BMW & Mini of Pittsburgh Certified Collision

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0 -

100 % I would recommend. I switched because I do not like the corporate companies

Repair Quality - 5.0/5.0 -

The team went beyond the call of duty

Customer Service - 5.0/5.0 -

The team kept me well informed with the status of the work.

Likely to Recommend - 5.0/5.0 -

I will have no hesitation to recommend

Repair Quality - 5.0/5.0 -

Repair was very well done. Looked like new.

Customer Service - 5.0/5.0 -

Everyone I came in contact with, either in person or by phone, was very friendly and helpful.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

They are the worse team ever They sent an unreal quote and that caused my car get totaled 1 is so high I want to give them 0 All people around me told me that they are awful and now i can see why Shame on BMW of Pittsburgh

Customer Service - 0.5/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Returned with a coolant leak which they failed to detect and fix.

Customer Service - 0.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Everyone that I dealt with was professional and courteous. I was very pleased with how fast my repairs were done. I liked how they treated me with respect. I was glad to have worked with such nice people.

Likely to Recommend - 5.0/5.0 -

My experience was great.

Repair Quality - 5.0/5.0 -

I had a really great experience with my Mini Cooper. Eveyone I worked with was kind and very knowledgeable. They took good care of my car in a timely fashion. I will recommend you all to my friends.

Customer Service - 5.0/5.0 -

They were the best.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

My car looks new! Clean I did and out. Good job’

Customer Service - 5.0/5.0 -

Customer service very good. Answered my question every time I called. Pleasant on the phone.

Returned Clean

My Experience - 0.0/5.0 -

My car was in the shop for two weeks, I had to call them to get updates. Their communication was awful. I gave them payment method before they started the work. 2 weeks later they told me they needed payment method again, even though they had it. They told me they would call and tell me where I could pick up the car after hours on Saturday. I never received that call on Friday and therefore didn’t think they left the car outside with the keys in it. I didn’t pick up the car on the weekend since I live 20 mins away and didn’t want to get a ride to find out it wasn’t there. Therefore It was parked outside unlocked with the keys in it for 2 days. If I had any other options nearby I would not use this mini dealership!

Likely to Recommend - 2.5/5.0 -

Hard to say-i never had to have my car repaired due to an accident. However State Farm insurance suggested to use them.

Repair Quality - 5.0/5.0

Customer Service - 2.5/5.0 -

When I called the person said in two days, called again person said over the weekend, called again person said in a day or two, called again and person said tomorrow-this went on for about two weeks after they said the car was completed??? I would have prefer one phone call with the correct timeframe.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very helpful and easy to work with service personnel--in the reception area, on phone, etc. All around. Car repairs look great, and I was super excited to see my car was cleaned inside too! Highly recommend.

Customer Service - 5.0/5.0 -

See earlier comment

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 4.5/5.0 -

My car phone charger was stolen from my vehicle. Although they had footage of the inside of the vehicle prior to starting the work, I dropped my car the night prior. My car was moved before that photo was taken. I tracked it on my app. You have a dishonest person working in your shop. Albeit a small item, I will not use your body shop again.

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 5.0/5.0 -

Repair itself was great, like new. The customer service/process wasn't. I had to chase for a quote after dropping by and having it estimated, I had to call to schedule it for drop-off date. I was told I would get a call when it was done (was expecting Thursday), saw it sitting out front Friday and I finally called on Monday.

Customer Service - 0.5/5.0 -

Repair itself was great, like new. The customer service/process wasn't. I had to chase for a quote after dropping by and having it estimated, I had to call to schedule it for drop-off date. I was told I would get a call when it was done (was expecting Thursday), saw it sitting out front Friday and I finally called on Monday.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Absolutely would recommend!

Repair Quality - 5.0/5.0 -

Very pleased with the quality but most impressed with the 1 week turnaround time.

Customer Service - 5.0/5.0 -

Jayvon was awesome to communicate with and Andy was very good explaining the details of the service performed. Both went above & beyond my expectations.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great crew Javone was super responsive

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

The service team was great, professional , and quick with my repair