Bob Bell Collision Center
Bob Bell Automotive is a family owned auto business that has been serving the community since 1979. Our goal is to provide high quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Customer Service was terrible and the workers were racist.
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
YOU ALL ARE THE BEST
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 0.5/5.0 -
No one informed me of the status of my vehicle. If I didn't call for updates, I would have never known.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Took longer than quoted. Was supposed to be ready in one week. It too three weeks.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Definitely 👍 a 10 outta 10 service was immaculate
Likely to Recommend - 5.0/5.0 -
The shop knew my vehicle and exactly how to do the repairs to OEM standards. Being that the truck is less than 3 years old, this was very important to me.
Repair Quality - 5.0/5.0 -
Quality repair of the truck and excellent customer service!
Customer Service - 5.0/5.0 -
Autumn reached out regularly to keep me up to date and promptly answered my questions. I was always able to reach someone when I called.
Likely to Recommend - 3.5/5.0 -
Like I said the work was outstanding but if you need a part, forget it and it's hard paying all that money out of pocket. Still waiting to be reimbursed. Every time I call Consumer Affairs they are no help to me and Idk how else to get back in touch with Matthew.
Repair Quality - 3.5/5.0 -
This is the 2nd time I had my 2023 Rogue repaired due to back to back accidents. The repairs are great. However, The only reason for the 7 and not a 10 is how long it takes to waiting on parts. Last time my Rogue was in the shop waiting on parts was two months. I had to pay $1899 out of pocket for a rental the first time and around $1000 the 2nd time, both times waiting on a part. I bought my Rogue in November and it's been. In the shop longer than I've driven it and that is quite disappointing. Last August I had a 21 Rogue and was in an accident and the same thing. I had it fixed elsewhere and again waited over two months. I love my Rogue but it's ridiculous to have to wait on parts for that long, where my re rental runs out and I have to put all that money for a rental. This is what really upset me. I asked them for a loaner. I was told they don't have any to loan. So I called Sheehy Nissan of White Marsh where I purchased both my Rogues within a year's time, and asked Eric the Sales Manager there if he could they provide me with a loaner until my Rogue was ready. I also told Eric I'm thinking about trading my Rogue in and may trade it in again for a 2024 Altima. Eric told me he can't bc I didn't take it to then to get fixes. I told him I tried but they don't do body work, but to come in and buy the Altima we discussed. I said well then ai changed my mind and will most likely be purchasing the Toyota Camry. I contacted Matthew at Corporate after the first accident and he told me they will reimburse me for the rental charges but I have yet to be reimbursed. Thank you.
Customer Service - 5.0/5.0 -
The personnel Dept was fantastic. Autumn kept me posted and didn't blink an eye when I had my 2nd accident and I asked could I have it towed in there again)
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good job!
Customer Service - 5.0/5.0 -
Very helpful.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Very fast service, employees were very helpful and the parts that got fixed look brand new.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 3.0/5.0
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
So far, I'm satisfied with the service.
Repair Quality - 5.0/5.0 -
Everything looked good.
Customer Service - 5.0/5.0 -
Everyone was friendly, especially since I had to keep coming back to get something out of my vehicle.