Bill Penney Collision

4.7 (4,373reviews)
95%
1030 Old Monrovia Road,  Huntsville,  AL  35806
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Shop AssistantSparkles

In operation 49 years.

"Our companies exist to enrich the lives of our employees, customers, and communities we serve. This is achieved by having a servant leadership spirit and following our companies' fundamental characteristics."

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:00 am - 6:00 pm
Tue 7:00 am - 6:00 pm
Wed 7:00 am - 6:00 pm
Thu 7:00 am - 6:00 pm
Fri 7:00 am - 6:00 pm
Sat Closed
* Holiday hours may differ.
Acura
Chrysler
Dodge
Fiat
Ford
Honda
Hyundai
Infiniti
Jeep
Kia
Nissan
Ram

Reviews (4,373)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting frequent text and phone updates that kept them informed throughout every stage of the repair process. The quality of repairs was widely celebrated, with numerous customers noting their vehicles looked brand new upon return, and paint matching described as flawless. Timeliness was another strong point, as many vehicles were completed ahead of schedule. Staff professionalism and friendliness were repeatedly commended, creating a welcoming and stress-free experience. A few customers noted areas for improvement directly from their feedback, including occasional inaccuracies in automated status updates, some instances of repairs requiring a return visit, and isolated communication gaps. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.
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"... away. It honestly looked like the day I bought it! The repair work is flawless, and they went above and beyond to make sure it was pristine. If you want ..." Read more
"Work still needs to be done. The hood is misaligned, the front right fender below the light appears to have a scratch, the front bumper ..." Read more
"... Penney Collision made my situation worry free. Their professionalism is matched by their dedication to excellent repair jobs and they keep you updated at every step ..." Read more
"... finish. My vehicle looks absolutely amazing, and the quality of the repair exceeded my expectations. I truly appreciate the care and attention they put ..." Read more
"New bumper was painted. Went to pick up 4 runner. Trash in the paint as you could see with rough areas left. They did try to buff out theses's areas but, they ..." Read more
"The team made great time! I received my vehicle earlier than expected!"
"Was extremely quick and easy to work with the team at both Billy Penny and Enterprise! The true around time ..." Read more
"Ready a week early! 😍"
"Great experience. Everyone was professional. I got my truck back a week early."
"My vehicles pick up date was changed 3 different times which was fine but every time the date was changed it was a late ..." Read more

My Experience

Loved the daily updates and everyone was so nice and professional.

My Experience

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My Experience

The crew were nicer than most big company repair places. Kept me informed everyday. I appreciated the calls and updates. Very professional and kind. It was a pleasure. They went beyond and put in a battery for me. Thank you to all. I can say I hope I don’t have to see you again but wouldn’t hesitate to recommend this place. Thanks again everyone!

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Repair Quality

The service was great and very thorough

Customer Service

Returned Clean

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The paint work on the body looked great and well done but I had overspray all over the tires and windows. Not sure if it’s a new tech doing the tape/ mask job but quality control should def look into it. Otherwise everything was great!

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My Experience

I want to personally thank Mike Davis for honoring Matthew by fixing my car the way he would have fixed it. Matthew would be proud of the way the repairs were done. I don't know the others involved in the process, but it is evident they did excellent work as well. I will highly recommend Bill Penney Collision service to anyone who needs collision repair. Thank you,

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My Experience

The work done was outstanding, but took longer than I was told, however Carson kept me informed and was able to get it through the process as quickly as possible.

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Returned Clean

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Excellent work, very thorough and precise.

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Returned Clean

My Experience

Awesome job thank you

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Everything is good so far thank you

Returned Clean

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Returned Clean

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My Experience

You guys did a super job on the car. Thanks again.

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Everyone was great! Friendly, helpful, professional. Everyone really made the experience easy.

Returned Clean

My Experience

Bill Penney staff provided excellent service and care from beginning to end concerning my auto repair. They provided notification on the progress as to what stage the repair was at and the time line for when the car would be completed to pick up.

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