Crash Champions #0088 North Waco

4.8 (5,224reviews)
96%
2900 South I-35,  Waco,  TX  76706
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In operation 14 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (5,224)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, clear communication, and timely repairs. Many highlighted receiving frequent updates via calls and texts throughout the repair process, keeping them fully informed at every stage. The quality of repairs was widely celebrated, with numerous customers noting their vehicles looked brand new upon return. Timeliness was a recurring positive theme, with several customers reporting their vehicles were completed ahead of schedule. A few customers noted areas for improvement, including cleanliness of vehicle interiors upon pickup, occasional delays, and isolated concerns about repair quality and follow-through on commitments - all reflecting direct customer observations.
AI-Generated from reviews written in the last 12 months
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"... notified. Staff was very professional and courteous. My vehicle was restored back to its original look. Very satisfied with the work done." Read more
"The work was fantastic couldn't find a flaw. I was pleasantly surprised and very happy"
"I didnt even tell that the car was wrecked."
"I am a repeat customer. I returned because they truly make you feel like they want to help you get your car fixed, that it be done professionally, ..." Read more
"... explained and I was kept informed of the repair progress. I cannot believe how quickly my car was repaired and it looks amazing!" Read more
"... unexpected delays due to parts but I was notified. I expected to get my car back on Monday and they had it ready on Friday before." Read more
"Was actually ready much earlier than promised!"
"They did great work and finished the repairs a couple of weeks early!"
"Much earlier than expected with great communication throughout"
"Took longer get my truck beck that I was promised but the vehicle looked good. Not clean like other ..." Read more
"I received periodic updates regarding my vehicle, when parts were ordered, when they arrived, and expected ..." Read more
"You guys were great! Great communication with updates and everything, love the repair. Thanks for your service!!!"
"Crash Champions did a great job with the repairs and kept us updated about the progress of the repairs."
"Good communication from dealership beginning to end of process . Workmanship looks great. Price was high ..." Read more
"They kept me informed the whole way, answered my calls and questions when I had them, and were flexible ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you for doing such a quick and very good job. Thank you for working with me as well. Y’all do great work!!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The team at Crash Champions were very professional and helpful. They explained the process and made it easy.

My Experience

Good communication from dealership beginning to end of process . Workmanship looks great. Price was high but project finished quickly.

Likely to Recommend

Repair Quality

Good communication. Only negative is that inside was dusty and it would have been nice to get into tidy inside.

Customer Service

Again, great communication. Gave me a ride home when I took car on for repair.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

I have told everyone I know and will recommend. Are y'all on locals love us? Need to be!

Repair Quality

The entire process was easy and efficient. Everything was explained and I was kept informed of the repair progress. I cannot believe how quickly my car was repaired and it looks amazing!

Customer Service

Friendly and not rushed. Everything explained.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Crash Champions was professional

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Phenominal customer service from the beginning to end. Most companies these days have no customer service or quality control. Crash Champions & Kasey were class A+. I am so impressed!! Thank you

Likely to Recommend

Excellent CS & QC

Repair Quality

From The first contact to picking up the car, absolutely 100% class A service, polite, fully informed, but not pestered. The car looked fantastic! Customer Service A+++

Customer Service

Same comments as above A+++

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great communication, job was completed quickly and the work seems to be top notch.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very nice people and took really good care of my car and even cleaned it! I appreciate it so much. Thank you again !!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My car was finished way before schedule and it looked perfect. Everybody was friendly and helpful

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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