Gerber Collision & Glass - Hammond (La)

4.8 (4,549reviews)
96%
500 S Morrison Blvd,  Hammond,  LA  70403
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Gerber Collision & Glass - Hammond offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (4,549)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting daily text updates that kept them informed throughout the repair process. The quality of repairs was frequently described as excellent, with vehicles often returned looking brand new. Timeliness was another strong point, as numerous customers noted their vehicles were completed ahead of schedule. Staff professionalism, friendliness, and willingness to go above and beyond were recurring themes. A complimentary vehicle wash was also appreciated as a pleasant bonus. Some customers noted isolated concerns, including paint color mismatches, sensor issues after repairs, and occasional delays in communication or completion dates, as mentioned directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"... of an accident is unpleasant enough. Gerber, with 1st class customer service and competence, makes this part of the process easy. We received consistent updates ..." Read more
"... throughout regarding the repair timeline, and the quality of work on my vehicle was excellent." Read more
"... informed throughout the repair process. My vehicle was repaired quickly and looked excellent when I picked it up. I really appreciate the quality of the work and ..." Read more
"Very easy and pleasant to deal with. The workmanship was excellent! Thank you! If I have the need again, Ill most definitely utilize ..." Read more
"They was great at communicating every step ! They completed the job way faster than expected and did an amazing job and also offers warranties on their work ..." Read more
"... messages and updates on status and completion schedule. It was finished earlier than expected. Very satisfied." Read more
"... Excellent and timely updates on repair progress. Vehicle completed before estimated. Repair results excellent!" Read more
"... a timely manner and communication was easy. They kept me updated throughout the entire process." Read more
"Communication is the key! Gerber always sends text updates and speaking to a real person is quick and easy"
"... repairs and always given an updated completion date. Communication was excellent throughout. Thank you all very much!!" Read more
"They are great at keeping you updated on the process! Fast and reliable"
"Communication was wonderful through the entire process of repairs. I would highly recommend Gerber for any ..." Read more

My Experience

My Experience

I appreciate so much that Miss Brandy explain to me when I brought my car in for the first estimate and then when I went back in to turn the vehicle in for repairs the experience was fine and wonderful had no issues and as of today when I picked up my vehicle I spoke with Miss Brandy and she explained to me everything that was done and she went out of her way to making sure that I understood what have been done and if I had any problems that I could contact her which I completely appreciate

My Experience

Thank you all for a job weldone

My Experience

Every step of the way Brandi kept me notified, and that was so helpful to me! I HATED getting in to the wreck and I really dreaded having to wait a long time before getting my car (so I was warned by my friends that had unpleasant experiences) BUT my experience was just the opposite! From when I dropped off my car where I was promptly greeted and I met with a Parts Mgr because Brandi was swamped and they didn’t want me to have to wait. I appreciated the Teamwork! Brandi reached out later that day telling me the process and assured me she would keep me informed! And that she did! I will definitely use Gerber if anything ever happens that I need yiur services agsin. I will also refer y’all to others needing to have collision repair.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The car looks great!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everything from start to finish was handled professionally and with care.

Likely to Recommend

Repair Quality

Well done. Thank you.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My car looks better than it did when I bought it off the lot. Thank you guys so much I was torn apart about my car because I thought it wouldn’t be able to be fixed but you guys really did a good job and I’m highly satisfied. Hopefully I don’t come across these problems in the future but if I do I know exactly who to go to. Thank you guys again.

Likely to Recommend

Repair Quality

Great service after a minor issue

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

They did an awesome job and I was completely satisfied

Likely to Recommend

Repair Quality

Great job

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They repaired my damage in a very timely manner. They kept me updated via text about progress of the repairs being done. Once the work was completed, they walked me through what was done and make sure I was good with everything! And they clean my entire car that was a bonus for me. I would definitely use them again.

Likely to Recommend

Repair Quality

Everyone was great they made the whole process effortless!

Customer Service

The receptionist was great and explained everything in detail details

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Communication was wonderful through the entire process of repairs. I would highly recommend Gerber for any collision repairs.

Likely to Recommend

Repair Quality

Their communication and service was outstanding!

Customer Service

She was the best!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Employee and how they treat the customer are definitely a 100 and that means a lot to customers

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