Bill Utter Ford
In operation 70 years, 28 years at this location.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:00 am - 7:00 pm |
| Tue | 7:00 am - 7:00 pm |
| Wed | 7:00 am - 7:00 pm |
| Thu | 7:00 am - 7:00 pm |
| Fri | 7:00 am - 7:00 pm |
| Sat | 7:30 am - 1:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
So far all looks good. Thanks for your great customer service. It is much appreciated
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
Please see first comments
Repair Quality - 2.5/5.0 -
Everything has gone great so far however I am still waiting on my F250 passenger side badge. She said she would call me but I'm still waiting on it so I'll be able to give an honest response when my truck is completed. Thank you so much!!
Customer Service - 2.5/5.0 -
See first comments
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
I appreciated all the communication from the repair shop and my car looked great when I picked it up. My only request would be to ask that you please charge an electric vehicle when it's there for repairs. Feel like it would be so easy for you to just plug it in there and such a nice courtesy. I didn't even have enough miles to get home and had to charge after dark on your property before I left. Otherwise, I was very pleased with the results and would definitely recommend to others.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looked fantastic when I got it back.
Customer Service - 4.0/5.0 -
Seemed like there was some miscommunication on when my car was going to be ready from the updates provided.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very organized
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
Took over 45 days to complete. Bill Utter told me it would be done 10 days before it was done. No communication whatsoever. They kept on blaming it on the the detail guy . It still has scratches on the car and the back door doesn’t work properly and it pops when opened. Had to pay an extra $660 to enterprise for extra rental expenses.
Customer Service - 1.5/5.0 -
No communication, no call backs
Returned Clean
Likely to Recommend - 5.0/5.0 -
recommended!
Repair Quality - 5.0/5.0 -
great service and work!
Customer Service - 5.0/5.0 -
very good
Returned Clean
Likely to Recommend - 3.5/5.0 -
I think the insurance company had a huge roll to play in getting the vehicle on time.
Repair Quality - 3.5/5.0 -
Not the greatest at keeping customer informed of process.
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 1.0/5.0 -
They skipped over cleaning several things. Definitely didn't clean the cup holder.
Repair Quality - 5.0/5.0 -
Great job on the body and paint.
Customer Service - 0.5/5.0 -
When I picked up my car it wouldn't even turn on. I informed the man at the desk and he just looked at me like, "what do you want me to do about it?" I asked him to look at it, he agreed. He ended up having to jump my car battery due to it being dead. My car had no battery issue prior to being in your shop's possession. I started to drive away, a "check engine" light goes off. So I told the same man about it and he said that has nothing to do with yall's shop and it must have been there before I handed my car over. That's 100% false. There was no light on, car was fine. He reluctantly went to look at it, asked if I had my manual, then had to go talk to a mechanic. He returned and told me I needed to reset the sensor... why would I do that, and not the shop? Seeing as it wasn't a problem before yall got my car. Just absolute nonsense.