Bob Allen Ford
In operation 39 years.
Bob Allen Ford has been closely associated with the automotive industry for over 38 years, not only as a new and pre-owned car dealer, but also as the operators of a highly reputable collision center. Now, with over 30 years of experience to draw upon, we have designed, built, equipped and staffed one of the region's most advanced facilities for collision repair. The ultimate goal of Bob Allen Ford's Collision Center is to restore your vehicle to its pre-accident condition. We work with all insurance carriers to ensure you receive the best quality repair. By combining old fashioned craftsmanship with state of the art technology we are able to repair your vehicle quickly and return it promptly, while providing the standard of excellence that has become a tradition at Bob Allen Ford.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0 -
Transparent process and work completed was to standard. Just took a little longer to complete than originally stated.
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0 -
They forgot to install a part. Now we have to take it back to get it fixed.
Customer Service - 2.0/5.0 -
We pointed out the door ajar sensor was on when we picked it up. We were told to unplug and plug the battery back in to reset it. We went home and did it. It did not fix it. We called back and were told what did we expect with an older car. When we told the rep there was a part missing, we were told we would have to pay for it and the repair. I talked to the manager who called me back and told me they found the part so we are taking it back to be fixed.
Returned Clean
My Experience - 5.0/5.0 -
We worked with Brian and he was very communicative and helpful. Very peribable
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Service was amazing
Customer Service - 5.0/5.0 -
I think his name was Brian. He is the one that handles State Farm - the best at communicating and keeping us updated.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Amazing service and timely updates. Great service.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Really good experience. I was getting regular updates about my car as they were working on them.
Customer Service - 4.5/5.0 -
Excellent
Returned Clean
Likely to Recommend - 5.0/5.0 -
top notch
Repair Quality - 5.0/5.0 -
High quality work and amazing professionalism and friendliness from Brian, the insurance adjuster, and Kevin, the shop foreman. They both kept me updated frequently and answered all of my questions and concerns in depth
Customer Service - 5.0/5.0 -
as stated, it was excellent
Returned Clean
My Experience - 5.0/5.0 -
The work was done quickly and masterfully. I couldn't ask for more.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Brian and his team kept me up to date on each step and the repairs were done right on schedule. The truck looks perfect!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Superb job in every step!
Customer Service - 5.0/5.0 -
Brian is first rate!
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
Look, you guys are OK, but you need to learn how to use your automated information system. I get conflicting texts and phone calls about when the car will be done. It is obvious that the system isn't getting updated. My estimator called and said it would be done early but I kept getting texts that it was on track for much later, the original date. If you want automated take accountability for it.
Customer Service - 3.5/5.0 -
Same as previous comment
Returned Clean
My Experience - 5.0/5.0 -
Brian Ellis was courteous and kept us up to date over a prolonged period for the repairs.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Brian Ellis kept us informed despite the prolonged time involved. He was responsive and courteous.
Customer Service - 5.0/5.0 -
Brian Ellis did a very good job
Returned Clean
Likely to Recommend - 5.0/5.0 -
I’m a repeat customer, same vehicle.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Thank you, Brian, you are awesome!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Truck was driven with a drive shaft that was not connected properly.
Likely to Recommend - 2.5/5.0
Repair Quality - 2.0/5.0 -
Truck was driven with a loose drive shaft that the dealer should have known about. This could have possibly damaged transfer case components, or the rear differential.
Customer Service - 2.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent service as always!