Bill Hood Automotive
We are a dealership owned collision center for all makes and models. We provide collision repair services for all 7 of our dealerships, and several pre-owned facilities which range from domestic to foreign. We are also direct repair shops for numerous insurance company's. We also provide a warranty on all workmanship. Our communication process includes texting, e-mail or by phone depending on the customers preference.
- Free Estimates
- Insurance Company Assistance
- Full Service Mechanical
- Towing
- Detailing
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Bill Hood will be the only place I get my car fixed at.. we love you bill hood!! Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I was very pleased with the repairs on my car. The process with Bill hood Collision has been an easy one.Very much appreciated the weekly updates from Bill Hood Collision about the weekly repairs and when the repairs would be completed.Katie was very helpful throughout the process. Overall it was a very good experience. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
Neutral, not happy with ford as a whole for various reasons.
Repair Quality - 2.5/5.0 -
Over sprayed clear on my driver side window. I didn’t notice till after I had left. All the staff I dealt with were great.
Customer Service - 5.0/5.0 -
Always professional and great to deal with.
Returned Clean
My Experience - 0.0/5.0 -
There are a couple small dents in the hood and an issue with a couple paint spots
Likely to Recommend - 5.0/5.0 -
Best in Hammond
Repair Quality - 5.0/5.0 -
The whole experience was very easy. Hood has the best service and will go to them for all my needs.
Customer Service - 5.0/5.0 -
All get a 10
Returned Clean
My Experience - 5.0/5.0 -
Thanks to Michael and his team for the great job on our 2020F150. The job was done and completed when promised. Let’s not meet by accident but I will always recommend your work. Thanks again
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Car has additional damage that wasn't there before and they denied doing it even though it is obviously fresh.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Additional damage was caused by the dealership, but they refused to cover it.
Customer Service - 0.5/5.0 -
Damaged my vehicle, then denied it.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
It was good Thank You
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
The staff at Bill Hood Collision was very kind, helpful, and communicative. They did a great job repairing my vehicle, and I received it back well cleaned inside and out.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Exceeded my expectations on delivery and the repairs look great. I will definitely bring my vehicle back.
Likely to Recommend - 5.0/5.0 -
I will definitely tell peoe
Repair Quality - 5.0/5.0 -
Delivered before expected
Customer Service - 5.0/5.0 -
Very informative
Returned Clean
My Experience - 5.0/5.0 -
I very thankful y’all did a wonderful job repairing my car. But most of all thank you to who cleaned it up in the inside I never excepted that. You are awesome all of you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0 -
I'm curious if this survey is strictly for your data retention or if customers concerns are addressed.
Repair Quality - 2.0/5.0 -
I have concerns about the work that was done. The statement of services is extensive, it reads a tremendous amount of time and corrections so I'm surprised to see things in a poorer condition than the way I left it when I left the vehicle in the care of Bill Hood Collision Center. Underneath my dashboard (passenger side, under glove box) has a cover that shields the wires and it's no longer attached. I noticed it after picking up the vehicle. Also, the roof of my vehicle appears to have been downwind of another paint job. A black paint job seems to have been performed too close to my vehicle, there's black paint covering the entire roof, little specs of black paint, little but everywhere, all over the roof. The Doors don't close like the used to, worse than before the $4800 repairs. Nobody did a check with me either, not a walk around or anything. I was in the Collision Center and in the parking lot for 2 and 1/2 hours waiting for the representative to hand the keys to me but she refused to. A deductible was demanded from me but never mentioned before and I specifically requested this information from State Farm because I would not have requested the work had I known I had to pay 1000$. Nonetheless, nobody came out after I squared away the payment and i think I know why. It was not a pleasant experience, i don't think the cost justifies the repairs. I feel taken advantage of and duped. Thank you for the survey, if someone's in charge of correcting concerns you can reach me at 985-422-3984. Have a nice day.
Customer Service - 1.5/5.0 -
I explained in the previous message block but black paint specs cover my vehicle's white roof. I imagine from a black paint job too close to my vehicle.