Black Tie Collision 59

4.8 (838reviews)
97%
12402 Eastex Freeway,  Houston,  TX  77039

In operation 3 years.

Black Tie Collision is an innovative, leading-edge repair facility that utilizes the latest technology in automotive collision repair. We have the latest technologically advanced equipment, and the most advanced training and technicians. We are family and customer oriented, and our number one goal is to perform "Always Our Best For You". Come see us for your automotive repairs.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 6:00 pm
Tue 7:30 am - 6:00 pm
Wed 7:30 am - 6:00 pm
Thu 7:30 am - 6:00 pm
Fri 7:30 am - 6:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (838)

Customers say
Overall Customer Satisfaction
Customers consistently praise Black Tie Collision for outstanding repair quality, with many noting their vehicles looked brand new upon return. The shop receives high marks for proactive communication, including daily text and email updates that kept customers informed at every stage. Timeliness is a recurring highlight, with numerous customers receiving their vehicles ahead of the promised date. Staff professionalism, friendliness, and helpfulness are frequently celebrated. A few customers noted areas for improvement, including occasional incomplete repairs, unexpected charges not disclosed upfront, and inconsistent interior cleaning - all points raised directly by customers in their feedback.
Select to learn more
"... and the staff was so friendly and knowledgeable. My vehicle was repaired to perfection and I could not be more satisfied!" Read more
"... no extra charges or hidden fees after the install. Black Tie did a professional job and I recommend this shop to anyone who needs Collision repair." Read more
"Very professional and great service, truly a Black Tie Service."
"My car looked brand new like I had just gotten it off the lot. Amazing!"
"This is the easiest car repair process Ive ever experienced."
"Very pleasant experience and I love that they finished my vehicle 3 days before they originally promised."
"3 days earlier than the estimated date"
"My car was ready before the date they initially quoted."
"The experience was very smooth and quick! My vehicle was ready earlier than expected! The text updates kept me updated every step of the ..." Read more
"Great easy experience took my car in Tuesday it was out by Thursday"
"Black Tie made this repair so easy and worry free. I was kept up-to-date on the status of my vehicle the entire time and the staff was so friendly and knowledgeable. ..." Read more
"... with my rims stolen. Through this stressful ordeal I could not praise Black Tie for the amazing communication and customer service they provided. They made my ..." Read more
"... of the way , I never once had to call them because they updated me via txt message every step of the way. I recommend 100% SATISFACTION" Read more
"... made the repair experience very easy and painless. I loved the text and email reminders, letting me know the status of my car and not leaving me to have to wonder or ..." Read more
"Main issue with my car wasnt fixed and there was no initial communication about this. After picking up my car i had to go somewhere else ..." Read more

Likely to Recommend

MOST DEFINITELY!!!

Repair Quality

I Really Appreciate the attention they gave to the repairs on my 2019 Toyota Corolla SE. I'm Truly GRATEFUL and HAPPY with how my car repairs came about! They addressed ALL MY ISSUES IN GETTING MY CAR BACK IN SATISFACTORY CONDITION!!! The service I received was of QUALITY and CONCERN FOR ME!!! They met to ALL MY SPECIFICATIONS and NEEDS! Were CURTIOUS IN ALL WAYS!!!

Customer Service

ALL EMPLOYEES WERE CURIOUS and HELPFUL!!!

Returned Clean

My Experience

Very friendly. Everything looked great. It was nice that you cleaned it up inside and out.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

this people really nice, they went the extra mile they washed my truck and it looks very clean

My Experience

I was very pleased with the work and the patience of the customer services

Likely to Recommend

Repair Quality

Great work

Customer Service

Very professional and patient

My Experience

Black Tie Collision did an amazing job on my car, it looked like it did when i purchased it over 4years ago. The staff was really wonderful and friendly on the phone and even more amazing when i went in to pick up my car. Thanks Black Tie. I give them a 10 out of 10. God bless you all

Likely to Recommend

They were great!!

Repair Quality

Customer Service

Black Tie Collision was great the whole experience was awesome. They not only repaired my car to perfection but they also detailed my car also. The customer service was kind and friendly from beginning to end.Imma give Black Tie Collision two 👍👍up. God bless

Likely to Recommend

Yes I would recommend Black Tie Collision for repairs

Repair Quality

Black tie collision, answered all questions, did very good work on my car.Also was timely doing so.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Very awesome work done on my car

Customer Service

Returned Clean

My Experience

Black Tie Collision did a great job with my car! The time, work and precision put into repairing my car is greatly appreciated. The staff were so welcoming and nice. They were very informative regarding the process of fixing the repairs. They provided multiple updates throughout the week to let me know what phase my car was in. I felt safe with Black Tie Collision handling the servicing of my car. 10/10 recommend!

Likely to Recommend

10/10 recommend!

Repair Quality

Black Tie Collision did a wonderful job in repairing my car! What I appreciated the most was their level of detail, communication and work ethic! I was kept informed every step of the way with weekly updates. Black Tie Collision made sure I understood what was happening with my car through every phase of the repairs. I’m thankful for their service. I would definitely recommend them; 10/10!

Customer Service

very satisfied. I felt they cared for my concerns and the repairs of my car.

Returned Clean

Likely to Recommend

Not professionals

Repair Quality

Cause additional damage to my car. I had to drop my car back off so they can fix the scratches, broken tail light, and yellow paint residue on my car. No transportation was ever offered

Customer Service

Not communicative, they don’t call you for any info. You have to be calling them and chasing them around

My Experience

The staff from dropping off vehicle to picking up were all professional. Ms. Kandi has such a lovely personality!!. The job was well done, you have a satisfied customer!!!

Likely to Recommend

Repair Quality

Customer Service

Ms. Kandi, was very personable & informed me as the repair progressed. I was very impressed with the finished product.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Friendly and Professional

Returned Clean

My Experience

Black Tie Collision was very great! Very fast work and I appreciate getting the text updates. Candy was so nice and helped me a lot with my car process.

Likely to Recommend

Repair Quality

Very fast service, and very satisfied with the finish product.

Customer Service

Candy was very nice and professional

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

I am so happy with my repairs the manager Kandi was helpful and courteous I recieved updates on progress of repairs before I received vehicle it was detailed I will refer others to Black tie collision

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

The whole team was awesome! Answered all my questions very professional and helpful. Kandi was the best even stayed passed hours to accommodate my schedule.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Very satisfied with the service and work that is performed and they have great communication

Customer Service

Returned Clean

My Experience

The car looked immaculate inside and out. Fabulous job!

Likely to Recommend

Repair Quality

Customer Service

Very friendly and knowledgeable.

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Great easy experience took my car in Tuesday it was out by Thursday

Customer Service

They kept me in the loop for every step all the way till my car was ready.

Returned Clean