Caliber - Margaret Wallace

4.9 (5,833reviews)

98%

(704) 535-3231

2033 Margaret Wallace Rd, Matthews, NC 28105

98%

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2033 Margaret Wallace Rd
Matthews, NC 28105

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About Caliber - Margaret Wallace

See Photos

2033 Margaret Wallace Rd
Matthews, NC 28105

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Ford

I-Car

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Website

Reviews (5,833)

Sort By:
Newest
Rating

4,659 Customers Rated

5 Stars

70.4% Complete

(4108)
4 Stars

6.1% Complete

(358)
3 Stars

1.5% Complete

(89)
2 Stars

0.8% Complete

(49)
1 Star

0.3% Complete

(19)
< 1 Star

0.6% Complete

(36)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for outstanding service quality, with repairs frequently described as flawless, looking brand new, and exceeding expectations. Communication was a standout strength, with customers appreciating proactive text and phone updates throughout every stage of the repair process. Timeliness was another highlight, as many vehicles were completed ahead of the originally promised date. A few customers noted isolated concerns, including vague updates toward the end of a repair, occasional delays due to parts, and minor cleanliness issues upon vehicle return - all shared directly by customers. Overall, the vast majority of feedback reflects a highly positive, stress-free experience with professional staff, quality workmanship, and exceptional customer care.

Select to learn more

Service Quality
Timeliness

"I was VERY IMPRESSED with the quality of your work. Thank you so much!"

"The work, customer service, communication, and the reassurance were all top notch!!"

"... fantastic…helped me know that everything would be ok…and my car looks better than the day I bought it 👍" Read more

"The repair was done very well, it looks like the accident never happened. I was also in a time crunch to get my car back before ..." Read more

"... car back before heading back to college and they repaired it about a week and a half earlier than expected, saving me the hassle of driving 5 hours from college ..." Read more

"Vehicle was ready earlier than expected"

"Ready a week and a half ahead of original estimated date."

"It was ready a week after and I had to call to find out"

"To replace 2 tires and rims it took almost a month"

Service Quality
Timeliness

Service Quality
Timeliness

"I was VERY IMPRESSED with the quality of your work. Thank you so much!"

"The work, customer service, communication, and the reassurance were all top notch!!"

"... fantastic…helped me know that everything would be ok…and my car looks better than the day I bought it 👍" Read more

"The repair was done very well, it looks like the accident never happened. I was also in a time crunch to get my car back before ..." Read more

"... car back before heading back to college and they repaired it about a week and a half earlier than expected, saving me the hassle of driving 5 hours from college ..." Read more

"Vehicle was ready earlier than expected"

"Ready a week and a half ahead of original estimated date."

"It was ready a week after and I had to call to find out"

"To replace 2 tires and rims it took almost a month"

Charles (Toyota owner) reviewed 8/5/26

Fabien (Mazda owner) reviewed 8/5/26

Perfect communication with Daisy. Always updates on the work. Proactive. Well done ! Great customer service.

Jose (Chevrolet owner) reviewed 8/4/26

Timeliness, Excellent Communication and Profesionalism

Jessica (RAM owner) reviewed 8/3/26

George (Honda owner) reviewed 8/3/26

Arleen (Infiniti owner) reviewed 8/3/26

Daisy was my agent for insuring me of every step of my repairs. She kept me informed of part of the process in every area of my claim and repairs. Very informative and knowledgeable.

Robert (Toyota owner) reviewed 8/3/26

Daisy (service advisor) is courteous and professional. Explained well what to expect, kept me informed at every step. Repairs completed exceeding my expectations and delivered earlier than hoped for. Overall A plus. Would recommend to family and friends.

Fran (Buick owner) reviewed 8/2/26

Simon (Lexus owner) reviewed 8/1/26

Shiquita (Nissan owner) reviewed 7/31/26

Yes Daisy what's very communicative

Alan (Ford owner) reviewed 7/31/26

Flo was terrific I’m help me work with a schedule while I was out of town. She also went out of her way to coordinate a repair with Allstate. Outstanding effort. I am totally satisfied with everything the Margaret Wallace location did to facilitate the required repairs.

Violeta (Nissan owner) reviewed 7/31/26

Sayouh (Audi owner) reviewed 7/31/26

Absolutely amazing job. My Bella was looking all brand new again. Thank you!!!

Thank you to taking care of my baby

Amazing folks

Robert (RAM owner) reviewed 7/30/26

Customer service was excellent I would like to have a service rep Flo working for me She was a pleasure to work to work with with very helpful Thanks flo

Myra (Nissan owner) reviewed 7/30/26

A lot of issues no resolved

Pamela (Honda owner) reviewed 7/30/26

Jerry (Mercedes-Benz owner) reviewed 7/30/26

Aaron (Volkswagen owner) reviewed 7/29/26

Melvin (Honda owner) reviewed 7/27/26

Latonya (Acura owner) reviewed 7/27/26

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You should always ask your auto body shop if they offer a warranty on their repairs.

Caliber - Margaret Wallace

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - Margaret Wallace

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (5,833)

4,659 Customers Rated

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 0.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 0.0/5.0 -

Likely to Recommend - 4.5/5.0

Repair Quality - 3.0/5.0

Customer Service - 4.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0