Bi County Auto Body

4.9 (6,829reviews)
98%
400 East Main St.,  Smithtown,  NY  11787

Bi-County Auto Body II was founded in 1992 and has been family owned and operated since that time. We are one of the largest Auto Collision Repair facilities in the downstate area.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat 8:00 am - 12:30 pm
* Holiday hours may differ.
Acura
Cadillac CT6
Chrysler
Corvette C8
Dodge
Fiat
Ford
GM
GM Electric Vehicles
Honda
Hyundai
I-Car
Infiniti
Jeep
Kia
Nissan
Ram
Subaru
Tesla

Reviews (6,829)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles were returned looking brand new or showroom-ready. The team receives high marks for professionalism, friendliness, and attentiveness throughout the repair process. Communication stands out as a key strength, with customers appreciating regular text and email updates that kept them informed every step of the way. Timeliness is frequently highlighted, with numerous customers noting repairs were completed on or ahead of schedule. The 5-year guarantee and assistance with insurance and rental car coordination are also appreciated. A small number of customers noted areas for improvement, including occasional delays, limited proactive updates in some cases, and minor quality touch-up needs upon pickup - all reflected directly from their feedback.
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"... a number of shops over my 50 years of driving and this is by far the best. They do a really great job and the staff is fantastic. They make the whole process ..." Read more
"... again. Highly recommend this body shop for their quality work and attention to detail" Read more
"... the folks at Bi county takes the stress out of it. They truly are the best in every thing !" Read more
"Excellent service, communication, and work. The job was done two days ahead of schedule"
"2 days before the time they said it would be done was so happy"
"... off my car, the rental was there waiting for me. I was told the repair would take a week, and sure enough 7 days later my car was ready. Picking up my vehicle ..." Read more
"And time it took. They had my car for 2 weeks longer than I was told that ended up costing me a lot more money for my ..." Read more
"Ahead of schedule!"
"Very Communicative every step of the way"
"Amazing communication throughout the entire process, great customer service and understanding all concerns ..." Read more
"The customer service was awesome. The staff kept me posted regarding the repair time frame. In addition the repair wasnt too long."
"... gave me peace of mind throughout the entire process. The communication was outstanding, and I always knew what was happening with my vehicle. I have absolutely ..." Read more
"The overall work was excellent. However I was not provided any updates or eta's on the work while it was in process. I had to call several times ..." Read more

My Experience

The car looks fantastic. They kept you updated every day on the progress by text message.the office staff always answered the phone and always solved any issues

Likely to Recommend

Repair Quality

Customer Service

My Experience

Very good job and very efficient. I definitely will recommend your services

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Repair Quality

Very satisfied

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

Very communicative and professional Very helpful

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Repair Quality

Customer Service

Returned Clean

My Experience

The team at Bi-County Auto Body did an outstanding job repairing the body damage on our vehicle. I’m especially impressed with the team’s efforts to frequently update us on the job status by text and phone. Keep up the outstanding work!

My Experience

My Experience

Great shop. Kept me informed of the entire process, and delivered the car when promised. The body work looks great - like new.

My Experience

My Experience

Very streamlined from estimate to pickup after repair. I appreciate the updates most that keeps me informed about the repair progress.

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Repair Quality

Customer Service

Returned Clean

My Experience

The car looks great and was done faster than I expected. Thanks so much!!

Likely to Recommend

Repair Quality

Great work and great experience!!

Customer Service

Great personable! staff

Returned Clean

My Experience

Gorgeous work! Every attention to detail!

Likely to Recommend

Repair Quality

Very impressive work they even went above and beyond and washed and detailed my car inside and out the repairs I couldn’t even tell where the damage was.

Customer Service

They keep you updated through the whole process

Returned Clean

My Experience

Thank you for the great repair. Job well done.

Likely to Recommend

Repair Quality

Excellent

Customer Service

Excellent

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

My Experience

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Repair Quality

Customer Service

My Experience

Quick and easy to work with and walked me through the process and kept me informed on everything that was going on

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

I felt very confident during the process..

Repair Quality

So far I am very satisfied but have not driven in much since Saturday..the one thing that i did notice is the horn sounds wierd

Customer Service

Love Tracy she was very helpful

Returned Clean