Blue Ribbon Auto Body

4.8 (1,757reviews)
95%
1450 Cedar St.,  Missoula,  MT  59802

In operation 39 years.

When you have been in an accident or your car has been damaged in any manner, it is important to understand the condition of your vehicle. At Blue Ribbon Auto Body, we begin by making sure you are aware of your choices in the repair process. We will provide you with information and an estimate whether or not we work on your car. After your decision has been made, highly trained professionals are devoted to restoring your vehicle to pre-accident condition. Our repair shop is fully equipped with the latest diagnostic equipment and tools to give you the most professional services.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Detailing
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (1,757)

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I have and will continue to recommend Blue Ribbon

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Amazing customer service

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There was not a quality check on the inside done. Items inside the vehicle don't work.

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The plus, they updated me regularly. The minus, they said 7 to 9 business days and it took them 3 additional weeks. The vehicle was returned dirty only the outside was clean.

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Friendliy staff and excellent work.

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I would have appreciated more frequent updates on the status of repairs and expected completion date.

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Looks very nice

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You do excellent work which is why business is booming and it took so long. I'm happy with the work, but when I saw the estimate was 12 days I was expecting it to take three weeks, not seven. I've been fortunate that I have not had to have this kind of repair so I am naive. I knew there were a lot of cars ahead of mine but took the estimate at face value, but when it got to be 20, 30, 40 days I felt I had been deceived. If I were asked about a recommendation I would say your do excellent work, but with a disclaimer that it took about three times as long. I would also recommend asking if the estimate is how long it will take once it's started and ask for clarification of an estimated start date. I also never received any e-mails so I would also let them know communication isn't that great, but if they complain to the insurance company you get much better service. The total price ended up being very close to the value of the car and I wonder if the estimate had been more accurate I would be driving a new car. Nothing about the experience was terrible and I'm happy overall, just some things left me feeling not so valued and maybe someplace else would have been better.

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Communication could have been better. Never got e-mails as stated, but did receive phone calls after complaining. Person on the phone was very professional.

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