Bob Mickey Collision Center

4.8 (644reviews)
96%
4813 Center Point Rd NE,  Cedar Rapids,  IA  52402
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Shop AssistantSparkles

In operation 37 years, 31 years at this location.

Bob Mickey Collision Center is a Family owned auto repair business that has been serving the community since 1989. Our Goal is to provide the highest quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process. With our high level technician experience standing behind our repairs for a lifetime comes easy. In our state-of-the-art heated estimating bay our friendly staff will provide you with free estimates along with knowledge of the repair process. Stop by today and drive our reputation tomorrow.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 4:30 pm
Tue 8:30 am - 4:30 pm
Wed 8:00 am - 4:30 pm
Thu 8:00 am - 4:30 pm
Fri 8:00 am - 4:30 pm
Sat Closed
* Holiday hours may differ.

Reviews (644)

Customers say
Overall Customer Satisfaction
Customers consistently express high satisfaction with the shop's repair quality, frequently noting that vehicles looked brand new or better than before their accidents. The repair work is widely praised as professional, meticulous, and impossible to detect. Communication stands out as a major strength, with customers appreciating daily texts, email updates, and proactive status notifications throughout the repair process. Timeliness is another highlight, with many repairs completed ahead of schedule. Staff are repeatedly described as friendly, knowledgeable, and caring. Customers also appreciate the complimentary interior and exterior cleaning upon vehicle return. A small number of customers noted areas for improvement, including a preference for personal phone calls over automated texts when vehicles are ready, occasional delays, and concerns about damages and cleanliness at pickup - all reflecting direct customer feedback.
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"... looks better than it did before my accident. Also the team went above and beyond with detailing the inside and diagnosing issues they werent required to fix. ..." Read more
"I cant say enough great things about your service. From car pickuptowing, communicationupdates throughout ..." Read more
"Our repair work was done with complete professionalism and even a couple days early. It could not have been ..." Read more
"Great workmanship . Cannot tell the truck was ever damaged. Completion was ahead of schedule , highly recommend ..." Read more
"The damage was fixed but there were more damages that was caused at the shop. Instead of fixing the problem, I was told that I'd have to get my insurance ..." Read more
"The turn around time was phenomenal. The quality of work was outstanding. And everyone ..." Read more
"They had the car in and out faster than expected. The repair was impossible to detect. Highly recommend."
"... workmanship . Cannot tell the truck was ever damaged. Completion was ahead of schedule , highly recommend them ." Read more
"... They got the truck in fast and got it looked at and got it fixed and back in a timely manner. They also emailed us on how the progress was going ..." Read more
"... of timing. So answered No but it's really a yesno. More interested in quality work over timeline." Read more
"I received daily texts with status updates & assurance that my vehicle would be done as originally quoted."
"... at and got it fixed and back in a timely manner. They also emailed us on how the progress was going on the truck. Never had any other body shop do that ..." Read more
"Awesome communication!"
"The only problem I had was getting messages saying my vehicle was ready when it really wasn't twice that happened. I old school I rather a phone ..." Read more
"... an excellent job. Will use Bob Mickey every time. Professional. Great communication and honest" Read more

Likely to Recommend

It was a no brainer to choose Bob Mickey for the repair due to the glowing recommendations from friends and family but that was not my experience

Repair Quality

While the overall repair work was good, the almost complete lack of communication from Bob Mickey, combined with two easily identifiable issues found in less than five days after completing the vehicle has made me question the competency of the company.

Customer Service

Communication could have been significantly better

Returned Clean

Likely to Recommend

Repair Quality

2nd time we’ve used Bob Mickey Collision Center and can say enough on how we were extremely satisfied each time. Working with Chad was great and he was always informative on all aspects during the whole process. The car was repaired in a timely manner and returned to us good as new and expected.

Customer Service

Returned Clean

Likely to Recommend

My Wife used Caliber Repair for her Vehicle 6 Months ago, and they did a much better job.

Repair Quality

I would have gave a 10 but your team did not polish my hood to blend it in with the Front Bumper/Fenders. The Repair it self was great, but it didn’t have the finishing touch.

Customer Service

Not sure I will use Bob Mickey again.

Returned Clean

Likely to Recommend

100% would recommend.

Repair Quality

Friendly, fast service.

Customer Service

Very informative, friendly.

Returned Clean

Likely to Recommend

Hope they don’t have to use it, but very happy with their work!

Repair Quality

It was nice to know that they made sure the replacement parts were satisfactory even though it took a little longer. Bonus - they did some basic cleaning inside my vehicle!

Customer Service

I was kept up to date with text messages.

Returned Clean

My Experience

I was relieved to learn from Bob Mickey staff that my auto had been kept in the garage over the weekend. The repair was completed in less than the estimated timeframe. Beautiful work results. Thank you Bob Mickey Collision Ctr.

Likely to Recommend

Repair Quality

A wonder repair was the final product. Plus work was completed ahead of schedule! I am very impressed with Bob Mickey Collision Ctr.

Customer Service

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Looks like new, thx

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

It seems like the app is updated later and info is more agile. than other form of information. Seems like consolidation of the best infmromqtiob in one place would be better to help us be kept in the loop

Likely to Recommend

Repair Quality

High quality job

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

Everybody was so very nice very accommodating and upfront with everything I had questions they answered them and I love feeling confident so and then when I got my car back, I was very happy. She looks so much prettier than she did when I brought her in and I’m referencing my car as a she yes I know silly me but again thank you for everything for your professionalism. The great work that your mechanics did all the bodywork people everything thank you so very much. I will definitely recommend you to anybody.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Everything was done professionally and well done.

Likely to Recommend

Repair Quality

Great work

Customer Service

Returned Clean

My Experience

Thank you good job

My Experience

I made my spouse take care of this repair since I won't always be there. The staff took great care to help her understand the process and feel comfortable with it.

My Experience

Awesome communication!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Love the text updates. Do not like text interrupts. But keep the updates.

Customer Service

Returned Clean