Bi County Auto Body

4.9 (6,820reviews)

97%

(631) 360-0500

400 East Main St., Smithtown, NY 11787

97%

See Photos

400 East Main St.
Smithtown, NY 11787

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Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

About Bi County Auto Body

See Photos

400 East Main St.
Smithtown, NY 11787

Get Directions Website Email

Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

Bi-County Auto Body II was founded in 1992 and has been family owned and operated since that time. We are one of the largest Auto Collision Repair facilities in the downstate area.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair
On-Site Car Rental

Payment Types

Cash
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:30 pm
Tue	8:00 am - 5:30 pm
Wed	8:00 am - 5:30 pm
Thu	8:00 am - 5:30 pm
Fri	8:00 am - 5:30 pm
Sat	8:00 am - 12:30 pm

* Holiday hours may differ.

Acura

Cadillac CT6

Chrysler

Corvette C8

Dodge

Fiat

Ford

GM Electric Vehicles

Honda

Hyundai

I-Car

Infiniti

Jeep

Kia

Nissan

Ram

Subaru

Tesla

Call

Website

Reviews (6,820)

Sort By:
Newest
Rating

5,186 Customers Rated

5 Stars

65.4% Complete

(4460)
4 Stars

6.3% Complete

(430)
3 Stars

1.5% Complete

(103)
2 Stars

1.2% Complete

(82)
1 Star

0.3% Complete

(22)
< 1 Star

1.3% Complete

(89)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles were returned looking brand new or showroom-ready. The team receives high marks for professionalism, friendliness, and attentiveness throughout the repair process. Communication stands out as a key strength, with customers appreciating regular text and email updates that kept them informed every step of the way. Timeliness is frequently highlighted, with numerous customers noting repairs were completed on or ahead of schedule. The 5-year guarantee and assistance with insurance and rental car coordination are also appreciated. A small number of customers noted areas for improvement, including occasional delays, limited proactive updates in some cases, and minor quality touch-up needs upon pickup - all reflected directly from their feedback.

Select to learn more

Service Quality
Timeliness
Communication

"... a number of shops over my 50 years of driving and this is by far the best. They do a really great job and the staff is fantastic. They make the whole process ..." Read more

"... again. Highly recommend this body shop for their quality work and attention to detail" Read more

"... the folks at Bi county takes the stress out of it. They truly are the best in every thing !" Read more

"Excellent service, communication, and work. The job was done two days ahead of schedule"

"2 days before the time they said it would be done was so happy"

"... off my car, the rental was there waiting for me. I was told the repair would take a week, and sure enough 7 days later my car was ready. Picking up my vehicle ..." Read more

"And time it took. They had my car for 2 weeks longer than I was told that ended up costing me a lot more money for my ..." Read more

"Ahead of schedule!"

"Very Communicative every step of the way"

"Amazing communication throughout the entire process, great customer service and understanding all concerns ..." Read more

"The customer service was awesome. The staff kept me posted regarding the repair time frame. In addition the repair wasnt too long."

"... gave me peace of mind throughout the entire process. The communication was outstanding, and I always knew what was happening with my vehicle. I have absolutely ..." Read more

"The overall work was excellent. However I was not provided any updates or eta's on the work while it was in process. I had to call several times ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... a number of shops over my 50 years of driving and this is by far the best. They do a really great job and the staff is fantastic. They make the whole process ..." Read more

"... again. Highly recommend this body shop for their quality work and attention to detail" Read more

"... the folks at Bi county takes the stress out of it. They truly are the best in every thing !" Read more

"Excellent service, communication, and work. The job was done two days ahead of schedule"

"2 days before the time they said it would be done was so happy"

"... off my car, the rental was there waiting for me. I was told the repair would take a week, and sure enough 7 days later my car was ready. Picking up my vehicle ..." Read more

"And time it took. They had my car for 2 weeks longer than I was told that ended up costing me a lot more money for my ..." Read more

"Ahead of schedule!"

"Very Communicative every step of the way"

"Amazing communication throughout the entire process, great customer service and understanding all concerns ..." Read more

"The customer service was awesome. The staff kept me posted regarding the repair time frame. In addition the repair wasnt too long."

"... gave me peace of mind throughout the entire process. The communication was outstanding, and I always knew what was happening with my vehicle. I have absolutely ..." Read more

"The overall work was excellent. However I was not provided any updates or eta's on the work while it was in process. I had to call several times ..." Read more

Robert (Buick owner) reviewed 8/24/26

Denise (Chevrolet owner) reviewed 8/24/26

The car looks great and was done faster than I expected. Thanks so much!!

Great work and great experience!!

Great personable! staff

Kevin (Jeep owner) reviewed 8/21/26

Gorgeous work! Every attention to detail!

Brandon (Tesla owner) reviewed 8/20/26

Very impressive work they even went above and beyond and washed and detailed my car inside and out the repairs I couldn’t even tell where the damage was.

They keep you updated through the whole process

Oriana (Tesla owner) reviewed 8/20/26

Thank you for the great repair. Job well done.

Excellent

John (Audi owner) reviewed 8/20/26

Susan (Hyundai owner) reviewed 8/19/26

The car looks fantastic. They kept you updated every day on the progress by text message.the office staff always answered the phone and always solved any issues

Faith (Ford owner) reviewed 8/18/26

Peter (Kia owner) reviewed 8/17/26

Joseph (RAM owner) reviewed 8/17/26

Quick and easy to work with and walked me through the process and kept me informed on everything that was going on

Stephen (Jeep owner) reviewed 8/17/26

I felt very confident during the process..

So far I am very satisfied but have not driven in much since Saturday..the one thing that i did notice is the horn sounds wierd

Love Tracy she was very helpful

Noreen (Chevrolet owner) reviewed 8/15/26

My car came out great. I am very satisfied with the job done on my vehicle. I also liked that my vehicle was clean. Thank you

Deborah (Volkswagen owner) reviewed 8/13/26

You guys did an amazing job

Jarett (Tesla owner) reviewed 8/11/26

Only place on the island that treats Tesla's with respect.

The process took a while, but I guess thats the cost of quality work so I cant really complain.

very acomidating and helpful!

Thomas (Nissan owner) reviewed 8/10/26

Traci is awesome and so easy yo work with. Car looks fantastic!

Jeannine (Chevrolet owner) reviewed 8/6/26

If everything was done first round I wouldn't have to bring vehicle back

Richard (Toyota owner) reviewed 8/6/26

Zihong (Tesla owner) reviewed 8/3/26

To be honest, when your company was first recommended to me, I had reservations about whether your repair capabilities and quality would meet the standards of a Tesla The results were excellent! The car now is Brand New again! I am very happy and also very grateful! Your employees are truly professional, enthusiastic, and friendly. Strongly recommend!

Absolutely recommend

Job very well done. Quality like brand new.

Every time phone calls got great response and helpful, for example, helped the state annual inspection. Great customer service!

Iryna (Tesla owner) reviewed 8/3/26

Cosmo (Toyota owner) reviewed 8/3/26

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view more shops in: Smithtown | 11787

When leaving your vehicle, make sure the auto body shop completes a prior damage inspection to identify any scratches or dents not related to the accident.

Bi County Auto Body

Take photos and get an online estimate

Schedule an estimate appointment

About Bi County Auto Body

Take photos and get an online estimate

Schedule an estimate appointment

Reviews (6,820)

5,186 Customers Rated

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 2.5/5.0

Repair Quality - 2.0/5.0

Customer Service - 3.5/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 4.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0