Gerber Collision & Glass - Cedar Rapids/Center Poi

4.9 (84reviews)
97%
4425 Center Point Rd NE,  Cedar Rapids,  IA  52402

In operation 85 years.

Gerber Collision & Glass - Cedar Rapids/Center Point Rd NE offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (84)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked as if damage had never occurred. Communication was a standout strength, with frequent updates via calls and texts keeping customers well-informed throughout the repair process. Timeliness was generally well-received, and when delays occurred due to parts availability, customers appreciated the transparency and proactive updates provided. The friendly, knowledgeable, and professional staff received high praise, and several customers highlighted going above and beyond, such as cleaning vehicles and addressing extra concerns. A few customers noted areas for improvement, including occasional delays beyond estimated dates, a color-matching concern, and detailing quality, all of which were mentioned directly in customer comments.
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"By far one of the most knowledgeable & thorough businesses I have ever dealt with! They did an excellent job & even fixed a couple ..." Read more
"Excellent work and very thorough, these folks take pride in their work."
"The team went above expectations. Very satisfied with the work."
"... very impressed with the customer service at Gerber, they did a fantastic job repairing my vehicle and assisting every step of the way! I will recommend to family and friends." Read more
"Fantastic paint job. Color matched perfectly."
"The overall communication was top tier. I really appreciated all the updates, car rental ..." Read more
"Gerber in Cedar Rapids did amazing!! They called me twice a week to update me on my car. When I received my car back, they were so personable ..." Read more
"Frequent communication phone calls, emails kept us updated about repair progress…great customer service. Finished ahead of ..." Read more
"Outstanding communication"
"You did a great job of fixing my car and keeping me informed throughout the process. Thank you so much for everything!"

My Experience

The whole experience was great from Judy at the front desk, the walk around and estimate, keeping me informed during the repair process and finally picking up my car which looks as good as new.

My Experience

Likely to Recommend

Repair Quality

Customer Service

They did a fine job

My Experience

Frequent communication (phone calls, emails) kept us updated about repair progress…great customer service. Finished ahead of schedule. Excellent work quality. Explained in detail what was done to car

Likely to Recommend

Repair Quality

Customer Service

Excellent service and staff.

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highly recommended

Repair Quality

THANK YOU GERBER COLLISION

Customer Service

Judy and entire staff courteous knowledgeable and extremely efficient

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Repair Quality

Customer Service

Returned Clean

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I found Gerber to be very accommodating and very easy to work with. I am completely satisfied with this shop.

Repair Quality

Customer Service

Returned Clean

My Experience

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Repair Quality

Customer Service

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They did a good job.

Repair Quality

They did a great job.

Customer Service

Great

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Repair Quality

Again for a second time provided great service on my car. Could not ask for better.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

I appreciate the updates throughout the process. Everyone was super helpful and friendly!

Customer Service

Returned Clean

My Experience

It looks and runs like nothing ever happened. Everyone l spoke to was friendly and explained what all seeded to be done.

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Very satisfied and car was very clean when it was returned to me

Customer Service

My Experience

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Repair Quality

Customer Service

The employees were very knowledgeable and it was obvious they wanted to do a quality job. The only reason it wasn’t done on time was that a part hadn’t come in.

My Experience

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Repair Quality

Customer Service

Great experience!

My Experience

Fixed my car after a different place did a terrible job. I am happy it was fixed in a timely manner and the right way.

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Repair Quality

Fixed my car the right way after someone did it the wrong way. I had a good expirence

Customer Service

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

Told i had my whole tailgate replaced. They did not. Only a couple of panels. Now I have 2019 paint next to 2026 paint. They did not quote estimate correctly or fight for me with the insurance company. Car not done when suppose to be.

Customer Service

My Experience

Paint work was amazing that's really all I can say. Whole side of the car looks like the damage never happened. (And the previous job is holding up well too.)

Likely to Recommend

What it comes down to is quality of repairs. I don't believe it would look anywhere as nice or that I would have had any better of an experience if I went elsewhere. Gerber has my business every time I need it.

Repair Quality

Repair quality is fantastic to say the least

Customer Service

I was well informed and everyone I talked to was so nice. I do think the detail department could be a little better but beyond happy to have my car back and looking so nice

Returned Clean

My Experience

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Repair Quality

Customer Service

My Experience