Crash Champions #0089 South Waco

4.8 (3,736reviews)
95%
3305 South I-35,  Waco,  TX  76706

In operation 14 years.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (3,736)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. Communication stands out as a major strength, with frequent text updates keeping customers informed throughout the repair process. Timeliness is frequently highlighted, with numerous vehicles completed ahead of schedule. Staff professionalism, friendliness, and willingness to go above and beyond are recurring themes. A few customers noted areas for improvement, including inconsistent communication toward the end of the repair process, occasional minor issues at vehicle pickup such as small scratches or misaligned parts, and in isolated cases, difficulty reaching staff for updates. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop.
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"The level of professionalism that I received when I was there was unmatched. The staff was very caring very warm very intuitive ..." Read more
"... and I truly appreciate your teams professionalism, attention to detail, and quality workmanship. Im very pleased with the results and grateful for the care you took ..." Read more
"The quality is second to none - my car looks brand new again."
"Did an awesome job on my truck and had great communication through the whole process, I feel they went above ..." Read more
"... walked in, everyone was ready and willing to help. The repairs on my car looked fantastic, and what really stood out was how well they kept ..." Read more
"Yall rock thank you for being so fast!! Less then a week is crazy but yall where able to do it. I will always trust ..." Read more
"My car was scheduled for pick up on May 1. I received my car four days prior to that date again I will say they are very punctual very professional ..." Read more
"Excellent service excellent repair excellent timing"
"Good job on repair. Great job cleaning the interior!"
"... fact they send weekly updates about your vehicle and my vehicle was finished sooner than expected!!" Read more
"... little to none because of their communication skills. Their skills with communicating is phenomenal if I have to repair any of my cars, I will always ..." Read more
"Frequent and regular texts on where they were at"
"Text messages kept me informed, loved it."
"The workmanship was great and the communication was fantastic"
"Understanding and down to earth team, great communication and I loved the updates about my vehicle!"

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Returned Clean

My Experience

Fast, easy, and great communication

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My Experience

Fast convenient friendly service. Always kept me updated about my repairs and was even willingly to return my rental car for me. Thanks a million.

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I already recommended several family members and a few friends.

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Returned Clean

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Overall, good customer service, no hold ups, and quality of repair was great. Really had no issues or major setbacks, even with having a foreign car.

Repair Quality

Couldn't even tell i had a dented door. Paint job is phenomonal. Customer service was good. Did have white spots on my black dash and my passenger sun visor was unclipped and hanging down from the headliner, so have to now find time to take it back to be fixed. Downside, is that they close at 5 and I get off work at 5 and are all the way across town. So I'll have to leave work early. Overall, pleased. They finished the work on my Audi in a third of the time anticipated.

Customer Service

Very responsive and informative. I got a text any time there was an update.

Returned Clean

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My Experience

Everything was great especially the people

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Everything easy, efficient and friendly

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My Experience

It was a very pleasant experience and I would highly recommend.

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Repair Quality

very professional and answered all my questions. I would recommend for sure.

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Returned Clean

My Experience

2nd time having repair done with you all and great service both times!

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Returned Clean

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Amazing work & amazing employees. Super sweet, knowledgeable & helpful every step of the way!

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My Experience

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My friend had to take his car here and that’s why I knew it was a good place

Repair Quality

Repair was well and not too long they updated every other day letting me know what’s going on and they cleaned the inside of my car which was greatly appreciated!

Customer Service

Customer service was great, greeted when I first came in and greeted on my exit, texts came in handy so I can see the process of what’s going on and even a estimation date

Returned Clean

My Experience

Did a fantastic job and the staff was friendly,helpful and made this process so much easier..

Likely to Recommend

Kristin was phenomenal

Repair Quality

Great job..Could not be more satified with the repair and the friendly helpful staff

Customer Service

Great Service

My Experience

Thank you for the excellent work repairing the body damage to my car. The vehicle looks fantastic, and I truly appreciate your team’s professionalism, attention to detail, and quality workmanship. I’m very pleased with the results and grateful for the care you took throughout the process.

My Experience

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Returned Clean

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Great Job 👍

Returned Clean

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Repair Quality

Like that damage to my car never happened!

Customer Service

No complaints.

Returned Clean