Bird Kultgen Ford
In operation 90 years, 33 years at this location.
Welcome to BK Ford, Your Trusted Family-Owned Collision Center in Waco, Texas! At BK Ford, we specialize in collision repair for all makes and models. Our skilled technicians are trained in every aspect of vehicle repair, ensuring that your car is restored to its original condition, no matter the damage. Whether it’s a minor fender bender or a more serious accident, we provide high-quality, reliable repairs to get you back on the road quickly and safely. As a family-owned business, we take pride in delivering personalized service and attention to detail, ensuring your complete satisfaction. Visit us at BK Ford and experience the difference!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Kept me Informed?
Yes
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
He word with me to get my car repaired right.
Customer Service - 5.0/5.0 -
When I call he would call back to see how it was going.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repair job looks like brand new truck
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0 -
I would recommend the quality of service in the end but warn potential customers that they will end up paying much more out of pocket by going with Ford, and to consider original estimates given to be much lower than the cost will end up being.
Repair Quality - 4.0/5.0 -
There is a rattle in the right front door that I don't know if we are going to be able to live withe long term without bringing it back to be fixed of at all possible. Otherwise, I am pleased with the quality of the repair.
Customer Service - 3.0/5.0 -
I was satisfied except I was initially told that by going through.y insurance I wouldn't have to be responsible for paying much more than my $500 deductible plus around $1500 extra for having additional work done. The bill ended up being almost double what I had been told and they had to re-do the side ramps since the ones I wanted had not been put on. As a result I had to keep the rental car until the very last day my insurance covered it.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
John Robins was my primary contact and reviewed the damages and provided cost estimates. He worked closely with me and my insurance. There was dispute over the claim with insurance and they wanted to set two separate claims. John went far beyond in his efforts to resolve the issue and he finally managed to have insurance comply with what he and I both believed to be correct and insurance finally agreed. He was extremely helpful to my situation, and I very much appreciated his diligence and professionalism. He was also very personable to work with which is a plus in this day and time.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I had a great repair experience with your company. Devlin Cole was great to work with. He kept me informed about how the work was going. He was very polite and very knowledgeable about what needed to be done. I will return for more service when needed.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
BK is the best had a bad experience at Stanley
Repair Quality - 5.0/5.0 -
this is my second time with the service department. I couldn’t be happier. Robert saved the day when he found that all I needed was the cable tightened on my battery after I’ve been towed in from HEB Woodway.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Five stars! Highly recommend. They were super prompt and communicated very well along the way.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
So far everything looks great. John kept us informed and was very responsive.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service
Customer Service - 5.0/5.0
Kept me Informed?
Yes
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Were repairs made to the right rear panel of my vehicle? I don’t know if that area was covered by my insurance. Dent and red marks were noted in the area.
Customer Service - 5.0/5.0 -
Customer service was excellent
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks good
Customer Service - 4.5/5.0 -
Did a good job
Returned Clean
My Experience - 0.0/5.0 -
I am not satisfied with any service that was done to my vehicle. I will be sending an email to the general manager regarding our horrible experience about the collision center.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Kept me Informed?
Yes
My Experience - 5.0/5.0 -
They fixed a door ding. Came out perfect! CSR that wrote me up was very pleasant. Maybe John?