Bill Brown Ford Collision Center
We are a Ford Certified Collision Network facility and we are I-CAR Gold Class Certified. We have the most up to date tooling and equipment to handle today's hi-tech vehicles. We are especially proficient in aluminum repair. We have an amazing paint shop and can handle oversize vehicles like the Hi-Top Ford Transit van. All of our fresh paint work goes through a two-step wet sanding and polishing process. All vehicles are thoroughly cleaned. We proactively communicate with customers via text messaging. We offer shuttle rides to and from the shop and have 40 late model vehicles in our Ford Courtesy Transportation Program. We will provide courtesy vehicles at no charge when a person doesn't have rental coverage.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
they did a great job for me.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I was impressed with the updates of the progress of the work and having everything completed as promised. The car was very clean inside as well as the outside. I would recommend this department to anyone who likes service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent.
My Experience - 5.0/5.0 -
My car looks great...thanks to the whole team at BB.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Luv the texting updates
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
From start to finish, we were extremely satisfied with the repair service at Bill Brown and a special thanks to Miranda Thorne for going above and beyond with helping us get our vehicle to Bill Brown.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Seems like a great place to even work they were great!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
for as busy as they are, they were still very customer responsive
Repair Quality - 5.0/5.0 -
excellent work. thank you.
Customer Service - 5.0/5.0 -
they could not have been nicer. The rust repair was thoroughly explained at the beginning and at completion. thank you
Returned Clean
My Experience - 5.0/5.0 -
They did a great job on my repair. Also the communication was outstanding!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great job done on my car! I also loved getting the texts to keep me updated on the progress!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
very pleased!
Customer Service - 5.0/5.0 -
very pleased!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very professional and friendly service. My car was washed and cleaned inside and out after service. I loved the option of receiving texts to keep me up to date with the repair of my car. I will definitely choose Bill Brown again.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
My experience from start to finish was A+++. Very easy going and knowledgeable staff. Also, love the text message updates!!
Likely to Recommend - 0.5/5.0
Repair Quality - 3.0/5.0
Customer Service - 2.5/5.0 -
I recently had my 2012 Ford Fusion repaired at your collision department. I was very impressed from start to finish with how knowledgeable, nice and helpful everyone was. After leaving, I made it a point to tell everyone at the local State Farm agency, where I work, how you extended the courtesy of a loaner vehicle while my repairs were being handled. Furthermore, your text message updates are fantastic! I picked up my car on Friday, April 24th. Again, everything seemed A+, however, as a service tech was going over the completed work with me, he stated, ?hopefully you don?t have far to go because it struggled when we started it up.? I immediately thought that was a strange comment because I?ve never had an issue with my battery in the past. I drove home and parked the car. On Saturday morning, the car was unable to turn over. I had to jump start it for the first time ever and let it run for 2 hours in my driveway. I checked everything that may be causing the battery to drain and noticed the backseat light was turned on. Seeing as I never use the back seat I would have to assume it was turned on while being repaired. Again, Sunday morning, my car was unable to turnover and needed another jump. Monday, I reached out to your collision department and explained how happy I was with the completed work but also explained how I have been having issues with my battery since I picked the car up on Friday April 24th. I spoke with Mary, who was very nice, and explained my situation. She put me on hold so she could go over the information with Chris. When Mary came back, she explained that Chris said my car would need a new battery and I could go over to the Bill Brown Service department if I needed one. At this point, I was incredibly confused because I wasn?t sure how I am left responsible for covering the cost of a product that was left in the care of your Collision Department, moreover, the battery had no issues prior to leaving it in your care. I would like to stress that this letter/complaint is not about me expecting you to cover the cost of a replacement battery. This letter/complaint is about how it was handled. A first step would have been to simply admit that your Collision Department is the primary reason the battery was drained. Second, I would have been more than open to accept responsibility that the battery, at some point in the future, would need to be replaced and that may be the reason it?s unable to hold a charge. Either way, it could?ve and should?ve been handled more professionally. I?m sure as with most letters that you receive regarding a complaint, this too will end up in the trash but hopefully it will be viewed proactively and used as a tool to help better your department and Dealership.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very pleasant to deal with, quick turn around and fantastic job.