Bill Luke Collision Center

4.8 (3,342reviews)
96%
2425 W Camelback Rd,  Phoenix,  AZ  85015
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Shop AssistantSparkles

In operation 99 years, 61 years at this location.

As a family owned and operated business in the valley since 1927. Bill Luke Collision Center is a world class state of the art I-Car Gold Class shop with over 100 years of combined knowledge in repairing automobiles. We continue to strive for excellence so we maintain a training schedule for all of our technicians to keep them up to date with all the constant changes in the automotive industry. This allows us to be able to repair all makes and models and work with all insurance companies. Bill Luke Collision Center repairs your vehicle back to the OEM Manufacture requirements for Fit & Finish but most importantly Safety regardless of how the insurance company wants it repaired. We value our customers and the opportunity to serve them in a chaotic time when involved in an accident therefore we offer a Limited Lifetime Warranty on all craftsmanship for all repairs.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:00 am - 6:00 pm
Tue 7:00 am - 6:00 pm
Wed 7:00 am - 6:00 pm
Thu 7:00 am - 6:00 pm
Fri 7:00 am - 6:00 pm
Sat Closed
* Holiday hours may differ.
Alfa Romeo
Chrysler
Dodge
Fiat
I-Car
Jeep
Ram

Reviews (3,342)

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My Experience

All interaction was professional and the work done on my vehicle was superb. Thank you! This is twice you have done a great job at repairing my vehicles.

Likely to Recommend

Due to the dents in the hood that were simply painted over and not fixed after I paid to have them fixed and then the customer service being so bad with the exception of Kenny, I just don't know. I only gave a 3 because of Kenny. Otherwise I would have given a 1. I just feel that Kenny did his best as far as getting my vehicle in and done etc. Very nice guy.

Repair Quality

My hood which was previously fixed at your facility prior till now was badly oxidized, therefore it was under warranty for this visit. The manager Kenny called me on the phone and informed me that he found some dents on the hood after stripping off my American flag decal which I wasn't aware of. He quoted me $200 to repair those dents in the hood which I had no problem paying for since black paint shows EVERYTHING. The problem is when I picked my vehicle up there were at least two (2) small dents in the hood which I immediately pointed out to Kenny. They stuck out like a sore thumb. So I paid to make sure this didn't happen and one would think that they would have caught that and not allow it to be returned to the customer like that. So basically I paid money for work that was not fully completed. Other than that the hood looks great.

Returned Clean

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i have never experienced such awesome customer service. Thank you!

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wonderful!

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From start to finish, great service and communication.

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Great Service.

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Returned Clean

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My Experience

All good 👍

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Kevin was great in getting our issue resolved in a timely manner.

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Fully satisfied with resolution of an issue that needed to be fixed.

My Experience

Very courteous and helpful

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