Bi County Auto Body

4.9 (6,807reviews)
98%
400 East Main St.,  Smithtown,  NY  11787

Bi-County Auto Body II was founded in 1992 and has been family owned and operated since that time. We are one of the largest Auto Collision Repair facilities in the downstate area.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat 8:00 am - 12:30 pm
* Holiday hours may differ.
Acura
Cadillac CT6
Chrysler
Corvette C8
Dodge
Fiat
Ford
GM
GM Electric Vehicles
Honda
Hyundai
I-Car
Infiniti
Jeep
Kia
Nissan
Ram
Subaru
Tesla

Reviews (6,807)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles were returned looking brand new or showroom-ready. The team receives high marks for professionalism, friendliness, and attentiveness throughout the repair process. Communication stands out as a key strength, with customers appreciating regular text and email updates that kept them informed every step of the way. Timeliness is frequently highlighted, with numerous customers noting repairs were completed on or ahead of schedule. The 5-year guarantee and assistance with insurance and rental car coordination are also appreciated. A small number of customers noted areas for improvement, including occasional delays, limited proactive updates in some cases, and minor quality touch-up needs upon pickup - all reflected directly from their feedback.
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"... a number of shops over my 50 years of driving and this is by far the best. They do a really great job and the staff is fantastic. They make the whole process ..." Read more
"... again. Highly recommend this body shop for their quality work and attention to detail" Read more
"... the folks at Bi county takes the stress out of it. They truly are the best in every thing !" Read more
"Excellent service, communication, and work. The job was done two days ahead of schedule"
"2 days before the time they said it would be done was so happy"
"... off my car, the rental was there waiting for me. I was told the repair would take a week, and sure enough 7 days later my car was ready. Picking up my vehicle ..." Read more
"And time it took. They had my car for 2 weeks longer than I was told that ended up costing me a lot more money for my ..." Read more
"Ahead of schedule!"
"Very Communicative every step of the way"
"Amazing communication throughout the entire process, great customer service and understanding all concerns ..." Read more
"The customer service was awesome. The staff kept me posted regarding the repair time frame. In addition the repair wasnt too long."
"... gave me peace of mind throughout the entire process. The communication was outstanding, and I always knew what was happening with my vehicle. I have absolutely ..." Read more
"The overall work was excellent. However I was not provided any updates or eta's on the work while it was in process. I had to call several times ..." Read more

Likely to Recommend

Only place on the island that treats Tesla's with respect.

Repair Quality

The process took a while, but I guess thats the cost of quality work so I cant really complain.

Customer Service

very acomidating and helpful!

Returned Clean

Likely to Recommend

Repair Quality

Traci is awesome and so easy yo work with. Car looks fantastic!

Customer Service

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Repair Quality

If everything was done first round I wouldn't have to bring vehicle back

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Repair Quality

Customer Service

My Experience

To be honest, when your company was first recommended to me, I had reservations about whether your repair capabilities and quality would meet the standards of a Tesla The results were excellent! The car now is Brand New again! I am very happy and also very grateful! Your employees are truly professional, enthusiastic, and friendly. Strongly recommend!

Likely to Recommend

Absolutely recommend

Repair Quality

Job very well done. Quality like brand new.

Customer Service

Every time phone calls got great response and helpful, for example, helped the state annual inspection. Great customer service!

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

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Returned Clean

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Returned Clean

My Experience

This is our second time using Bi-county. Their work is pure perfection. Both cars were done in a timely fashion. Would highly recommend

Likely to Recommend

Repair Quality

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Repair Quality

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Repair Quality

The work that was done on my car was excellent! It looks brand new. They finished the job in a timely manner and I am very grateful. I have already bragged to my friends about the excellent service and workman ship I received at BiCounty. Thank you

Customer Service

Kind friendly and professional.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Thank you for the amazing work on my Tesla Model Y! When I picked it up, it looked just as good as the day I got it. The attention to detail and quality of the work really exceeded my expectations. I truly appreciate everything your team did!

Likely to Recommend

Repair Quality

Customer Service

My Experience

3rd vehicle repaired this year , and every job was done perfectly. All the repairs have been high quality work, and Tracy was great at keeping me informed throughout the process with each vehicle. Great job! Thanks Paul, Mike Manta

Likely to Recommend

Repair Quality

The best!!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

My mother’s car was hit and got a little banged up! We took the car to Bi-County and they did a wonderful job fixing it and they also cleaned her car inside and out! The car looks brand new car!! My mother is showing everyone how beautiful the car looks and can’t stop talking about it!! They also took the time to keep us updated via text on the car while they had it and it came out like new!! I highly recommend Bi-County to all! Definitely give them a 10!!

Customer Service

Returned Clean

My Experience

From when I first met Stacy I knew I was in the right place. She was so helpful and pleasant. Then when I picked up my car and saw the fantastic job they did would definitely recommend the company to anyone I know.

My Experience

Friendly customer support with constant updates on how repair was going. Top-notch quality body and mechanical work done on our Tesla. Highly recommend!

Likely to Recommend

Repair Quality

Highly professional in every way.

Customer Service

Great work, excellent communication

Returned Clean

My Experience

Just picked up this evening, but so far, so good. Excellent customer service!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean