Bob Johnson Toyota Collision & Glass
In operation 54 years.
All of our estimators are licensed by New York State. Our technicians are certified in the field through ASE and ICAR. Bob Johnson also maintains one of the largest collision parts inventory's in New York State. All of our collision repairs come with a guaranteed color match and a lifetime finish warranty. As a convenience to customers, we will write your estimate, provide an on-site rental and help process your insurance claim paperwork. As an approved repair facility for several major insurance companies, we can make your claim process much more convenient. We do all the work for you!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
Well done.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Fantastic crew lead by Amanda Dial. They kept us up to date and looked after us. Our needs came first and Amanda was in total support of us. Our car was in the shop for most of the month and she made sure everything was done right. She kept in contact with us and let us know everything that was happening in real time. Your collision team was a big part of our decision to stay with Bob Johnson for the purchase of our new car.
Likely to Recommend - 5.0/5.0 -
I already have.
Repair Quality - 5.0/5.0 -
Fantastic job all around. Car looked like new.
Customer Service - 5.0/5.0 -
Everyone is on top of it. Amanda Dial runs a great department all around. Calls were answered promptly and calls returned as needed. Collision is their everyday job but customer service and all the representatives treated me with great care and with the understanding that the collision I endured was life changing and not the norm for me.
Returned Clean
My Experience - 5.0/5.0 -
Took longer than expected, but the work was top rate.
Likely to Recommend - 4.5/5.0 -
I’ve used you several times over the years.
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Honest assessment of what was needed, reasonable timeframe for completing the work, and effective handling of the insurance claim.
Repair Quality - 5.0/5.0 -
Ashley was clear, candid and accurate in her initial assessment of the damage and what would be required. She explained with sufficient detail what needed to be done and why. I felt much better informed by her than I did by the shop that State Farm required me to get an estimate from.
Customer Service - 5.0/5.0 -
Ashley kept me informed about the progress of the repair and responded to my phone calls in a timely manner.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Representative was cordial, kept me informed along the way of repair. Repair went well. Vehicle looked new, especially with interior and exterior cleaning. Very satisfied. Would recommend to others.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Heather was amazing with all the help on my jeep
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Heather was great, start to finish. She explained everything, called me to keep me updated, went over the finished vehicle with me, and even hugged my wife when she got her car back. Please thank Heather for me!
Customer Service - 5.0/5.0 -
See above.
Returned Clean
My Experience - 5.0/5.0 -
Start to finish Bob Johnson was amazing. Great communication. Done a week ahead of schedule. Everyone I worked with was kind and professional.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work and great people/service
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Bob Johnson customer services is outstanding and I would not trust my car with any other company
Customer Service - 5.0/5.0 -
Very satisfied
Returned Clean
Likely to Recommend - 5.0/5.0 -
Awesome service! Thank you!
Repair Quality - 5.0/5.0 -
Josh was amazing! Followed up with me as he had promised to do. Very friendly, customer focused, knowledgeable, pleasure to work with! My bumper looks great! Love you guys!
Customer Service - 5.0/5.0 -
Great, friendly, customer focused staff. Easy to work with. Very positive interactions every time! Josh was just awesome, as were the folks at the collision waiting room counter.
Likely to Recommend - 5.0/5.0 -
I purchased the truck from you and prefer your workmanship and high service rating.
Repair Quality - 5.0/5.0 -
Looks like brand new. Very happy.
Customer Service - 5.0/5.0 -
Brian and Amanda Rivera were fantastic and took care of everything.
My Experience - 0.0/5.0 -
There were a lot of dirt marks in the inside of my car, I have cream color on the top this was a bit careless. The windshield was wiped down on the inside leaving a lot of streaks.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent service
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
When I picked up my vehicle on 8/13/26 after over 2 weeks of repair, it has missing molding on out side of driver side door & rear door, also front and back arch of wheel liner weren’t not fit in place which created openings. When back on Mon 8/17/26 for molding put back on and still waiting for other parts to be replaced since it has to reorder. I’m not happy with this at all