Gerber Collision & Glass - Charlotte/Independence

4.9 (1,226reviews)

99%

(980) 217-0192

6701 E Independence Blvd, Charlotte, NC 28212

99%

See Photos

6701 E Independence Blvd
Charlotte, NC 28212

Get Directions Website Email

Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

About Gerber Collision & Glass - Charlotte/Independence

See Photos

6701 E Independence Blvd
Charlotte, NC 28212

Get Directions Website Email

Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

In operation 81 years, 6 years at this location.

Gerber Collision & Glass - Charlotte offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

Chrysler

Dodge

Fiat

Genesis

Hyundai

I-Car

Infiniti

Jeep

Kia

Nissan

Ram

Call

Website

Reviews (1,226)

Sort By:
Newest
Rating

1,005 Customers Rated

5 Stars

74.4% Complete

(912)
4 Stars

5.3% Complete

(65)
3 Stars

1% Complete

(12)
2 Stars

0.5% Complete

(6)
1 Star

0.1% Complete

(1)
< 1 Star

0.7% Complete

(9)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for outstanding service quality, with repairs frequently described as looking brand new or perfect. The team received high marks for professionalism, friendliness, and genuine care for customer satisfaction. Regular Tuesday and Thursday text updates were a standout highlight, keeping customers informed and stress-free throughout the repair process. Many noted their vehicles were completed ahead of schedule, which was a welcome and recurring surprise. Customers also appreciated the thorough cleaning and detailing of vehicles upon pickup. A small number of customers noted areas for improvement, including occasional parts delays, completion date changes, and in rare cases, incomplete repairs or mismatched parts. Overall, the overwhelming majority of customers expressed strong satisfaction and willingness to recommend the shop to friends and family.

Select to learn more

Service Quality
Timeliness
Communication

"The entire process was seamless, and the continued updates and responsiveness of the staff was incredible. Im very happy with the finished product and would ..." Read more

"... with in a long time. They are friendly, welcoming, do a great job on repairs and actually do what they say they will do. They communicate clearly and regularly ..." Read more

"... Collision. They did an amazing job on my vehicle — the repairs look fantastic and everything was completed with great attention to detail. On top of that, they finished ..." Read more

"... grateful for the staff at Gerber Collision! Not only did they do an excellent job with the repair, it was also completed in a timely manner with wonderful customer, service, ..." Read more

"... professional and courteous. Updates were frequent. The vehicle looked brand new when I picked it up. Highly recommend!" Read more

"Excellent communication, top notch workmanship, job was done much earlier than expected. Thank you!"

"Done perfectly, affordably, and ahead of schedule."

"Gerber understands the principle of under promise and over deliver. My vehicle was ready early!"

"Vehicle was ready 2 days earlier than estimated"

"Sooner than expected, which was a nice surprise!"

"... the professionalism and timeliness of the staff. I appreciate the regular communication and transparency. It was a great relief to feel like my car was in ..." Read more

"... the paperwork ready to roll. Explained everything. Excellent communication in-person, on-phone, and electronic." Read more

"I loved the text updates! It helped me to plan and quell some anxiety."

"Cx is top tier. Always communicating progress and never in the dark. The best!"

"Communicated frequently over the month they had my vehicle. Failed to contact me about a part they were waiting to get in to replace later on."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"The entire process was seamless, and the continued updates and responsiveness of the staff was incredible. Im very happy with the finished product and would ..." Read more

"... with in a long time. They are friendly, welcoming, do a great job on repairs and actually do what they say they will do. They communicate clearly and regularly ..." Read more

"... Collision. They did an amazing job on my vehicle — the repairs look fantastic and everything was completed with great attention to detail. On top of that, they finished ..." Read more

"... grateful for the staff at Gerber Collision! Not only did they do an excellent job with the repair, it was also completed in a timely manner with wonderful customer, service, ..." Read more

"... professional and courteous. Updates were frequent. The vehicle looked brand new when I picked it up. Highly recommend!" Read more

"Excellent communication, top notch workmanship, job was done much earlier than expected. Thank you!"

"Done perfectly, affordably, and ahead of schedule."

"Gerber understands the principle of under promise and over deliver. My vehicle was ready early!"

"Vehicle was ready 2 days earlier than estimated"

"Sooner than expected, which was a nice surprise!"

"... the professionalism and timeliness of the staff. I appreciate the regular communication and transparency. It was a great relief to feel like my car was in ..." Read more

"... the paperwork ready to roll. Explained everything. Excellent communication in-person, on-phone, and electronic." Read more

"I loved the text updates! It helped me to plan and quell some anxiety."

"Cx is top tier. Always communicating progress and never in the dark. The best!"

"Communicated frequently over the month they had my vehicle. Failed to contact me about a part they were waiting to get in to replace later on."

Shakaka (Kia owner) reviewed 10/1/26

William (GMC owner) reviewed 9/30/26

Great job and communication

Judith (Honda owner) reviewed 9/30/26

Extremely professional. They have a way of putting customer at ease. Very honest, keep customer informed. Brandi is delightful and enthusiastic. Very helpful. Wonderful work. Looks new. ! Thanks to them. Will recommend!

Melissa (Genesis owner) reviewed 9/30/26

I am very pleased with how my car turned out. Brandy was helpful on the phone and in person. My car was fixed quicker than expected and Im happy to have it back!

I am very happy with the repairs and would definitely recommend Gerber

I was in a small accident and Gerber collision was excellent to work with and I am very pleased with how my car looks after the repairs

Brandy was very friendly and I received several updates to keep me informed of my car and the progress.

Baiba (Kia owner) reviewed 9/30/26

Justin (Dodge owner) reviewed 9/28/26

Lori (Chrysler owner) reviewed 9/28/26

Adrianna (Nissan owner) reviewed 9/26/26

Ananth (Honda owner) reviewed 9/25/26

Basil (Hyundai owner) reviewed 9/25/26

Great experience. Did the repair in the timeframe expected with high quality and great communication throughout the process.

Bryan (Jeep owner) reviewed 9/24/26

John (Hyundai owner) reviewed 9/24/26

Fantastic work! Kept me informed during the whole process! Highly recommend

Felicia (Jeep owner) reviewed 9/21/26

Karl (Genesis owner) reviewed 9/21/26

Nice people. Kept me informed

Angela (Ford owner) reviewed 9/21/26

Great service, finished quicker than expected

Very knowledgeable and friendly

Jackie (Nissan owner) reviewed 9/21/26

I Love How Professional and how fast you guys fixed my truck. I will always choose you guys, Thank You For taking my frown and turning it to a smile I appreciate you all!!!

Every time

Great service

Great

Jeff (Hyundai owner) reviewed 9/20/26

Xiang (Nissan owner) reviewed 9/18/26

The repair work was well done and communication was prompt and sufficient with frequent status updates sent in text messages. Final repair cost was much higher than initial estimates and a call to walk through the changes would be appreciated to avoid surprises but did not occur.

Shayne (Kia owner) reviewed 9/17/26

David (Cadillac owner) reviewed 9/17/26

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There is no legal requirement that you obtain more than one collision repair estimate for your vehicle repairs.

Gerber Collision & Glass - Charlotte/Independence

Take photos and get an online estimate

Schedule an estimate appointment

About Gerber Collision & Glass - Charlotte/Independence

Take photos and get an online estimate

Schedule an estimate appointment

Reviews (1,226)

1,005 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?