Bill Hood Automotive
We are a dealership owned collision center for all makes and models. We provide collision repair services for all 7 of our dealerships, and several pre-owned facilities which range from domestic to foreign. We are also direct repair shops for numerous insurance company's. We also provide a warranty on all workmanship. Our communication process includes texting, e-mail or by phone depending on the customers preference.
- Free Estimates
- Insurance Company Assistance
- Full Service Mechanical
- Towing
- Detailing
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Looks great and finishead ahead of scheduled time.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very easy to use yall.Less stress.So happy with my jeep.
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 1.5/5.0 -
Clear communication is essential to providing a positive customer experience. For that reason, I recommend that customers carefully review the repair estimate before any work begins. This ensures that everyone remains on the same page throughout the process. While it’s helpful to have a live person available to answer calls, I did find it challenging to get a technician to address my specific concerns in a timely manner. Improving this part of the process would greatly enhance the overall customer experience.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Tommy was very helpful and friendly
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
I was told it would be ready on the 24th and then received a call on the 21st I think saying it was ready so we had just gotten more gas .
Returned Clean
My Experience - 5.0/5.0 -
employees very polite and respectful keep us well informed about the repairs n completed ahead of when told to be completed
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Super service , excellent updates . Very happy
Customer Service - 5.0/5.0 -
Excellent satisfaction from the personnel
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
We had a couple of adjustments made before I left the Center.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
My passenger door does not close exactly like it use to. Sometimes, I have to close it a second time.
Customer Service - 4.5/5.0 -
I had a couple of issues, but Tommy helped me resolve them.
Likely to Recommend - 5.0/5.0 -
The collision dept! Service dept not so much
Repair Quality - 5.0/5.0 -
Tommy and his team in the collision dept at Bill Hood Ford are by far the BEST experience I’ve ever had at any dealership I’ve ever had!!! Tommy and Mike has kept me in the loop though the whole process from start to finish. Great guys with great customer service!
Customer Service - 5.0/5.0 -
Tommy and his team in the collision dept at Bill Hood Ford are by far the BEST experience I’ve ever had at any dealership I’ve ever had!!! Tommy and Mike has kept me in the loop though the whole process from start to finish. Great guys with great customer service!
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would recommend hood collision
Repair Quality - 5.0/5.0 -
Everything was satisfactory.
Customer Service - 5.0/5.0 -
Very professional
Returned Clean
My Experience - 5.0/5.0 -
Courteous and intelligent staff. Excellent communication skills and top quality work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
A nice, fast experience all around.
Repair Quality - 5.0/5.0 -
Looked great at finish.
Customer Service - 5.0/5.0 -
Great