Classic Collision Matthews Township

4.8 (1,916reviews)
97%
705 Matthews Township Pkwy,  Matthews,  NC  28105

In operation 16 years, 5 years at this location.

Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Matthews, NC is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications including Honda, Acura, Ford, Mercedes Benz and GM; making us a leader in comprehensive collision repair.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
Acura
Ford
GM
Honda
I-Car
Mercedes-Benz
Mercedes-Benz Sprinter

Reviews (1,916)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new or even better than before the accident. The team received high marks for clear, proactive communication, including regular text updates throughout the repair process. Timeliness was frequently highlighted, with numerous customers reporting their vehicles were completed ahead of schedule. The friendly, professional, and knowledgeable staff were repeatedly commended for making stressful situations smooth and stress-free. Customers also appreciated the unexpected bonus of vehicles being returned thoroughly cleaned inside and out. A small number of customers noted areas for improvement, including more consistent communication toward the end of repairs, occasional delays beyond initial estimates, and isolated concerns about repair quality or use of non-OEM parts.
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"Excellent job done with repair. Paint was a perfect match and they restored the cloudy headlights to crystal ..." Read more
"Excellent service and workmanship! Repairs were done in a promot manner, a thorough description of what would be done was ..." Read more
"Great craftsmanship and attention to fine detail"
"Excellent workmanship and excellent customer service!"
"Repair not correct due to use of non OEM part. Will require us to bring the car back for more repairreplacement ..." Read more
"They provided frequent, timely updated throughout the entire process."
"... experience with Classic Collision from start to finish. The team was professional, communicative, and kept me updated throughout the repair process. The quality of the ..." Read more
"Classic Collision kept me informed of progress on the repairs throughout - I appreciate receiving text updates throughout."
"Communication was not always the best."
"empty promises and no one communicated with me, I had to make all the calls regarding status"

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

Great experience and great work on the repairs! Would definitely recommend and bring my business in the future!

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Repair Quality

Customer Service

My Experience

I had a great experience with classic collision! Of course, no one wants to get in an accident, especially when it is not their fault, but classic collision made the experience as stress-free as possible. They handled everything with insurance, completed my repairs quickly, and my car looks beautiful! Josiah completed my repairs and Ashley handled communication, a great team all around!

Likely to Recommend

Repair Quality

So happy with my experience at Classic Collision! They were so easy to work with, kept me informed and updated every step of the way, and my repairs turned out incredible, thanks to Josiah! They made the entire process, including dealing with insurance, so easy and stress-free! Would definitely recommend!

Customer Service

So happy with my experience at Classic Collision! They were so easy to work with, kept me informed and updated every step of the way, and my repairs turned out incredible, thanks to Josiah! They made the entire process, including dealing with insurance, so easy and stress-free! Would definitely recommend!

Returned Clean

My Experience

Great service from beginning to end, especially Ashley V!! Thank you!!

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Repair Quality

Customer Service

Whole staff was great, especially Ashely V! Thank you!!

My Experience

From the estimate to the quick repair they were professional and did a great job.

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Repair Quality

Great work, great communication. Fast service.

Customer Service

Friendly staff, great communication.

My Experience

CC does great work in a timely fashion. Very friendly and good communicators.

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Repair Quality

very professional, excellent communication

Customer Service

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Repair Quality

Still has a dent that needs to be worked out.

Customer Service

Returned Clean

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Repair Quality

Customer Service

Both employees handling my repair were great.

My Experience

The crew at Classic Collision repaired our Nissan Murano and did an excellent job!! They were very friendly, helpful, and provided frequent updates. They completed the work in only four days. I definitely recommend this body shop.

Likely to Recommend

Repair Quality

Classic Collision did a great job on our Nissan Murano. They were very helpful and provided frequent updates on the status of the repair. I would definitely recommend them.

Customer Service

Classic Collision did a great job on our Nissan Murano. They were very helpful and provided frequent updates on the status of the repair. I would definitely recommend them.

Returned Clean

My Experience

They did a great job on my pickup truck and the people were very helpful with the process of getting me back in to my truck, very happy with everything

My Experience

I was especially happy that my car was ready for me a day early.

My Experience

Ashley did a great job keeping me informed (as well as the app) she let me know when decisions had to be made and answered all of my questions. I will recommend Classic Collision in the future.

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Repair Quality

Customer Service

Ashley did an incredible job

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

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Returned Clean

My Experience

Great service and top notch work done and communicated with me daily to update me on the progress of the repair work.

My Experience

My car looks amazing. I haven't had much repair work done in the past, but your team went above and beyond anything I could have expected. The body work is beautiful, and I was totally surprised at the detail cleaning on the interior. Thank you so much!

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Repair Quality

Customer Service

Service was amazing, above & beyond any I had ever experienced anywhere at anytime in my life. The exterior bodywork is gorgeous & I was totally surprised at the interior detail cleaning! I highly recommend!

My Experience

Besides returning my "hurt" car in beautiful condition, I especially appreciate all the communication your company had with me all along the process. Thank you. I will recommend your firm.

Likely to Recommend

Repair Quality

Outstanding - car looks beautiful

Customer Service

Friendly- cleaning over and above

Returned Clean

My Experience

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Repair Quality

Customer Service

Returned Clean