Caliber - Margaret Wallace

4.9 (5,885reviews)
98%
2033 Margaret Wallace Rd,  Matthews,  NC  28105
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (5,885)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with repairs frequently described as flawless, professional, and exceeding expectations - cars returned looking brand new. Communication was a standout strength, with customers highlighting proactive text and phone updates throughout every stage of the repair process, making stressful situations feel seamless. Timeliness was another highlight, as many customers noted their vehicles were completed ahead of the originally promised date. Customers also appreciated the complimentary interior and exterior cleaning of their vehicles. A small number of customers noted areas for improvement, including occasional vagueness in status updates, delays in notification when vehicles were ready, and isolated concerns about repair completeness or minor damage oversights.
AI-Generated from reviews written in the last 12 months
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"Caliber mechanic missed major damage to the vehicle which left it unsafe to drive, according to Subaru. ..." Read more
"The work, customer service, communication, and the reassurance were all top notch!!"
"... customer! The staff was very friendly and professional. The repair work on my car was amazing! Highly recommend!" Read more
"... communicating the delays so we knew what to expect. My car looks as if it was never in an accident! I love the technicians work!" Read more
"The team was extremely professional and empathetic. I will only use this company for any needs with my ..." Read more
"... car back before heading back to college and they repaired it about a week and a half earlier than expected, saving me the hassle of driving 5 hours from college ..." Read more
"Vehicle was ready earlier than expected"
"Waited 2 months to get back my car with paint spots all over and had to bring it back. Also just noticed I now ..." Read more
"It was ready a week after and I had to call to find out"

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

EXCELLENT STAFF FROM DROP-OFF TO PICK-UP! EVERYONE WAS INFORMATIVE, KIND AND COURTEOUS IN CIRCUMSTANCES THAT WERE VERY STRESSFUL FOR ME. MY BMW LOOKS GREAT AGAIN. THANK OU!

My Experience

My Experience

Daisy was phenomenal in her communication. I understand I am not her only customer, but I would’ve never been able to tell.

My Experience

Very happy with every stage of the process. Easy drop off. Timely status updates. Friendly staff. Easy pickup. The repair looks great and feel like my car is cleaner.

Likely to Recommend

Repair Quality

It took longer than originally told

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I worked with Daisy and she did a great job communicating the status of my repairs. The team also repaired my car perfectly.

My Experience

Good job

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Daisy was amazing her customer service was impeccable. She wasn't satisfied and called me and said she wanted to make it perfect. Like cs like that doesn't come often

Likely to Recommend

Repair Quality

It lookscas if nothing ever happened to my car

Customer Service

Daisy was the most amazing customer service person ever. She was thorough and wasnt satisfied until it was perfect! Amazing Customer service is a rarity these days but daisy makes it seem effortless.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Isabel was very helpful & responsive with updates on my vehicle! Once it was ready the repairs made look great & im very satisfied with everything they did.

My Experience

Your team went over and above what I originally was quoted, and then reduce the price of the original estimate lower than I was quoted. Caliber collision did a great job.

My Experience

Good

My Experience

100 satisfied

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The update text messages with the day to day progress was very helpful. The overall work to my car came out great. This is the 2nd time I’ve used Caliber and I will continue to come back!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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