Caliber - Charlotte - Uptown

4.9 (3,461reviews)

97%

(704) 910-8100

1429 S. Mint St, Charlotte, NC 28203

97%

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1429 S. Mint St
Charlotte, NC 28203

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About Caliber - Charlotte - Uptown

See Photos

1429 S. Mint St
Charlotte, NC 28203

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Ford

I-Car

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Website

Reviews (3,461)

Sort By:
Newest
Rating

2,841 Customers Rated

5 Stars

71.5% Complete

(2474)
4 Stars

6.6% Complete

(230)
3 Stars

1.5% Complete

(53)
2 Stars

1% Complete

(34)
1 Star

0.3% Complete

(9)
< 1 Star

1.2% Complete

(41)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for outstanding service quality, seamless communication, and repairs completed ahead of schedule. Many highlight the friendly, professional, and knowledgeable staff who made stressful situations feel manageable. Repairs are frequently described as flawless, with vehicles returned looking brand new, often with a complimentary interior and exterior cleaning that exceeded expectations. Proactive text and phone updates kept customers informed throughout the process, eliminating the need to follow up. A small number of customers noted areas for improvement, including occasional delays without explanation, minor repair oversights, and isolated communication gaps - all shared directly from their feedback.

Select to learn more

Service Quality
Timeliness
Communication

"Car still has glass in it and is moving around. Still cant open sunroof nicely. Job was not a full ..." Read more

"When I received my repaired vehicle, you could never tell that it had been involved in any collision whatsoever. The paint matched perfectly, and my vehicle ..." Read more

"... not have been checked. The most serious issue was bolt missing from a brake caliper as well as one that was not tightened. My vehicle was returned unsafe and could not be ..." Read more

"Absolutely could not be happier. Full, honest, upfront communication, fast turnaround. Way above expectations."

"... experienced better customer service! The staff here was immaculate with their commitment to excellence when communicating. The repairs being completed before the expected ..." Read more

"It was only 2 weeks to be fixed and I was expecting at least another week so it was so speedy"

"The car ready date was pushed back several times"

"... they estimated the car would be finished. They even finished way ahead of schedule which was nice! It was supposed to be in there for 3 weeks but it ..." Read more

"... Caliber. Despite two alignments, the alignment is off. After waiting 6 weeks for Caliber to complete, I have bring it back to fix what should have been ..." Read more

"I received frequent updates. Communication is excellent many businesses should take lessons from this business"

"We received messages that the date was moved, but there was no explanation"

"... completed a few days ahead of schedule. The staff was very professional and provided great communication throughout the process." Read more

"Front desk staff was awesome, advisor was not very communicative and not concerned when I told him blood was left in my vehicle"

"Incredible. I wish every mechanic was as thoughtful and communicative as they were."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Car still has glass in it and is moving around. Still cant open sunroof nicely. Job was not a full ..." Read more

"When I received my repaired vehicle, you could never tell that it had been involved in any collision whatsoever. The paint matched perfectly, and my vehicle ..." Read more

"... not have been checked. The most serious issue was bolt missing from a brake caliper as well as one that was not tightened. My vehicle was returned unsafe and could not be ..." Read more

"Absolutely could not be happier. Full, honest, upfront communication, fast turnaround. Way above expectations."

"... experienced better customer service! The staff here was immaculate with their commitment to excellence when communicating. The repairs being completed before the expected ..." Read more

"It was only 2 weeks to be fixed and I was expecting at least another week so it was so speedy"

"The car ready date was pushed back several times"

"... they estimated the car would be finished. They even finished way ahead of schedule which was nice! It was supposed to be in there for 3 weeks but it ..." Read more

"... Caliber. Despite two alignments, the alignment is off. After waiting 6 weeks for Caliber to complete, I have bring it back to fix what should have been ..." Read more

"I received frequent updates. Communication is excellent many businesses should take lessons from this business"

"We received messages that the date was moved, but there was no explanation"

"... completed a few days ahead of schedule. The staff was very professional and provided great communication throughout the process." Read more

"Front desk staff was awesome, advisor was not very communicative and not concerned when I told him blood was left in my vehicle"

"Incredible. I wish every mechanic was as thoughtful and communicative as they were."

Brenda (Lexus owner) reviewed 8/13/26

The employees were personable, explained the repair process, and kept me updated on the progress on a regular basis.

Andrea (Mazda owner) reviewed 8/13/26

James (Ford owner) reviewed 8/12/26

Cecilia (Mazda owner) reviewed 8/11/26

Finished two weeks early and cleaned the inside for me too!

Samantha (Hyundai owner) reviewed 8/11/26

Steven (Mitsubishi owner) reviewed 8/11/26

Fantastic job on the repairs. John is the best everrr.

Highly recommend

The work performed on vehicle was spectacular. John and crew do amazing work.

Best customer service in Charlotte

Nevin (Lexus owner) reviewed 8/10/26

Katharine (Honda owner) reviewed 8/10/26

Shelby (Toyota owner) reviewed 8/10/26

I had a great experience with Caliber Collision from start to finish. The entire process was smooth, communication was clear, and I always felt informed about what was going on with my vehicle. The staff was friendly, professional, and made an already stressful situation much easier to deal with. My Toyota looked great when I got it back, and I’m very happy with the quality of the repairs. I really appreciate the care and attention the team put into both my vehicle and my overall experience. Thank you for a job well done!

Chinedu (Toyota owner) reviewed 8/10/26

Exellent job!

Excellent job 👏

Mark (Honda owner) reviewed 8/10/26

2Ndlt Sullivan (Mazda owner) reviewed 8/10/26

Mary (Hyundai owner) reviewed 8/6/26

I appreciate the updates and being able to leave my rental car!

Christopher (Kia owner) reviewed 8/6/26

Great work as usual

Steven (Acura owner) reviewed 8/6/26

Nicholas (Toyota owner) reviewed 8/5/26

Caliber was very communicative about updates on my car and it ended up being ready more than a week earlier than expected.

Kelly (Jeep owner) reviewed 8/4/26

Great service my Rep John was very helpful and knowledgeable

Erica (Dodge owner) reviewed 8/3/26

John was wonderful and did an amazing job 10 stars and the young lady at front desk with reddish hair thanks

Bethany (Mazda owner) reviewed 8/3/26

Shay (Mazda owner) reviewed 7/31/26

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view more shops in: Charlotte | 28203

Auto Body Shops and Auto Mechanic Shops are different. Mechanical Repair shops fix the internal workings of a car (engine, transmission, brakes, etc.) while Auto Body shops typically only work on external components damaged in an accident.

Caliber - Charlotte - Uptown

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - Charlotte - Uptown

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (3,461)

2,841 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?