Bill Penney Collision

4.7 (4,482reviews)
96%
1030 Old Monrovia Road,  Huntsville,  AL  35806
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Shop AssistantSparkles

In operation 49 years.

"Our companies exist to enrich the lives of our employees, customers, and communities we serve. This is achieved by having a servant leadership spirit and following our companies' fundamental characteristics."

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:00 am - 6:00 pm
Tue 7:00 am - 6:00 pm
Wed 7:00 am - 6:00 pm
Thu 7:00 am - 6:00 pm
Fri 7:00 am - 6:00 pm
Sat Closed
* Holiday hours may differ.
Acura
Chrysler
Dodge
Fiat
Ford
Honda
Hyundai
Infiniti
Jeep
Kia
Nissan
Ram

Reviews (4,482)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting the value of regular text and phone updates throughout the repair process. The quality of repairs was frequently described as excellent, with vehicles returned looking brand new and paint matching described as flawless. Timeliness was a strong positive theme, as many vehicles were completed ahead of schedule. Staff professionalism, friendliness, and courteous service were widely appreciated. Some customers noted areas for improvement directly from their feedback, including occasional inaccuracies in automated status updates, isolated workmanship concerns, and a few instances where communication could have been more proactive or timely.
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"... away. It honestly looked like the day I bought it! The repair work is flawless, and they went above and beyond to make sure it was pristine. If you want honest, ..." Read more
"... finish. My vehicle looks absolutely amazing, and the quality of the repair exceeded my expectations. I truly appreciate the care and attention they put ..." Read more
"Work still needs to be done. The hood is misaligned, the front right fender below the light appears to have a scratch, the front bumper does ..." Read more
"... of buffing out most of these scratches. However, there are some deeper scratches that still remain." Read more
"... long time to be without my vehicle. Other than that, the staff was very informative, explained things well, and returned our vehicle in very clean condition. ..." Read more
"My vehicle was ready a day early!!"
"Was extremely quick and easy to work with the team at both Billy Penny and Enterprise! The true around ..." Read more
"Repair quality was great. However it took over 3 weeks for a somewhat minor repair. The communication between Geico was less than quick"
"The team made great time! I received my vehicle earlier than expected!"
"... an automated texting system but it was inaccurate. My vehicles pick up date was changed 3 different times which was fine but every time the date was changed ..." Read more

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Hi, I always get great service at Bill Penny collision center. They do a great job of keeping me informed throughout the entire process of my vehicle repair, which I really appreciate!

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Returned Clean

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Jordan made sure they fixed a mistake

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Returned Clean

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My Experience

Great experience all the way around. 💯 will use you all again if needed

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Returned Clean

My Experience

We received excellent service from every one we worked with.

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Excellent service all around.

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Returned Clean

My Experience

Thank team

My Experience

Quality work. Very professional.

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Did everything they said they were going to do and did it well. Vehicle looks brand new.

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Returned Clean

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takes to long to repair

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Great service, my car looks like it never had an accident. Cameron did an amazing job in a timely manner

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Returned Clean

My Experience

Bill Penney collision employees and staff are fantastic! They provided excellent service, my car washed and vacuumed. I have the before and after pictures and one would never know there had been any damage. I recommend this repair shop to everyone, whether or not they have a Toyota. Thank God for them. 🤩

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Repair Quality

What an amazing experience! From start to finish, everyone at BP Collision Service made the repair process easy and pleasant. A special thank-you to Chris Ledbetter for preparing my estimate and to the entire repair team for their excellent work. Thank you for getting me safely back on the road. I highly recommend BP Collision Service to everyone, Toyota owner or not!

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Even for my other car I like the ober all service and people.

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Looks like when I got it off the lot. Very clean cant tell there were any damage

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Very nice and friendly

Returned Clean

My Experience

I appreciate the courteous and professional interaction.

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Thanks for the courteous and professional service.

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My Experience

Great communication

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Repair Quality

Mr. Templeton is always very straight forward and helpful with letting me know what is needed to get my vehicles back to being great. They always take care of the cars and return them better than when they are brought in.

Customer Service

Returned Clean