Body by Cochran - Allegheny Valley
In operation 14 years, 9 years at this location.
Body By Cochran - Allegheny Valley is a part of the network of Body By Cochran Collision Centers, a division of the #1 Cochran brand of dealerships, to serve the greater Pittsburgh area. Taking care of you as our customer is our #1 priority. We're here to get you back on the road safe and sound if you've been in an accident. Our team is highly trained in all of the latest vehicle technology and repair requirements to make sure your vehicle is fixed correctly to OEM standards. We are I-Car Gold Class and Assured Performance recognized as repair professionals, OEM certified in Ford, Subaru, Chrysler, Jeep, Dodge, Ram, Alfa Romeo, Hyundai, Kia, and Nissan. We're equipped with all latest modern repair equipment to handle any repair need. We look forward to meeting you, and taking care of your collision needs!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
Did a great job repairing my truck
Repair Quality - 5.0/5.0 -
They did beautiful just can’t see any sign that my truck was damaged
Customer Service - 5.0/5.0 -
Just a little frustrating that it is almost impossable to talk to real person although good communication through texts
My Experience - 0.0/5.0 -
When calling to get repair updates, it is difficult to be connected to a human. The automated message system doesn't always relay messages accurately. The text message update sent do not give much details and the approximate completion date is continuously extending with no explanation, which forces you to call, which leads to the frustration of not getting to speak with a human. The repair itself was satisfactory, but having a car in for repair for almost 2 months without any personal contact from the dealership staff is not acceptable.
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0 -
The repairs seem great. No issues at this time
Customer Service - 3.5/5.0 -
The ability to contact a human to speak with is very difficult. The text message updates that are sent are not very detailed. I received numerous texts stating the status of my vehicle was delayed for repair but never gave reasons why. When I would try to call to speak to someone I would never get a human person. Only Google Assistant took me. Many tries to actually speak to someone to get updates
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
We appreciate all you did and the car looks great. Thank you again.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0 -
Car looks good and repairs look complete.
Customer Service - 3.0/5.0 -
I waited 3 months for Cochran’s to get ready for my repairs. It took another month for the hood to be replaced. Very slow and frustrating.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was very happy with the results of my repair. Everyone was very helpful and the adjuster went above and beyond to make sure my car was repaired properly. Thank you for a great outcome
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Yes, completely satisfied, if I ever have the opportunity to use Cochran " which I hope I never do,,, I most certainly will be calling Cochran by Body ---- one last thing , , be proud of your employees,,!! I didn't talk to many. But what I did have contact with, outstanding,, be proud of those you employ,!! Better quit I'm running out of space!!
Likely to Recommend - 3.0/5.0 -
They are very very busy. It took probably two weeks before I got an appointment to take my car.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I expected my truck to be washed after body work, but cleaning the interior was above and beyond expectations and greatly appreciated!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
It was a full week but the job was done correctly
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a good job
Customer Service - 5.0/5.0
Likely to Recommend - 2.0/5.0
Repair Quality - 3.0/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 3.5/5.0 -
I'm not going to say more much than this because everything else would be negative, and I dont want to do that. But, I was totally taken advantage of due to repairs that were unnecessary. I'm sure you know what im talking about.
Customer Service - 4.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 2.5/5.0 -
Not enough time has pasted yet to decide.
Customer Service - 4.5/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0 -
The chatbot answering the phones and texting is not efficient
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0 -
Early on in the beginning, I kept trying to reach somebody and the communication was extremely low between myself and my insurance company