Body by Cochran - Butler County

My Experience - 5.0/5.0 -

Adam did a great job keeping me informed throughout the process. Five star customer service for his efforts!

My Experience - 5.0/5.0 -

Our vehicle looks like new. They did an outstanding job on the repair. They also helped with communication with the insurance company to get the vehicle released when I need it.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Vehicle looks great

Customer Service - 5.0/5.0 -

Very friendly and professional

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0

Customer Service - 2.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 1.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

My car was not fixed properly. Front fender is sticking out. Was told it’s because State Farm approved after market fender and not OEM. After getting home found grills do not match, one side is different than the other. Headlight has scratches and moisture in it. Not happy with repair at all!!! Have to get insurance company to approve OEM bumper to have car repaired again!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 2.5/5.0 -

The work was alright. They just took FOREVER with no assistance (rental extension, etc)

Customer Service - 5.0/5.0 -

Evan was great!

Returned Clean

Likely to Recommend - 5.0/5.0 -

Absolutely positively!

Repair Quality - 5.0/5.0 -

My Hyundai Elantra looks beautiful again and, more importantly, is working properly. Body by Cochran of Butler did an amazing job!

Customer Service - 5.0/5.0 -

If a higher number was an option, I would choose it! The customer service was above and beyond!

Returned Clean

Likely to Recommend - 3.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 3.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The folks at Body by Cochran did an amazing job repairing our vehicle after being severely damaged by a deer. We were able to drop off the car and after checking in we immediately received a rental car. We were consistently updated on the repair process.The repair process went flawlessly. We would highly recommend Body By Cochran without any reservations. Steve & Julie

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I was impressed by the knowledge of the front office team. They were very good at communicating the details of the repair each step of the way and could do this without having to reference notes. Responsive and effective. I would use them again without hesitation.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

The lack of communication from the establishment is atrocious. My car sat there for 10 days without being touched. My insurance adjuster and I were both lied to about my car being in disassembly, not once, but 3 times. I went in person on the 10th day of them having my car to see what was going on because my insurance was about to pull my rental car since the work hadn’t been started yet. They once again told me that my car was in disassembly. When I asked to see my car, it was then that I came to find that they hadn’t even started it yet. My adjuster asked for the supplemental report be turned into them by 2pm that day and I was assured by the manager, Evan, that it would be taken care of right away and my car would become a priority. They didn't send the report to until 1:48pm, so I was again lied to. I stopped by the shop at 2:15 to speak with Evan and he again lied and told me they were still working on it. I told him that I had just spoken with my adjuster and she received the report 30 minutes prior to me showing up. So clearly he wasn’t aware of what was happening with my car. Evan once again told me that my car would be a top priority and the parts should be there by Monday to begin repairs. My adjuster had to call several times to get updated on the status of my vehicle. Half the time she would call, nobody would answer. We were given time frames of completion that kept being extended time after time. I asked Evan several times to keep me updated and he assured me that he would. That was not the case. I would have to call or email him for updates. I dropped my car off on April 6th as scheduled and was told the repairs would take about a week in addition to it having to be sent out for recalibration. I was told that would take 2 days. I was told they picked my car up for recalibration on a Friday and it should be returned by Monday and then be sent up for the alignment, which wouldn’t take long at all. My car didn’t come back from recalibration until late Wednesday afternoon and was still waiting on the alignment. Evan emailed me Thursday morning and said they were still waiting on the alignment but it would possibly be done in the afternoon and ready for pick up. He claimed they were backed up at the alignment shop and it’s possible it wouldn’t be ready until Friday. I passed this information on to my adjuster and responded to Evan’s email but he never got back to me. My adjuster ended up calling and only then was she told that the were writing up the paperwork and would call me when it was ready. I was called around 3 pm on Thursday to come pick up the car. When I arrived, my car was outside so I went to look over the repairs. My right front wheel that was supposed have a scuff mark buffed out, was not completed. I found Evan and showed him the scuff and he fixed it for me before I signed my paperwork. I expressed to Evan my frustration with the lack of communication and being lied to. He said that he is working to improve in those areas. Looking at your Google reviews, this is clearly an ongoing issue. I almost feel lucky that my car was only there for almost 30 days after reading most of the reviews. We have used Cochran Auto Body in the past for my daughters car and did not have this many issues. I would never return to your shop as a customer again nor would I recommend it. I expressed my frustration to Evan many many times but it was brushed off even though I was EXTREMELY patient throughout this entire process.

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

The lack of communication from the establishment is atrocious. My car sat there for 10 days without being touched. My insurance adjuster and I were both lied to about my car being in disassembly, not once, but 3 times. I went in person on the 10th day of them having my car to see what was going on because my insurance was about to pull my rental car since the work hadn’t been started yet. They once again told me that my car was in disassembly. When I asked to see my car, it was then that I came to find that they hadn’t even started it yet. My adjuster asked for the supplemental report be turned into them by 2pm that day and I was assured by the manager, Evan, that it would be taken care of right away and my car would become a priority. They didn't send the report to until 1:48pm, so I was again lied to. I stopped by the shop at 2:15 to speak with Evan and he again lied and told me they were still working on it. I told him that I had just spoken with my adjuster and she received the report 30 minutes prior to me showing up. So clearly he wasn’t aware of what was happening with my car. Evan once again told me that my car would be a top priority and the parts should be there by Monday to begin repairs. My adjuster had to call several times to get updated on the status of my vehicle. Half the time she would call, nobody would answer. We were given time frames of completion that kept being extended time after time. I asked Evan several times to keep me updated and he assured me that he would. That was not the case. I would have to call or email him for updates. I dropped my car off on April 6th as scheduled and was told the repairs would take about a week in addition to it having to be sent out for recalibration. I was told that would take 2 days. I was told they picked my car up for recalibration on a Friday and it should be returned by Monday and then be sent up for the alignment, which wouldn’t take long at all. My car didn’t come back from recalibration until late Wednesday afternoon and was still waiting on the alignment. Evan emailed me Thursday morning and said they were still waiting on the alignment but it would possibly be done in the afternoon and ready for pick up. He claimed they were backed up at the alignment shop and it’s possible it wouldn’t be ready until Friday. I passed this information on to my adjuster and responded to Evan’s email but he never got back to me. My adjuster ended up calling and only then was she told that the were writing up the paperwork and would call me when it was ready. I was called around 3 pm on Thursday to come pick up the car. When I arrived, my car was outside so I went to look over the repairs. My right front wheel that was supposed have a scuff mark buffed out, was not completed. I found Evan and showed him the scuff and he fixed it for me before I signed my paperwork. I expressed to Evan my frustration with the lack of communication and being lied to. He said that he is working to improve in those areas. Looking at your Google reviews, this is clearly an ongoing issue. I almost feel lucky that my car was only there for almost 30 days after reading most of the reviews. We have used Cochran Auto Body in the past for my daughters car and did not have this many issues. I would never return to your shop as a customer again nor would I recommend it. I expressed my frustration to Evan many many times but it was brushed off even though I was EXTREMELY patient throughout this entire process.

Customer Service - 0.5/5.0 -

The lack of communication from the establishment is atrocious. My car sat there for 10 days without being touched. My insurance adjuster and I were both lied to about my car being in disassembly, not once, but 3 times. I went in person on the 10th day of them having my car to see what was going on because my insurance was about to pull my rental car since the work hadn’t been started yet. They once again told me that my car was in disassembly. When I asked to see my car, it was then that I came to find that they hadn’t even started it yet. My adjuster asked for the supplemental report be turned into them by 2pm that day and I was assured by the manager, Evan, that it would be taken care of right away and my car would become a priority. They didn't send the report to until 1:48pm, so I was again lied to. I stopped by the shop at 2:15 to speak with Evan and he again lied and told me they were still working on it. I told him that I had just spoken with my adjuster and she received the report 30 minutes prior to me showing up. So clearly he wasn’t aware of what was happening with my car. Evan once again told me that my car would be a top priority and the parts should be there by Monday to begin repairs. My adjuster had to call several times to get updated on the status of my vehicle. Half the time she would call, nobody would answer. We were given time frames of completion that kept being extended time after time. I asked Evan several times to keep me updated and he assured me that he would. That was not the case. I would have to call or email him for updates. I dropped my car off on April 6th as scheduled and was told the repairs would take about a week in addition to it having to be sent out for recalibration. I was told that would take 2 days. I was told they picked my car up for recalibration on a Friday and it should be returned by Monday and then be sent up for the alignment, which wouldn’t take long at all. My car didn’t come back from recalibration until late Wednesday afternoon and was still waiting on the alignment. Evan emailed me Thursday morning and said they were still waiting on the alignment but it would possibly be done in the afternoon and ready for pick up. He claimed they were backed up at the alignment shop and it’s possible it wouldn’t be ready until Friday. I passed this information on to my adjuster and responded to Evan’s email but he never got back to me. My adjuster ended up calling and only then was she told that the were writing up the paperwork and would call me when it was ready. I was called around 3 pm on Thursday to come pick up the car. When I arrived, my car was outside so I went to look over the repairs. My right front wheel that was supposed have a scuff mark buffed out, was not completed. I found Evan and showed him the scuff and he fixed it for me before I signed my paperwork. I expressed to Evan my frustration with the lack of communication and being lied to. He said that he is working to improve in those areas. Looking at your Google reviews, this is clearly an ongoing issue. I almost feel lucky that my car was only there for almost 30 days after reading most of the reviews. We have used Cochran Auto Body in the past for my daughters car and did not have this many issues. I would never return to your shop as a customer again nor would I recommend it. I expressed my frustration to Evan many many times but it was brushed off even though I was EXTREMELY patient throughout this entire process.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Excellent- updates were great

Returned Clean

Likely to Recommend - 3.5/5.0 -

Good job replacing the bumper but they missed the fact that the hatch door doesn't line up there gotta be a reason for that. It was caused by me being rear ended!!!

Repair Quality - 2.5/5.0 -

Hatch door doesn't line up properly. It did before I was rear ended, which is why my car was there for repair.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job thanks

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Absolutely perfect! The job was excellent, every person that i spoke to were very nice and knowledgable, the constant texts to keep me informed was also nice. All in all, i give it 10 out if 10.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

everything was perfect

Customer Service - 5.0/5.0 -

everybody that i dealt with were great!