Gerber Collision & Glass - Cedar Rapids/18th Ave.

4.8 (634reviews)
96%
5173 18th Ave SW,  Cedar Rapids,  IA  52404

In operation 85 years.

Gerber Collision & Glass - Cedar Rapids/18th Ave. offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (634)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its high-quality repairs, with many noting their vehicles looked brand new after service. Communication stood out as a key strength, with frequent updates via calls and texts keeping customers informed throughout the repair process. Timeliness was also highlighted positively, as many repairs were completed ahead of schedule. Customers appreciated the extra care taken, such as cleaning and vacuuming vehicles upon return. A few customers noted areas for improvement, including occasional delays due to parts availability, instances of miscommunication, and requests for more detailed service reports - all reflecting direct customer feedback.
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"They did an excellent job in repairing our vehicle. It looks great they cleaned out the inside I could ..." Read more
"Car looks great! They did it quickly and had me back in my car in exactly two weeks wirh a holiday in ..." Read more
"Amazing attention to detail. Clearly know their trade, what to look for, and how to make a complete and ..." Read more
"The buff job is fantastic and the staff are just amazing. Very friendly and kept me updated during the whole ..." Read more
"... Gerber staff was very courteous and professional. They did an excellent job repairing my car after the accident and also returned the car spot less." Read more
"Excellent work that was done ahead of schedule."
"Done a day ahead of time. Very happy with everything they did."
"Exactly on time. And with Thanksgiving during the repair time. Great job!!"
"It was ready way before it was promised"
"repeated delays"
"... service with your competition similar size company. Gerber does a much better job with communication by providing accurate and timely updates, on a personal ..." Read more
"Everything on my car looks amazing, and they kept me updated almost every day, which I really appreciated. It made me feel confident and informed throughout ..." Read more
"I received texts and calls updating me on everything."
"... your parking lot and that they had to order a part. I want to know why I was never informed my truck was hit. it sounds like to me that the shop was trying to ..." Read more
"Some miscommunication and the length of time my car was in the shop!! a full month seemed quite excessive"

Likely to Recommend

Repair Quality

Gerber were great! Repair looks like new. Their team kept me in the loop at every step of the process. I would not hesitate to return if needed.

Customer Service

Gerber were great! Their team kept me in the loop at every step of the process. I would not hesitate to return if needed.

Returned Clean

Likely to Recommend

This is my second time using Gerber collision, and I would recommend it to everyone

Repair Quality

Very courteous people and very qualified

Customer Service

Customer service was excellent

Returned Clean

Likely to Recommend

The preliminary estimate was quite a bit lower than the final cost. Makes me wonder if the low bid was to get the job and then, since it was insurance… you could charge more.

Repair Quality

The car looks great!

Customer Service

I appreciate the updates throughout the 2 weeks on the progress.

Returned Clean

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Repair Quality

Customer Service

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Returned Clean

My Experience

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My Experience

Did a good job

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Repair Quality

Customer Service

Returned Clean

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I have had all the body work done on my vehicle by Gerber! Have had a deer hit me as well as 2 other drivers and this company has always done a perfect job!

Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Returned Clean

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Returned Clean

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Returned Clean

My Experience

The process with Gerber was pleasant and efficient start to finish!

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Repair Quality

Customer Service

Returned Clean

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I would recommend anyone go there as they are amazing at what they do in shop and office.

Repair Quality

They did an amazing job with the repairs, my car looks like it was never hit. Also loved how Gerber went the extra step, keeping in contact, making sure I knew all that was happening with my car and when it would be finished.

Customer Service

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Repair Quality

Katy was amazing, I was kept updated on the status of my car. The work looks amazing.

Customer Service

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Repair Quality

Had to clean the roof of the explorer off it had a white film on top of the water spots. Had to fell the reservoir for the wipers that was empty they replaced that piece. I did not try it to see if it worked.

Customer Service

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Great work

Customer Service

Returned Clean