Bi County Auto Body

4.9 (6,899reviews)
98%
400 East Main St.,  Smithtown,  NY  11787

Bi-County Auto Body II was founded in 1992 and has been family owned and operated since that time. We are one of the largest Auto Collision Repair facilities in the downstate area.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat 8:00 am - 12:30 pm
* Holiday hours may differ.
Acura
Cadillac CT6
Chrysler
Corvette C8
Dodge
Fiat
Ford
GM Basic
GM Electric Vehicles
Honda
Hyundai
I-Car
Infiniti
Jeep
Kia
Nissan
Ram
Subaru
Tesla

Reviews (6,899)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering exceptional repair quality, with many noting their vehicles looked brand new or showroom-ready upon return. The team is widely recognized as professional, friendly, and accommodating, turning stressful situations into smooth experiences. Communication stands out as a key strength, with customers appreciating regular text and phone updates throughout the repair process. Timeliness is largely commended, with several vehicles completed ahead of schedule. Customers highlight the 5-year guarantee, thorough damage assessment, and attention to detail including interior and exterior cleaning as added value. A small number of customers noted areas for improvement directly in their feedback, including occasional delays, incomplete repairs requiring return visits, and infrequent proactive updates in isolated cases.
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"... took great care of my car, and when I got it back, it looked brand new. The repairs were completed much faster than I expected, and the weekly check-ins and progress ..." Read more
"Excellent service from start to finish! The team was professional, kept me updated throughout the repair process, and my car looks brand new again. Highly recommend ..." Read more
"Bi county meticulously repaired my vehicle, found all of the damage and returned a 2018 car to me in showroom ..." Read more
"... Shop! They did an outstanding job repairing my Tesla. Flawless bodywork, perfect paint match, and it looks brand new. Professional team — highly recommend!" Read more
"... a number of shops over my 50 years of driving and this is by far the best. They do a really great job and the staff is fantastic. They make the whole process ..." Read more
"Amazing communication throughout the entire process, great customer service and understanding all concerns you ..." Read more
"Lack of communication and being provided incorrect information when I called was disappointing. It was completely ..." Read more
"Very Communicative every step of the way"
"Excellent service- great communication"
"Status communication with Bi-County via phone, text, and email was excellent."

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Returned Clean

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My Experience

My Experience

Great work I really appreciate it

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Returned Clean

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Returned Clean

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My Experience

Very professional and easy to discuss issues with

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My Experience

I liked how they communicated with me. I really appreciate that.

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Returned Clean

My Experience

The car was detailed inside and out very happy

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Repair Quality

The car was returned clean and repaired beautifully

Customer Service

Very helpful in getting paperwork set

My Experience

My Experience

I would recommend bi county for anyone to use workers are friendly courteous andhelpfull your establishment is clean don't feel like II need a shower after visiting and.your.work is mistake free and looks.like.new that blends right into car Thank you Frank cangelosi

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My Experience

Extremely responsible and professional service. Repair progress updated daily basis with details whenever necessary. Entire process was smooth and hassle free. Truly appreciated!

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Good service, good people, good job.

Customer Service

Returned Clean

My Experience

Amazing customer service. We were involved in a serious accident and our Tesla X had some extensive damage. From the minute they received our car they provided us with the assurance that they would be able to complete all repairs. They updated me throughout the entire process and had the car in excellent condition upon pickup.

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Not happy with the passenger side front inner panel, not lining up with the front bumper

Customer Service

That was very nice to see the progress as they were coming along

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Repair Quality

I am very pleased with the actual repair work—my car looks and runs great, and I appreciate the team taking the time to ensure it was done right, even though it took an extra week. My only complaint is that when I got my keys back, several accessories attached to them were missing or damaged. It would have been helpful if the shop had mentioned beforehand that I needed to remove them. While not the end of the world, it felt a bit careless and unprofessional at the very end of the service. Overall, great mechanical work, but communication and attention to personal items could use some improvement.

Customer Service

Customer service is great - direct and simple.

My Experience

The team here at Bi-County Auto Body did a fantastic job in repairing our Toyota Highlander. The workmanship and timing of completion was spot on. I would highly recommend this Auto Body Shop to whoever is in need of repairs. Thanks again for a job well done.

Likely to Recommend

Repair Quality

Bi County Auto Body went above and beyond in repairing my Toyota Highlander. They did a fantastic job and delivered my vehicle on time as promised. I would highly recommend this shop and commend them for a job well done. They also cleaned the inside of the vehicle, which was totally unexpected.

Customer Service