Bill Penney Collision
In operation 49 years.
"Our companies exist to enrich the lives of our employees, customers, and communities we serve. This is achieved by having a servant leadership spirit and following our companies' fundamental characteristics."
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:00 am - 6:00 pm |
| Tue | 7:00 am - 6:00 pm |
| Wed | 7:00 am - 6:00 pm |
| Thu | 7:00 am - 6:00 pm |
| Fri | 7:00 am - 6:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
You guys did a super job on the car. Thanks again.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone was great! Friendly, helpful, professional. Everyone really made the experience easy.
Returned Clean
My Experience - 5.0/5.0 -
Bill Penney staff provided excellent service and care from beginning to end concerning my auto repair. They provided notification on the progress as to what stage the repair was at and the time line for when the car would be completed to pick up.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great job got 5 stars
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job drove 2 hours to take to them done a great job and friendly people to talk to give you a ten
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Wonderful staff and the work they completed looks great!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Darryl was awesome! He was up to date with knowing what was going on with my car. All of the staff are super nice! And my car looks like I never got hit!
Likely to Recommend - 5.0/5.0 -
Job well done, highly recommend!
Repair Quality - 5.0/5.0 -
Tech and Staff were adept in task and very professional.
Customer Service - 5.0/5.0 -
Staff was very professional and kept us abreast of repair and completion date..
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 0.0/5.0 -
It took very long. I don’t know if it was you guys being slow the Insurance being slow or both. I dropped the truck off on July 1 and did not get it until July 27. as far as repairs themselves, yes, it looks fantastic and I am satisfied with that.
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service!
Customer Service - 5.0/5.0
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My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
So far I’m very happy.
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
I would not recommend this service to my friends. Due to the many problems associated with the expensive work that I had done by what I considered to be professionals.
Repair Quality - 1.0/5.0 -
I was given an estimate that was half of what I was charged, and was told that since they had already taken my truck apart, I would have to pay to have them put it back together, which would be a substantial amount. I had no choice but to have the work done.Also when I came to pick it up I noticed that the the paint job was mismatched and had to leave it an extra 2 weeks to have it repainted.Then after taking it home, I had to take it back after noticing damage they had done when putting it back together. I felt like I was the victim of a bait and switch.The only reason I didn't rate it with #1(dissatisfied) is because they did correct the mistakes. I chose Bill Penney to repair my truck without getting other estimates, because I believed that Bill Penny was a reputable toyota dealer, and would do the best job. I was grossly mistaken .I was very disappointed 😞
Customer Service - 2.0/5.0 -
My truck should never have been released with a mismatched paint job or damage to the area that they worked on. But everyone I spoke with was eager to correct the problem
Returned Clean
My Experience - 5.0/5.0 -
Thank you Bill Penny Collision Center for excellent customer service, product knowledge, and stellar professionalism from the staff, mechanics, body shop, and paint crew! Our Toyota looks amazing and we are blessed beyond measure!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The Bill Penny Collision Center provided excellent service on our Toyota! The professionalism and courtesy from customer service, body shop, mechanic, and paint departments were stellar! Thank you, Bill Penney Collision Center for your attention to detail, and customer satisfaction.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I had a great experience under unfortunate circumstances and would definitely recommend.
Repair Quality - 5.0/5.0 -
The process went smoothly and the damage was fixed. Also, vacuumed the car.
Customer Service - 5.0/5.0 -
Customer service kept me updated regularly through both calls and text messages.