Classic Collision East Charlotte

4.9 (710reviews)
97%
10200 Albemarle Rd,  Charlotte,  NC  28227

In operation 43 years, 3 years at this location.

Classic Collision was established in 1983 in with one single goal: to offer quality service with integrity and honesty. For over 40 years, we have continued to do this by employing the best talent and using the highest-quality materials. Classic Collision in Charlotte, NC is here to give you peace of mind by making the auto body repair process as easy and stress-free for you as possible, from drop-off to pick-up. We put customer satisfaction first in all that we do while being I-CAR Gold and holding several OE certifications including Nissan, Honda, Acura, Hyundai, Kia and Infiniti; making us a leader in comprehensive collision repair.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Detailing
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
Acura
Chrysler
Dodge
Fiat
Honda
Hyundai
I-Car
Jeep
Kia
Ram

Reviews (710)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. Communication was a standout strength, with frequent text updates, proactive phone calls, and clear explanations throughout the repair process. Timeliness was frequently highlighted, with numerous vehicles completed ahead of schedule. Customers also appreciated added conveniences such as rental car coordination, interior and exterior cleaning, and thorough walk-throughs at pickup. A few customers noted areas for improvement, including inconsistent communication updates, occasional delays, and minor finishing details missed at pickup, as mentioned directly in their feedback.
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"They did a great job with the repair. Communication was daily and expectations were very clear. It was completed ..." Read more
"... sure who did the 4 wheel alignment on my car but my car drives better than it did prior to the accident. Also, they returned my car clean on not only the ..." Read more
"My Car looked like it was brand new coming of the Lot. The repairs looked amazing, along with the great ..." Read more
"... was willing to pay out of pocket for it. However, I was satisfied with the overall work that was completed on my vehicle" Read more
"... classic made the process very easy, did great work and got my car finished well before the end of my rental car window. Even returned my rental car for me. Great job!" Read more
"My vehicle was returned to me within 1 day although they said it should take 325 days so I was very pleased and I ..." Read more
"... however I was told it would be ready on Monday. So it took a week and thats ok because I am satisfied with the work done. Thank you" Read more
"Took much longer than promised."
"They did a great job with our bumper replacement and kept us informed throughout the repair process. Everyone was very friendly, worked efficiently, described the process from start ..." Read more
"Communication was top notch. The daily texts kept me in the loop for my repair."
"... effortless, and they returned it perfectly fixed. I loved the text and website updates throughout the process. Everyone was so friendly and helpful. Highly recommend!" Read more
"I had to call for updates. and when I was advised that they would call me back, they did not. I had to call back the ..." Read more
"Excellent customer service...Mind blowing results. They are excellent in communicating and their prices are great. I would ..." Read more

Likely to Recommend

Repair Quality

I would recommend it to my friends and family.

Customer Service

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Repair Quality

Great job !!! Keep it going

Customer Service

Good job

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Jessica and David offered excellent communication and service during my car repair. The car was ready way before the projected date. My car looks like nothing ever happened to it. The Albemarle Rd will be my go-to place should I need service on my car (even a dent)!

Customer Service

My Experience

Repair was quick and spot on. Appreciated seamless pickup and drop off with rental as well.

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Great job

Customer Service

Returned Clean

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Repair Quality

Cleaned my car, timely fix, and SUPER polite. Not too bad on pricing either even when using insurance.

Customer Service

Super nice, everyone in there

Returned Clean

Likely to Recommend

Repair Quality

The area they repaired looks like new!! They were very thorough and did a beautiful job!

Customer Service

The people at classic collision were super nice and took care of everything including cleaning my car inside and out!!

Likely to Recommend

Repair Quality

They did an excellent job on my Lexus. I would recommend them to anyone who needs work done. Great job and excellent customer service!

Customer Service

My Experience

Car looks like new. Kept informed about the work being done.

Likely to Recommend

Repair Quality

Car looks great and I like the guarantee

Customer Service

My Experience

I would like to sincerely thank everyone involved in repairing my vehicle. I am completely satisfied with my experience at Classic Collision. The team was professional, helpful, and committed to making sure the repairs were completed properly. I truly appreciate the care and attention given to my vehicle. Please pass along my gratitude to everyone who contributed to a job well done!

My Experience

Second time I’ve used Classic Collision. Totally surprised and pleased with the service and communication. Very pleasant personnel. I hope never to use again, but if I have to, I’m going to Classic Collision.

Likely to Recommend

I HAVE ALREADY TOLD SEVERAL PEOPLE

Repair Quality

Customer Service

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Repair Quality

Excellent job and can't believe my car was cleaned inside and outside. David you said it would be perfect and you were right. I will mention your service to all my friends and neighbors. Thanks so much, Hilda

Customer Service

Returned Clean

My Experience

Great work everytime πŸ‘πŸ‘πŸ‘

My Experience

Classic Collision was very professional and the whole process was so smooth. From the time I called about a tow in to the time of pick up I received clear communication, friendly and honest service. They made a stressful situation turn into a pleasant experience. The lady who answered the phone was always so kind. Joseph called me with updates about my car. He made sure I understood what work was done on the car. Everyone who answered my calls were so helpful. My car looked like it had never been in a car accident. I am very pleased with the whole process. Thank you so much!

Likely to Recommend

Repair Quality

I had a great experience with Classic Collision. They were able to repair my car and it looked as if I didn't get into an accident. Everything looked great and the car runs well. The staff was very professional, provided clear consistent communication, and were very friendly. Thank you

Customer Service

Returned Clean

My Experience

Great service and professional staff. I would highly recommend your company. My repair was superb. Thanks again.

My Experience

Been happy with the easy process. And the truck looks good.

Likely to Recommend

Repair Quality

Did a very nice job on my truck. Dave was great.

Customer Service

again Dave was great.

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

Excellent service for 2nd service trip! Great staff. Dave & receptionist were outstanding in knowledge, care, professionalism. Great referral for window tint replacement. πŸ‘πŸ½

Likely to Recommend

Repair Quality

Everybody was great!!! Receptionist & Dave were all knowledgeable, professional, & helpful. Appreciate transportation home when unanticipated extra time was necessary on repair. As with a previous job there, wonderful experience πŸ‘πŸ½

Customer Service

Returned Clean

My Experience

Always had good experience theirthats why I keep going back time after time I like the customer service good people.

Likely to Recommend

Repair Quality

They are a excellent body shop I can't think of anywhere else that would be comfortable with love ❀️

Customer Service

Returned Clean