Body Works Plus

My Experience - 5.0/5.0 -

Body Works Plus is simply the very best body shop in Charlotte…hands down. From Brian Davies down to the newest hire, all are accountable for performance excellence.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great service for the past 30 years

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

Even though the work looks great. My overall experience was NOT good and I would NOT recommend Body Works Plus in the future. I chose Body Works Plus based on a friends personal recommendation and she had a better experience than I did.

Repair Quality - 5.0/5.0

Customer Service - 0.5/5.0 -

I experienced very poor customer service. I was told 4 different completion dates for my vehicle. Also, the only communication from Body Works Plus that I got was a text with a link to follow the progress of my car and a text asking if I had gotten the check from my insurance company. All other information came from me calling and asking for updates. I got zero phone calls or texts with any updates that we're responding to my calls.

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

great work and a really clean shop

Customer Service - 5.0/5.0 -

Good service

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

For a $7k job, the bumper color should match the car and front bumper.

Repair Quality - 3.0/5.0 -

Mechanically well done. Restored the car to manufacturer's specs. Bumper color doesn't match though.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Body works plus does not and will not use substandard parts like a lot of other shops. You can be assured you will have a quality repair. I am a Master ASE certified auto technician of 40 years that would not hesitate to send anyone needing auto body repairs to Bodyworks plus!

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Car looked amazing after the repair was complete.

My Experience - 0.0/5.0 -

I am very happy with the finished repair. The car was in pristine condition when I picked it up. The process to get there, however, was way harder than it needed to be. I was given an appointment 2 weeks in the future to bring it in, which was fine, but I assumed that work would start on it at that time and I would be able to track progress through your app. It took 2-1/2 weeks to get first progress report that car had initial scan and wash. Your system for providing information on progress (or lack thereof) via the app needs to be improved. My car was at your shop for almost 2 months, which given the damage to it, was an unreasonable length of time. Even though I had a rental for 1 month through Progressive and then through my insurance company after Progressive refused to pay, it was still an inconvenience to be without my car for so long. Also, even though I was informed when I brought the car in that there was a possibility there would be a difference between insurance appraisal and your estimate to repair, I was not prepared for the discrepancy to be so large, especially since from the surface, it didn't appear to be very extensive damage. I chose Body Works because of the Volvo certification and the fact you'd use Volvo OEM parts. Progressive informed me that because my car was 5 years old, they wouldn't cover OEM parts and no one (i.e., future buyers) would know whether OEM or after-market parts were used. When I picked up the car, I learned that only 2 very minor parts were needed for the repair, so it was mainly labor costs that drove up the estimate so high. I felt like I was in the middle of a war between Progressive and Body Works, through no fault of my own and that my car was held hostage and the only way to get it back was by contacting my own insurance company. In summary, I do think my car was fixed well, but your system needs significant tweaking because it did not work in this case and therefore makes it difficult to give a high rating or refer others to Body Works in the future.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

Absolutely not.

Repair Quality - 3.0/5.0 -

The work on the body of the car that had been damaged is fine- the car looks back to normal. I give it a 7 because other elements of the car are not functioning as they were before, namely the audio on the blinker and radio. I am in the process of taking the car to Volvo to get those addressed.

Customer Service - 0.5/5.0 -

I was quoted 3 weeks for the repair to be completed- 1.5 weeks for disassembly and diagnostics and 1.5 weeks to do the repair. I received no communication during the length of the repair unless I called. Each time I called, I was told it would be done "next Friday". It was a total of 9 weeks for the repair to be completed. I spoke with the owner twice and the second time he explained for 5 minutes and 40 seconds how hard they work to be the best, they are the best in town, being independently owned is hard, they had to fire several people, Volvo kept sending the wrong parts...I can appreciate that there are a lot of variables involved in his business but that is true of any business and should not be put on me to accommodate or to make him feel better about it. He also told me many times that I have a hybrid. I know this. Volvo knows this. And when I dropped my car off at Body Works Plus, it was because they were supposed to know this and be able to handle it. I highly doubt a man would have been told the type of car he had. Wyatt, the person who works at the front desk, was the person always telling me the repair would be ready next week and when I pushed him for an explanation and timing when I would get my car back, he hung up on me. When getting my rental car, the associate at Enterprise told me to just keep the rental, do not return it when I think the car may be done because this auto shop is known for keeping cars months past when the owner was told their car would be done, that she's had people return the car on the day theirs was supposed to be done and have to come back for another rental. So it seems this shop is big on saying they're competent and paying for the accolades so their marketing indicates they are competent without actually performing services in a timely manner with any semblance of customer service. The call where the owner went on and on about how hard it is for them to do their jobs was really the confirmation for me that this shop is not the operation they claim to be- I just wanted my car back and this man was upset I left him a google review saying I didn't have my car back. I doubt he would have called or gotten my car done by last Friday had I not done that. Would never recommend them to anyone or bring my car back there.

My Experience - 5.0/5.0 -

Body Works plus delivered exceptional work on my parked Lexus 460 after a hit and run. The repair was flawless. The paint match is perfect, and the staff kept me updated throughout. Outstanding local Charlotte shop-highly recommended!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

I am rating a 1 because although I didn’t mind the initial wait and trusted the shop to take care of my vehicle, the experience changed once the repair was completed. At pickup, I asked for all documentation related to the repair, and I was told it would be provided. To date, I have not received anything — including the safety scans I specifically requested. The outward bumper repair looked fine, but the shop caused new safety failures that did not exist before, and I no longer feel safe driving my vehicle. I expected far more from a certified Volvo shop.

Repair Quality - 0.5/5.0 -

I am giving a 1 because the repair created new safety concerns that were not present before, and the shop did not perform the necessary diagnostic steps to resolve them. I asked for proof of the bumper harness verification and sensor testing but received nothing except a new estimate. I expected transparency, proper testing, and accountability, but instead received an unrelated windshield estimate. This experience has been extremely disappointing.

Customer Service - 0.5/5.0 -

I am rating a 1 because I was only shown the cosmetic repair of the front bumper at pickup, not that the vehicle’s safety features were functioning properly. I advised the manager of my safety concerns and was provided photos that did not address the failures. I asked for specific documentation proving the post‑repair safety checks were completed, and received nothing except an email stating ‘we completed the scans’ and a new windshield estimate. I am being dismissed as if I do not understand how my vehicle performed prior to the bumper replacement. I expected far more from a certified Volvo shop.

Returned Clean

Likely to Recommend - 5.0/5.0 -

Despite the hassle, the actual repair and paint work seems perfect. That’s the most import thing

Repair Quality - 4.5/5.0 -

Repair looks great, it was not the smoothest process to get there

Customer Service - 2.5/5.0 -

Repair process took 9+ weeks. My car sat untouched for the first 2 weeks causing my rental car coverage to expire well before the repair was finished.

Returned Clean

My Experience - 5.0/5.0 -

Great service great work great people

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Yes it was a good experience

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They did a great job and did everything with OEM parts.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Accident repair was great. I was told they could do some scratch repair also, it was not done.

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Best experience I’ve ever had with not only a car repair but honestly any company I’ve worked with!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0 -

Timely and thorough responses to inquiries. Could increase proactive updates about statuses when prolonged.

Returned Clean