Bird Kultgen Ford
In operation 90 years, 33 years at this location.
Welcome to BK Ford, Your Trusted Family-Owned Collision Center in Waco, Texas! At BK Ford, we specialize in collision repair for all makes and models. Our skilled technicians are trained in every aspect of vehicle repair, ensuring that your car is restored to its original condition, no matter the damage. Whether it’s a minor fender bender or a more serious accident, we provide high-quality, reliable repairs to get you back on the road quickly and safely. As a family-owned business, we take pride in delivering personalized service and attention to detail, ensuring your complete satisfaction. Visit us at BK Ford and experience the difference!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
Great shop. We have a MOPAR vehicle and they did a great job with it.
Repair Quality - 5.0/5.0 -
The staff & repair team did an excellent job. John & Devlin were incredibly helpful and made sure I was informed about every process they were doing.
Customer Service - 5.0/5.0 -
Amazing customer service. The front office staff was very quick and efficient.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Mr. Robbins was kind and professional. Repair looks perfect!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Would totally recommend!
Repair Quality - 5.0/5.0 -
John was fabulous! So friendly and helpful!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Having to take it back for additional fixes that should not have happened
Repair Quality - 0.5/5.0 -
The car was not repaired in a satisfactory condition
Customer Service - 2.0/5.0 -
They were always running behind,
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Kept me Informed?
Yes
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
We live in Houston but chose to have the work done at Bird Kultgen.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The representative John Robbins always communicated with me about my car, and he understood my concerns.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
John Robbins was outstanding. Our insurance company gave us so much trouble with the appraisal process and did not want to pay to have it fixed. John worked tirelessly with all parties to resolve all issues.
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
Lots of dust and powder in the interior of the car.
Customer Service - 3.5/5.0 -
Team was pleasant, but a second claim had to be filed to cover additional damage not completely understood at time of initial visit
Kept me Informed?
No
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
John was great with setting expectations and communicating
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
My vehicle looks and operates as it did before the repairs. Thank you!
Customer Service - 4.0/5.0 -
At times I felt like I was being ignored when asking for an update on my vehicle as my calls would not be returned. If this can improve the process would be very acceptable
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Brought my truck in for hail damage was told I wouldn't be able to tell it had been damaged when they were finished. Paint didn't match when I picked it up, took it back so they could fix it, and it still doesn't match. Was told that was probably as good as they could do.
Customer Service - 5.0/5.0
Kept me Informed?
Yes
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
John in collision repair was very personable, professional and was great to work with! We were greeted by someone when we came in, someone opening the door for us. I brought my kids with me and people were extremely friendly!