Bob Bell Collision Center
Bob Bell Automotive is a family owned auto business that has been serving the community since 1979. Our goal is to provide high quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0 -
They did a good job doing the insurance repairs but I wish they could have worked with me better about the additional work I have wanted.
Repair Quality - 4.0/5.0 -
Bob Bell Collision did a beautiful job repairing my car after my accident.
Customer Service - 3.5/5.0 -
Everyone was very friendly but the job took much longer than expected. I would have appreciated more contact about how things were progressing and what was holding things up.
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
Price was quadrupled compared to my original estimate because they said door and panels had to be removed that they didn’t realize. Later found out they could have offered to paint everything thing in place and my extended paint warranty would have covered it. Even after removing my doors some chipping and a rust spot on the trim under my door was not painted. Appreciate the manager Ryan for getting the price knocked down but I still paid $700 while having an extended paint warranty and I have a rust spot to worry about
Customer Service - 1.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
It took awhile but the car looks great, it was worth the wait
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Excellent
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
The service I received was excellent and I'm very thankful that they took care of my vehicle
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0 -
I have a problem with my BSD I believe that's what it is and my backup camera the indication points to the left rear of my car where it was hit I'm not sure who's responsible or what but the service was very good
Likely to Recommend - 0.5/5.0 -
Sorry, but the person that is the face person is not someone I would recommend my friends to have to deal with.
Repair Quality - 4.5/5.0
Customer Service - 0.5/5.0 -
Three different answers in regards to the status of my car. The person trying to rush me away as opposed to taking the time to actually figure it out. Being treated an looked at as if I'm being an annoying customer because I asked simply what's going on. Having to email and call around to get an actual, truthful answer. And my car miraculously being ready after calling the main manager for answers. You also might want to do a background check on your service rep. A quick social media search showed some things that have me questioning if I was treated the way I was by them for other reasons.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car repair was good, car came back clean, very satisfied.
Customer Service - 5.0/5.0 -
When I called to check on the status of the repair they were polite and nice.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
The repair looks great. I love that they washed my car, shined the tires and vacuumed the inside of my vehicle. I also liked the text message alerts regarding the repair, however, I wish the repair tracker could have given more details, especially with no phone calls about the exact status of the repair (I.e. car in tear down, waiting on parts, car in paint, pending supplement approval). That would be my only feedback. The staff was very nice.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0 -
I would not go there again.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything was great car was very clean even had a freshener inside
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0 -
Always consistently able to answer to all inquiries. Donald, Autumn stepped in after Manager Greg was unable to talk to me regarding a longer “status quo” update. Another female voice left a voice message that the car was ready for pick up after 6 weeks waiting due to a back ordered part.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Yes the work is true professionally done.
Repair Quality - 5.0/5.0 -
My experience with Bob Bell was true professionalism.
Customer Service - 5.0/5.0 -
Little more complex to not have weekend communication though.