Bill Penney Collision

4.7 (4,420reviews)

96%

(256) 562-0164

1030 Old Monrovia Road, Huntsville, AL 35806

96%

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1030 Old Monrovia Road
Huntsville, AL 35806

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About Bill Penney Collision

See Photos

1030 Old Monrovia Road
Huntsville, AL 35806

Get Directions Website Email

Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

Shop Assistant

Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.

In operation 49 years.

"Our companies exist to enrich the lives of our employees, customers, and communities we serve. This is achieved by having a servant leadership spirit and following our companies' fundamental characteristics."

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair
On-Site Car Rental - Enterprise®

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:00 am - 6:00 pm
Tue	7:00 am - 6:00 pm
Wed	7:00 am - 6:00 pm
Thu	7:00 am - 6:00 pm
Fri	7:00 am - 6:00 pm
Sat	Closed

* Holiday hours may differ.

Acura

Chrysler

Dodge

Fiat

Ford

Honda

Hyundai

Infiniti

Jeep

Kia

Nissan

Ram

Call

Website

Reviews (4,420)

Sort By:
Newest
Rating

3,672 Customers Rated

5 Stars

63.5% Complete

(2808)
4 Stars

10.5% Complete

(466)
3 Stars

3.3% Complete

(148)
2 Stars

2.1% Complete

(92)
1 Star

0.9% Complete

(38)
< 1 Star

2.7% Complete

(120)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for its outstanding communication, with many highlighting frequent text and phone updates that kept them informed throughout every stage of the repair process. The quality of repairs was widely celebrated, with numerous customers noting their vehicles looked brand new upon return, and paint matching described as flawless. Timeliness was another strong point, as many vehicles were completed ahead of schedule. Staff professionalism and friendliness were repeatedly commended, creating a welcoming and stress-free experience. A few customers noted areas for improvement directly from their feedback, including occasional inaccuracies in automated status updates, some instances of repairs requiring a return visit, and isolated communication gaps. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.

Select to learn more

Service Quality
Timeliness

"... away. It honestly looked like the day I bought it! The repair work is flawless, and they went above and beyond to make sure it was pristine. If you want ..." Read more

"Work still needs to be done. The hood is misaligned, the front right fender below the light appears to have a scratch, the front bumper ..." Read more

"... Penney Collision made my situation worry free. Their professionalism is matched by their dedication to excellent repair jobs and they keep you updated at every step ..." Read more

"... finish. My vehicle looks absolutely amazing, and the quality of the repair exceeded my expectations. I truly appreciate the care and attention they put ..." Read more

"New bumper was painted. Went to pick up 4 runner. Trash in the paint as you could see with rough areas left. They did try to buff out theses's areas but, they ..." Read more

"The team made great time! I received my vehicle earlier than expected!"

"Was extremely quick and easy to work with the team at both Billy Penny and Enterprise! The true around time ..." Read more

"Ready a week early! 😍"

"Great experience. Everyone was professional. I got my truck back a week early."

"My vehicles pick up date was changed 3 different times which was fine but every time the date was changed it was a late ..." Read more

Service Quality
Timeliness

Service Quality
Timeliness

"... away. It honestly looked like the day I bought it! The repair work is flawless, and they went above and beyond to make sure it was pristine. If you want ..." Read more

"Work still needs to be done. The hood is misaligned, the front right fender below the light appears to have a scratch, the front bumper ..." Read more

"... Penney Collision made my situation worry free. Their professionalism is matched by their dedication to excellent repair jobs and they keep you updated at every step ..." Read more

"... finish. My vehicle looks absolutely amazing, and the quality of the repair exceeded my expectations. I truly appreciate the care and attention they put ..." Read more

"New bumper was painted. Went to pick up 4 runner. Trash in the paint as you could see with rough areas left. They did try to buff out theses's areas but, they ..." Read more

"The team made great time! I received my vehicle earlier than expected!"

"Was extremely quick and easy to work with the team at both Billy Penny and Enterprise! The true around time ..." Read more

"Ready a week early! 😍"

"Great experience. Everyone was professional. I got my truck back a week early."

"My vehicles pick up date was changed 3 different times which was fine but every time the date was changed it was a late ..." Read more

Eddie (Chevrolet owner) reviewed 9/1/26

Great service, good turnaround time

Bradley (GMC owner) reviewed 8/31/26

Very pleased with the quality and detail of my repair.

Curtis (Toyota owner) reviewed 8/31/26

Chris was very helpful to me in determining different choices I had for the repair. The staff at the front desk was also very helpful answering my questions about the financing portion of the repair. Overall the reason I chose Bill Penney over other competitors was trust.

Very positive experience from dropping vehicle off till I picked it up

All of the BP team was great put it

Wallace (Chevrolet owner) reviewed 8/31/26

Bradley (Toyota owner) reviewed 8/31/26

Great job on repairs

Great job

Fantastic service

Andrew (Toyota owner) reviewed 8/31/26

The team did a great job. The vehicle looked great, was done on time, and 95% OEM parts were used which is important to me. The attention to detail was noticed. Thank you!

Remick (Toyota owner) reviewed 8/31/26

Sandra (Subaru owner) reviewed 8/31/26

I was very happy with the whole process.

Freddie (Lexus owner) reviewed 8/31/26

Awesome and professional from start to finish

Rosemary (Mazda owner) reviewed 8/29/26

Everyone I dealt with were very prof6and kind. The communication between the staff and I was constant with updates and projected date of completion of work. Every step of my repair work was made easy.

Scott (Ford owner) reviewed 8/28/26

Barbara (Toyota owner) reviewed 8/28/26

Debra (Toyota owner) reviewed 8/28/26

Oriel (Toyota owner) reviewed 8/28/26

Annette L. (Toyota owner) reviewed 8/28/26

Repair work looked great! My car had been cleaned inside and out! Very happy with repair work and a clean car!!

Amy (Toyota owner) reviewed 8/28/26

Lillie (Hyundai owner) reviewed 8/27/26

Joann (Honda owner) reviewed 8/27/26

Lara (Hyundai owner) reviewed 8/27/26

Shatia (Toyota owner) reviewed 8/27/26

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There is no legal requirement that you obtain more than one collision repair estimate for your vehicle repairs.

Bill Penney Collision

Take photos and get an online estimate

Schedule an estimate appointment

About Bill Penney Collision

Take photos and get an online estimate

Schedule an estimate appointment

Reviews (4,420)

3,672 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

My Experience - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0