Black Tie Collision 2920

My Experience - 5.0/5.0 -

I was very happy.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent customer service, high quality repairs and very clean vehicle was returned to me. Constant updates and diagnostic were very Wellcome. Thank you very much to Josue and Melisa helping my wife and I when we visited your outstanding clean, well designed and beautiful decorated office.w we extend our gratitude to all employees in the shop that performed the job.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Super helpful, kind, and informative!

My Experience - 5.0/5.0 -

My car looks brand new and is even clean and smells good! I really appreciated all the texts keeping me informed about the status of the repair.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Melissa was very professional when it came from start to finish! I appreciate all of the updates along the way and am very pleased with my recent repairs.

Likely to Recommend - 5.0/5.0 -

I’d recommend it, and I’ll be back if needed. Hopefully not, but this is where I’d come.

Repair Quality - 5.0/5.0 -

So far everything seems fine and looks great!

Customer Service - 5.0/5.0 -

Melissa was the best to work with. Very professional and very knowledgeable about everything. Definitely worth the hire for the company.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

From dropping of my truck to picking it up, the process was made easy. Communication every step of the way was great. Workmanship is 5 stars

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

My experience with Black Tie Collision was amazing. The communication was great; the customer service was warming and I never had to wonder where they were in the process and what was going on. Melissa was amazing and very detailed in everything! I might have asked her the same questions multiple times and her professionalism never changed. She even explained the same thing to my husband after he arrived after she explained it to me with a smile. That’s great customer service!! We need more people like her in this world!! Thank yall for everything! Oh and the fact they work closely with Enterprise and it was a one stop shop, Chefs kiss!!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Melissa was amazing!!!

Returned Clean

My Experience - 5.0/5.0 -

I just want to say you guys did an incredible job on the car. It looks better than brand new. I know you guys worked really hard and had to wait a lot for parts to come in. I just wanted to say I really appreciate you guys fixing my car. Thank you so much. You guys are the best. Happy holidays much love. If I have more car repairs that are needed. I will for sure be returning to you guys!

Likely to Recommend - 5.0/5.0 -

I will recommend them to anyone before collision repair. A wonderful experience in a terrible situation.

Repair Quality - 5.0/5.0 -

Incredible job! Absolutely impeccable.

Customer Service - 5.0/5.0 -

Wonderful customer service with daily updates.

My Experience - 5.0/5.0 -

The team finished my car very fast! It was cleaned out and even shined upon my arrival! Such a great experience.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

You still have the car

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Black Tie Collision has great customer service and is very considerate about their customers

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

My experience was awesome. They fixed my car in the allotted time that they gave me. And I will continue to come back due to them having great customer service and support

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I can’t keep this a secret I referring people.

Repair Quality - 5.0/5.0 -

From my very first interaction with Melissa, I knew I was going to have a great experience! Talk about exceptional customer service! Melissa was absolutely amazing from the moment she called me. She took the time to answer every question, explain everything clearly, and make me feel like I was already part of the family. I even told her how impressed I was with the level of customer service she provided. Because of her professionalism, kindness, and attention to detail, I felt completely confident trusting the team with my vehicle. When I dropped off my baby (my car), the Manager was already one step ahead! He had arranged for the rental car company to be on the way before I even arrived, so I barely had to wait. Now, that’s what I call being prepared and taking care of your customers! We went over my vehicle together, and he took the time to explain the process and what I could expect next. His professionalism and attention to detail made the entire experience smooth and stress-free. One thing I truly appreciated was the communication! I never had to wonder what was happening with my vehicle because I received text updates throughout the entire process. Every step was communicated, and I was kept informed of the progress. That level of transparency and customer care gave me complete peace of mind. And when I finally received my baby back, I almost didn’t recognize her—in the BEST way possible! The results were absolutely amazing! The team went over every repair, explained the services performed, and even addressed any recalls associated with my vehicle. Nothing was overlooked, and I truly appreciated the time they took to make sure I understood everything. I am beyond pleased and extremely grateful to Melissa, the Manager, and the ENTIRE TEAM! It’s not every day you come across a business that makes you feel like more than just another customer. From the first phone call to the moment I picked up my vehicle, the customer service, communication, professionalism, and quality of work were outstanding. Thank you all for treating my baby like she was your own and for making this such an amazing experience! You have definitely earned my trust, and I would highly recommend your team to anyone looking for exceptional customer service and quality work. You all deserve more than five stars! ⭐⭐⭐⭐⭐

Customer Service - 5.0/5.0 -

I’m very please

Returned Clean

My Experience - 5.0/5.0 -

I very happy with my repairs. Thanks Black Tie. I definitely recommend this business.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0 -

Melissa was great.

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

"Muy buen servicio. Me mantuvieron informada durante todo el proceso y Melissa me atendió al 100."

Likely to Recommend - 5.0/5.0 -

I would recommend Black Tie Collision to anyone in need if their services.

Repair Quality - 5.0/5.0 -

Good company. Great staff. Awesome work.

Customer Service - 5.0/5.0 -

The staff did a great job communicating everything to me.

Returned Clean

Likely to Recommend - 2.0/5.0

Repair Quality - 2.0/5.0 -

Well, first of all I received a phone call from Black Tie collision around 4 PM in the afternoon Friday, October 2. Saying that my vehicle is ready to be picked up and good to go. I was told that it would be ready that following Monday, October 5th. I live in Austin Texas so there was no way I can get to Black Tie Collision – Spring Texas by 6 PM. It’s a 3 Hour drive for me. I couldn’t make it till Tuesday, October 6. And I left it after work and I pulled into the parking lot at 5 PM. When I got there, I asked to see if everything works inside and running great. The young female at the desk said that I needed to pay my deductible first before I can receive my key fob. And I asked her again. I just wanna make sure everything is working correctly before I pay. And she again told me that I have to pay first, and then I will receive my key fob. Then she informed me that I could take a look on the outside and make sure everything looks good which obviously I know I can do that and everything looks great on the outside. It was the inside that I can worried about all the sensors and plastic pieces and everything. And then again she told me I needed to pay my deductible, which was $500 before I receive my key fob. Which that was no problem at all so I paid my $500 deductible that she handed me my key fob. So I had to drive back home to Austin, Texas and figure out that all the sensors are not working correctly. Very disappointed that I couldn’t find that out when I was at the collision place.

Customer Service - 2.5/5.0 -

Could’ve handled things better at the counter.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0