Bill Penney Collision
In operation 49 years.
"Our companies exist to enrich the lives of our employees, customers, and communities we serve. This is achieved by having a servant leadership spirit and following our companies' fundamental characteristics."
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:00 am - 6:00 pm |
| Tue | 7:00 am - 6:00 pm |
| Wed | 7:00 am - 6:00 pm |
| Thu | 7:00 am - 6:00 pm |
| Fri | 7:00 am - 6:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
So far I’m very happy.
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
I would not recommend this service to my friends. Due to the many problems associated with the expensive work that I had done by what I considered to be professionals.
Repair Quality - 1.0/5.0 -
I was given an estimate that was half of what I was charged, and was told that since they had already taken my truck apart, I would have to pay to have them put it back together, which would be a substantial amount. I had no choice but to have the work done.Also when I came to pick it up I noticed that the the paint job was mismatched and had to leave it an extra 2 weeks to have it repainted.Then after taking it home, I had to take it back after noticing damage they had done when putting it back together. I felt like I was the victim of a bait and switch.The only reason I didn't rate it with #1(dissatisfied) is because they did correct the mistakes. I chose Bill Penney to repair my truck without getting other estimates, because I believed that Bill Penny was a reputable toyota dealer, and would do the best job. I was grossly mistaken .I was very disappointed 😞
Customer Service - 2.0/5.0 -
My truck should never have been released with a mismatched paint job or damage to the area that they worked on. But everyone I spoke with was eager to correct the problem
Returned Clean
My Experience - 5.0/5.0 -
Thank you Bill Penny Collision Center for excellent customer service, product knowledge, and stellar professionalism from the staff, mechanics, body shop, and paint crew! Our Toyota looks amazing and we are blessed beyond measure!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The Bill Penny Collision Center provided excellent service on our Toyota! The professionalism and courtesy from customer service, body shop, mechanic, and paint departments were stellar! Thank you, Bill Penney Collision Center for your attention to detail, and customer satisfaction.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I had a great experience under unfortunate circumstances and would definitely recommend.
Repair Quality - 5.0/5.0 -
The process went smoothly and the damage was fixed. Also, vacuumed the car.
Customer Service - 5.0/5.0 -
Customer service kept me updated regularly through both calls and text messages.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Very professional
Customer Service - 5.0/5.0 -
Good
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Carson did an amazing job taking care of my vehicle. He kept me informed about what was happening every step of the way, and I appreciated that. When my vehicle was repaired, it looked better than brand new!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Keeping the main thing, the main thing in controlling each phase of the repair in a timely manner as much as possible, and the Quality Control throughout is paramount in delivering the vehicle in the completed stage.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Wonderful work
Customer Service - 5.0/5.0 -
Wonderful work
Returned Clean
My Experience - 5.0/5.0 -
Could do without the gosh awful smell of glue inside the vehicle hope it goes away soon 🤮
Likely to Recommend - 2.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0 -
Interior door panel that was repaired was not returned in a clean condition. The repair looks professional and accurate.
Customer Service - 4.5/5.0 -
Would have enjoyed 1 or 2 more updates by phone. The auto texts were ok but would have been nice to speak to someone from time to time.
My Experience - 5.0/5.0 -
The Toyota team was courteous and helpful and kept me informed of the progress of the repair of my vehicle. I would recommend Toyota Collision to anyone needing this service.