)
reviewed 8/3/26
My Experience - 5.0/5.0 -
Always professional and fast while delivering high quality
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Eric
(Subaru owner)
reviewed 8/3/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Scott
(Nissan owner)
reviewed 8/2/26
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
Neenah
(Honda owner)
reviewed 7/31/26
My Experience - 0.0/5.0 -
I didn't have any problems with the repairs. I had problems with communication. Your front desk lady didn't know what by car had done to it. She hands me the paperwork tells me I owe her $250 for my deductible. I had to hunt down Ashley to find out what y'all had done to my car..
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Kenneth
(Buick owner)
reviewed 7/31/26
My Experience - 5.0/5.0 -
I've been pleased with everything they've done thus far
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Tommy
(BMW owner)
reviewed 7/30/26
My Experience - 5.0/5.0 -
Great job on my X-7
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Dorothy
(RAM owner)
reviewed 7/30/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Rhonda
(Nissan owner)
reviewed 7/29/26
My Experience - 5.0/5.0 -
Repair are top notch. It doesn't even look at all that the truck was in an accident. Very clean also. Thank you
Likely to Recommend - 5.0/5.0 -
Will recommend
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Keren
(Chevrolet owner)
reviewed 7/28/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Samuel
(Cadillac owner)
reviewed 7/25/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Patrick
(Toyota owner)
reviewed 7/25/26
My Experience - 5.0/5.0 -
It appears you may have vacuumed the interior. I really appreciate that.
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Boaz
(Acura owner)
reviewed 7/23/26
My Experience - 0.0/5.0 -
Why would you schedule my vehicle for the same week your painter was gone. If you knew my vehicle would need painted.
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Lauriel
(Buick owner)
reviewed 7/23/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Annette Oliver
(Kia owner)
reviewed 7/23/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Edith
(Lexus owner)
reviewed 7/20/26
My Experience - 5.0/5.0 -
Ye very satisfied
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Completely satisfied
Returned Clean
Angela
(Chevrolet owner)
reviewed 7/20/26
My Experience - 5.0/5.0 -
Repairs are great but better communication is needed. Was not notified of pick up date and rental was canceled.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
Communication needs improvement
William
(Jeep owner)
reviewed 7/20/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Anferny
(Toyota owner)
reviewed 7/19/26
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Juanita
(Jeep owner)
reviewed 7/16/26