Caliber - Charlotte - Uptown

4.9 (3,548reviews)
97%
1429 S. Mint St,  Charlotte,  NC  28203
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (3,548)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, seamless communication, and impressive timeliness. Many highlight the friendly, professional, and knowledgeable staff who made stressful repair situations feel easy and reassuring. Repairs were frequently completed ahead of schedule, often weeks earlier than estimated, which delighted customers. The team's proactive communication through texts, calls, and in-person updates kept customers informed at every stage. Vehicles were returned spotlessly cleaned inside and out, exceeding expectations. A few customers noted areas for improvement, including clearer explanations of repair changes, better coordination on scheduling updates, and ensuring vehicles are returned in the same condition as dropped off. Overall, the vast majority of customers expressed high satisfaction and enthusiastically recommended the shop to friends and family.
AI-Generated from reviews written in the last 12 months
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"... it. Now, it looks awful. Im deeply disappointed. This is the worst experience Ive had since using Caliber over the past 20 years. This is not what I expected, ..." Read more
"Caliber collision was great! They were friendly and cleaned in and out of my car spotlessly! Work was fast and kept me informed."
"When I received my repaired vehicle, you could never tell that it had been involved in any collision whatsoever. The paint matched perfectly, and my vehicle ..." Read more
"Car still has glass in it and is moving around. Still cant open sunroof nicely. Job was not a full ..." Read more
"... already stressful situation much easier to deal with. My Toyota looked great when I got it back, and Im very happy with the quality of the repairs. ..." Read more
"I received frequent updates. Communication is excellent many businesses should take lessons from this business"
"... mentioned before, their communication was incredible and I was never left wondering what was going on. Amazing job here." Read more
"We received messages that the date was moved, but there was no explanation"
"Working with caliber is an absolute breeze. Excellent communication, the work done is perfect, top notch business."
"Communication was top tier."

My Experience

My Experience

John was professional helpful Vehicle looks great

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Looks perfect! Thank you!

Likely to Recommend

Repair Quality

Looks perfect! Thank you

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Ryan was wonderful and kept me informed throughout the entire process!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very professional and courteous.Customer friendly, excellent service. Process was understandable and repairs were quick. I would do business with them again and recommend them to others.

My Experience

Hannah was courteous & professional. Jonathan managed my repair and went out of his way to meet my circumstances. Both of these people exemplify customer service. They should be considered for promotion.

Likely to Recommend

Very professional operation that resulted in a quality repair.

Repair Quality

Hannah and Jonathan were my contacts and both were GREAT customer service reps for your company. They kept me informed about the schedule and any changes that occurred and why.

Customer Service

See previous comment.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Linda was phenomenal and extremely pleasant to work with. She was kind and informative. Her teammates took over at the end and continued the clear communication and I really appreciated it! Thank you so much!

My Experience

Amazing! Would recommend this place to any and everyone! Customer service was impeccable and kept me updated through every step of my repair! All staff is so nice and genuinely care about you!

My Experience

Bishop was excellent to work with. He provided great customer service and always kept us in the loop. Thanks for doing such an awesome job!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great communication and great work with John.

Likely to Recommend

Repair Quality

It was great overall great communication and everything

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The repair process and the repair was awesome. The missing change from my vet was not a good thing.

Customer Service

Everyone was pleasant and professional.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Linda and her team were great! Drop off and pick up was a very easy process. They were very informative on the process and repair work. They also had great communication during the repair time to update me on status and timing.

My Experience

Caliber is just top teir great customer service amazing quality work !!!!

Likely to Recommend

I will always

Repair Quality

Every time I’ve worked with caliber collision, they’ve been extremely amazing no complaints. I will always recommend visits to them.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Parts were installed without prior inspection it would appear. The wiring cover was not replaced and the manager had to locate it. Paint overspray on the driver side mirror and I noticed some damage to one of the seals near the hood (gashes that were not there before) The passenger side fender flare was not seated off properly. This is how they released my vehicle back to me. I have sent pictures to Allstate. Disappointing that quality assurance lacks at this body shop. My truck is brand new and now it looks much older. The only damage that was on my truck was from the accident now the seal by the hood will need to be replaced.

My Experience

They were great!

My Experience

Communication and customer service were great. I didn’t have any concerns throughout the process, as I was kept updated on everything happening. John was very personable and I knew my vehicle was in good hands

Likely to Recommend

Repair Quality

I didn’t have any issues whatsoever. Great communication throughout the process and John was amazing!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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