Bill Hood Automotive
We are a dealership owned collision center for all makes and models. We provide collision repair services for all 7 of our dealerships, and several pre-owned facilities which range from domestic to foreign. We are also direct repair shops for numerous insurance company's. We also provide a warranty on all workmanship. Our communication process includes texting, e-mail or by phone depending on the customers preference.
- Free Estimates
- Insurance Company Assistance
- Full Service Mechanical
- Towing
- Detailing
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 0.5/5.0 -
As far as the repair I am satisfied. But, I was very disappointed when I saw the inside of my car. The front passenger seat had black smudge marks on the back of the headrest and seat itself. The radio was on a station that I don't listen to, and the seat was completely laid back. This is the way my car was returned to me. Being that my car was detailed before I dropped it off for repairs, it should not have came back with smudge on the cloth seats.
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I would like to thank Tommy for his kindness. I am most grateful.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0 -
None
Repair Quality - 4.5/5.0 -
None to say.
Customer Service - 4.5/5.0 -
None to say
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 2.0/5.0 -
Lack of communication regarding what was happening with my car repairs. The young office staff who took my payment when I picked up my car was rude and unhelpful. Sean was polite and helpful when I did hear from him.
Returned Clean
My Experience - 5.0/5.0 -
Happy with the work done on my vehicle; the only downside is that it would have been nice to have received the vehicle back clean and detailed after being in service it just had a lot of dust and dirt inside my car. Otherwise, thank you for a great job!! 👏
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job 👏
Customer Service - 5.0/5.0 -
Great job fixing my car, my only complaint or thoughts more than a complaint is that it would have been nice to have received my vehicle back clean. Just a thought, maybe wash and vacuum out the vehicles after service due to dust buildup from just being in a body shop. Overall I am 100 percent satisfied with the work done!!
My Experience - 5.0/5.0 -
Great service and great job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good work
Customer Service - 3.5/5.0 -
Waited 17 days
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0 -
Because no matter what Mr Tommy promised me he would make it right and he Did! and that meant EVERYTHING to me
Repair Quality - 4.0/5.0 -
The car looks great I’m very satisfied with the work my only complaint was that it took almost 2 months
Customer Service - 3.5/5.0 -
Took almost 2 months but they did a good job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
The primary repair was completed but i didnt get the undercover for the passenger side it was never installed. The steering wheel had a big scratch mark on it and another mark on top of the hood. So i wasnt completely satisfied.
Customer Service - 1.0/5.0 -
Missing parts and scratch marks
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job
Customer Service - 5.0/5.0 -
Good customer service
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
Small paint chip on hood that wasn’t there before but otherwise rest of the car was good. I waited so long to get the car that I just wanted to get back on the road
Customer Service - 4.0/5.0 -
Overall really enjoyed working with the group. Parts took longer than expected to arrive but in the end it all worked out. Felt really taken care of when Mr Tommy would call to give me updates since it took longer than anyone expected