Gerber Collision & Glass - Huntsville/Jordan Ln NW

4.9 (802reviews)

98%

(256) 830-0464

2828 Jordan Ln NW, Huntsville, AL 35816

98%

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2828 Jordan Ln NW
Huntsville, AL 35816

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About Gerber Collision & Glass - Huntsville/Jordan Ln NW

See Photos

2828 Jordan Ln NW
Huntsville, AL 35816

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 85 years, 3 years at this location.

Gerber Collision & Glass - Huntsville/Jordan Ln NW offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

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Reviews (802)

Sort By:
Newest
Rating

746 Customers Rated

5 Stars

85.4% Complete

(685)
4 Stars

5.6% Complete

(45)
3 Stars

1% Complete

(8)
2 Stars

0.2% Complete

(2)
1 Star

0.1% Complete

(1)
< 1 Star

0.6% Complete

(5)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for exceptional repair quality, with many noting their vehicles looked brand new or like the damage never happened. The team received high marks for professionalism, friendliness, and going above and beyond expectations. Communication was highlighted as a strong point, with customers appreciating regular status updates throughout the repair process. Timeliness was another standout, as numerous customers noted their vehicles were completed ahead of schedule. A few customers pointed out areas for improvement, including inaccurate automated text updates, incomplete repairs requiring return visits, and occasional cleanliness concerns, all noted directly from customer comments. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.

Select to learn more

Service Quality
Timeliness
Communication

"The repair work was well below any reasonable standard"

"Professional service, on schedule as promised, skilled service technicians, and caring support staff."

"We were extremely impressed with the quality of work and the expediency of the experience at Gerber. They were fantastic ..." Read more

"I knew what was going on at all times and the work was done within the timeline I was quoted."

"The service was outstanding and the customer service was excellent."

"My vehicle was actually done earlier than I expected it."

"Our vehicle was completed earlier than we anticipated!"

"It was early, but that 's irrelevant, because the work was done improperly. Now I have to bring the car back to get the repairs ..." Read more

"my vehicle wasnt supposed to be ready for another two weeks, but they got me in and out in the same week!"

"Not only was it ready…it had been cleaned as well…👍🏽👍🏽"

"Only when I call them to ask for the update that they will inform me about the status."

"Excellent communication, quick work."

"Communication was excellent and customer service was top notch! Great staff!"

"... expediency of the experience at Gerber. They were fantastic at communication and kept us informed throughout the process of the bodywork being completed. We will highly recommend ..." Read more

"... pleasure to work with. Although I was told about it, the AI text messages were a little annoying because it gave inaccurate information. So I had to call once or twice to make sure I didnt ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"The repair work was well below any reasonable standard"

"Professional service, on schedule as promised, skilled service technicians, and caring support staff."

"We were extremely impressed with the quality of work and the expediency of the experience at Gerber. They were fantastic ..." Read more

"I knew what was going on at all times and the work was done within the timeline I was quoted."

"The service was outstanding and the customer service was excellent."

"My vehicle was actually done earlier than I expected it."

"Our vehicle was completed earlier than we anticipated!"

"It was early, but that 's irrelevant, because the work was done improperly. Now I have to bring the car back to get the repairs ..." Read more

"my vehicle wasnt supposed to be ready for another two weeks, but they got me in and out in the same week!"

"Not only was it ready…it had been cleaned as well…👍🏽👍🏽"

"Only when I call them to ask for the update that they will inform me about the status."

"Excellent communication, quick work."

"Communication was excellent and customer service was top notch! Great staff!"

"... expediency of the experience at Gerber. They were fantastic at communication and kept us informed throughout the process of the bodywork being completed. We will highly recommend ..." Read more

Fred (Honda owner) reviewed 9/3/26

Gerber Jordan Lane staff went far and beyond the call in fixing and repairing my Honda Accord. They worked with me while I was out of the country and communicating thoroughly on the status of my vehicle getting repaired. I had some concerns after repair but Gerber staff team stepped right in and made me feel valued as a customer and corrected the minor issue. I will highly recommend them to anyone that needs repairs done to a vehicle. Well done Gerber!! Your awesome!!🥇🏆

Barbara (GMC owner) reviewed 9/2/26

Robert (Jeep owner) reviewed 8/31/26

I met with Gerber employees who were courteous and ready to assist me getting my Jeep repaired.

It was the first time I had heard of this body shop but due to my 40 plus years with State Farm I knew they must be good. And they were and are.

My appointment at 9:30 on the scheduled date was met promptly and a service attendant was also available immediately.

The young lady who met me was prompt and immediately set me up with someone who walked me through the schedule procedure.

Tijuana (Ford owner) reviewed 8/31/26

Very nice and thoroughly explained all the work to be done.

Very nice and thoughtful of time.

One time with appointment. Did not have to wait. Explained and walked through what would be done. Very nice.

Angela (Nissan owner) reviewed 8/31/26

Karen (Pontiac owner) reviewed 8/31/26

I was extremely pleased with my service. Fast and correct. Very nice staff as well!

Excellent!!!

Barbara (Hyundai owner) reviewed 8/31/26

Tabitha (Kia owner) reviewed 8/24/26

The staff was very professional and explained everything to me in detail from drop off until pickup.

Rachel (Hyundai owner) reviewed 8/22/26

Ruth (Toyota owner) reviewed 8/19/26

Doris (Toyota owner) reviewed 8/18/26

This place is very professional. The whole staff was friendly and hardworking

They fixed the problem i had with care and professionalism.

Customer services was excellent

Charles (BMW owner) reviewed 8/17/26

I was very pleased with the work done by Gerber Collision.

Perry (Toyota owner) reviewed 8/17/26

10. Very good.

Brenda (Dodge owner) reviewed 8/17/26

James (Toyota owner) reviewed 8/15/26

Communication was excellent and customer service was top notch! Great staff!

Frankie (Chevrolet owner) reviewed 8/11/26

Verneice (Mazda owner) reviewed 8/10/26

Phillip (Hyundai owner) reviewed 8/10/26

Ashley (Chevrolet owner) reviewed 8/7/26

Kirk (Ford owner) reviewed 8/7/26

Excellent communication, quick work.

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It's not advisable to drive your car to an auto body repair shop if you see fluids leaking, the steering or suspension feels misaligned, the car is making an unusual noise after an accident, or if an air bag was deployed.

Gerber Collision & Glass - Huntsville/Jordan Ln NW

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Gerber Collision & Glass - Huntsville/Jordan Ln NW

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (802)

746 Customers Rated

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?