Crash Champions #0089 South Waco

4.7 (3,719reviews)
94%
3305 South I-35,  Waco,  TX  76706
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In operation 14 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (3,719)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with many noting repairs that made their vehicles look brand new. The professionalism and friendliness of the staff were frequently highlighted, with numerous customers describing the team as courteous, warm, and attentive. Communication was a standout strength, as customers appreciated regular text updates and proactive outreach throughout the repair process. Timeliness was another key positive, with many vehicles completed ahead of schedule. Cleanliness also earned high marks, with customers delighted to receive their cars detailed inside and out. A few customers noted areas for improvement, including inconsistent communication toward the end of the repair process, occasional quality touch-ups needed at pickup, and isolated concerns about damage discovered after service - all drawn directly from customer comments.
AI-Generated from reviews written in the last 12 months
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"The level of professionalism that I received when I was there was unmatched. The staff was very caring very warm very intuitive ..." Read more
"... walked in, everyone was ready and willing to help. The repairs on my car looked fantastic, and what really stood out was how well they kept me informed throughout the ..." Read more
"The quality is second to none - my car looks brand new again."
"Great service, excellente costumer service, clear on cost and amazing quality. My number one choice for repairs"
"They are very profesional and good work. The staff go beyond their duty."
"Yall rock thank you for being so fast!! Less then a week is crazy but yall where able to do it. I will always trust ..." Read more
"A couple days early"
"Excellent service excellent repair excellent timing"
"My car was scheduled for pick up on May 1. I received my car four days prior to that date again I will say they are very punctual very professional ..." Read more
"... fact they send weekly updates about your vehicle and my vehicle was finished sooner than expected!!" Read more
"... little to none because of their communication skills. Their skills with communicating is phenomenal if I have to repair any of my cars, I will always ..." Read more
"Frequent and regular texts on where they were at"
"Text messages kept me informed, loved it."
"Did an awesome job on my truck and had great communication through the whole process, I feel they went above and beyond to make my experience ..." Read more
"... satisfied with how long it took to repair my vehicle. And the text updates stopped coming, and when I tried to call to talk to someone, it took several tries before ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Great Job 👍

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Like that damage to my car never happened!

Customer Service

No complaints.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Great service. My car looks wonderful.

Likely to Recommend

Repair Quality

Customer Service

Extremely pleased.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Well it took escalating to corporate. But it finally got corrected. So I’m satisfied with the second paint job

Customer Service

Over all both were kind and were not rude. At all. But I was not pleased with the first paint job. And they said it could not be corrected. So I escalated. Jamie took care of things. After Robbie got it lined up

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Friendliness of the staff and how quick of a turn around on the repair

My Experience

Likely to Recommend

Repair Quality

I was please with the staff and with how clean and polished the paint job was. I will recommend Crash Champions.

Customer Service

They stayed in touch with me throughout the process.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Question the damage that was discovered on my vehicle. I not 100% convinced on how the damage magically appears. The relationship has been strained.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Friendly employers, great communication during the process, excellent service! Thank you.

Likely to Recommend

Repair Quality

Excellent communication & friendly service. Thanks for making this such an easy experience.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

The team at South I35 in Waco is amazing. I adore each of them and feel well taken care of. Highly recommend to anyone!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I could not be happier with the experience while having my car repaired. The repairs are excellent and the customer service was amazing. The team went above and beyond and even cleaned my car. Thank you

Likely to Recommend

Repair Quality

Everyone was very helpful and professional.

Customer Service

I have only good things to say about everyone there

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Ty for making my car new again

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

my car looks amazing !

Likely to Recommend

Repair Quality

I think Crash Champions did an amazing job on the paint job and communication regarding the progress of the work they were doing. I did have a question about the tail lights that were replaced… one of the original ones (the one that was scratched) was in my truck when I picked it up but the other one (that was not damaged in the accident) was not returned to me. Just curious as to what happened to that one. I would like to have it back too, in case I need a replacement down the road. Thank you.

Customer Service

Excellent customer service! Friendly and professional.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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