Bill Brown Ford Collision Center
We are a Ford Certified Collision Network facility and we are I-CAR Gold Class Certified. We have the most up to date tooling and equipment to handle today's hi-tech vehicles. We are especially proficient in aluminum repair. We have an amazing paint shop and can handle oversize vehicles like the Hi-Top Ford Transit van. All of our fresh paint work goes through a two-step wet sanding and polishing process. All vehicles are thoroughly cleaned. We proactively communicate with customers via text messaging. We offer shuttle rides to and from the shop and have 40 late model vehicles in our Ford Courtesy Transportation Program. We will provide courtesy vehicles at no charge when a person doesn't have rental coverage.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | Closed |
Service Quality
My Experience - 5.0/5.0 -
Everyone was very nice and helpful but Melinda went above and beyond, she made the experience very easy she is an asset to the Bill Brown Family.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Melinda was always very helpful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Fantastic service and workmanship. I couldn't ask for anything better. Great job and very satisfied. Thank you
Likely to Recommend - 5.0/5.0 -
Professionalism at it's best.
Repair Quality - 5.0/5.0 -
Amazing job
Customer Service - 5.0/5.0 -
I couldn't ask for better
My Experience - 5.0/5.0 -
Excellent work and an amazing staff . Very pleased with the whole experience.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great customer service. The collision team made everything easy.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone was so helpful and kind. They kept me in the loop with the repair and timeline. I would definitely recommend!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
All was done and a great job. Communicated great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone was very helpful and answered all our questions. The communication and updates were great. Thank you.
Likely to Recommend - 5.0/5.0 -
Great repair and helpful staff.
Repair Quality - 5.0/5.0 -
Great repair and helpful staff.
Customer Service - 5.0/5.0 -
Very helpful.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service thank you!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Fantastic job! TY
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fantastic Job!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Please note that Evelyn Villarruel is the owner. Rafael is my husband. I could not have been more pleased with my experience at Bill Brown Ford. From my initial contact with a friendly and knowledgeable staff, getting a wonderful loaner car, being kept abreast of the repairs and finally getting my car back looking like a brand new car. Thank you so much!
My Experience - 5.0/5.0 -
Both Stephanie and Melinda ( I think was her name) were so sweet , from the first walk in when dropping my vehicle off , they offered my 10yr old and I both lots of candy , and then offered more before we left ! I got repeated updates which really helped knowing the status of my vehicle, and when I picked it up both ladies were again so sweet again offering candy and kind words . But now my vehicle.. WOW! It looks so clean and beautiful inside and out ! Yall did a stellar job! Yes I would recommend the collision shop , but now yall need to talk to the service department, maybe send these ladies down there and teach them how to treat customers ! Chris in the service / rental car department needs coaching on how to treat people!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0 -
My only complaint was lack of communication from my advisor. I did not hear anything from them until the repair was done. I had no clue what was being fixed or done to my vehicle until I came to pick it up.
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
See previous comment. Advisor communication was very poor, but Front-desk communication was great.
My Experience - 5.0/5.0 -
I was blown away by the great work they did and how nice and helpful they were! They are my go to dealer from now on, thank you, Stephanie for helping me and being patient with me! A+++++, HIGHLY RECOMMENDED!
Likely to Recommend - 5.0/5.0 -
Extremely satisfied!
Repair Quality - 5.0/5.0 -
These people did me so good, they were nice and helpful! Bent over backwards to help me, gave me a new rental car. Got my maverick back and it looked new! Thank you Stephanie and all the wonderful people at Bill Brown Ford! I will surely be back!
Customer Service - 5.0/5.0 -
Extremely satisfied!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Friendly staff, work promptly completed.