Williams Collision Center

4.9 (2,964reviews)

99%

(704) 531-8888

5701 E Independence Blvd, Charlotte, NC 28212

99%

See Photos

5701 E Independence Blvd
Charlotte, NC 28212

Get Directions Website Email

Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

About Williams Collision Center

See Photos

5701 E Independence Blvd
Charlotte, NC 28212

Get Directions Website Email

Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

In operation 40 years.

We are conveniently located in Charlotte, NC at the Williams Subaru dealership at the corner of E. Independence Blvd and Idlewilde Rd. Our locally owned company has been in the industry since 1937 proudly serving the Charlotte metro area and surrounding counties. We repair all makes and models and work with all insurance companies throughout the entire repair process. Excellent customer satisfaction is our top priority and achieved through quality repairs and dependable updates; keeping you informed throughout every step of the process. The shop is an I-Car Gold Class Shop, which means our technicians and staff have taken many hours of additional training not required in the industry to ensure quality repairs to your vehicle. We are open Monday through Friday 8am-5pm. Please feel free to call us at (704) 531-8888, email us at [email protected], or stop by our collision center. We look forward to serving you!

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair
On-Site Car Rental - Enterprise®

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Debit Card

Languages

Spanish

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

I-Car

Subaru

Call

Website

Reviews (2,964)

Sort By:
Newest
Rating

2,417 Customers Rated

5 Stars

72.4% Complete

(2145)
4 Stars

6.5% Complete

(192)
3 Stars

1.1% Complete

(32)
2 Stars

0.5% Complete

(15)
1 Star

0.4% Complete

(11)
< 1 Star

0.7% Complete

(22)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for its outstanding service quality, with repairs frequently described as flawless, seamless, and restoring vehicles to like-new condition. Communication stands out as a major strength, with customers appreciating regular text and phone updates throughout the repair process. Timeliness is another highlight, as many customers noted their vehicles were completed ahead of schedule. The professionalism and friendliness of the entire team received widespread acclaim. Customers also appreciated thoughtful extras such as vehicle cleaning, detailing, and thank-you cards. A few customers noted areas for improvement directly from their experience, including occasional delays beyond initial estimates, minor cosmetic oversights upon vehicle return, and in isolated cases, concerns about repair completeness and pricing transparency.

Select to learn more

Service Quality
Timeliness
Communication

"... service from the moment Williams became involved in. Execution of repair work is flawless and not distinguishable from surrounding areas. Although their dealership ..." Read more

"Thank you so much for your excellent customer service and work done on my Subaru."

"I am totally satisfied with the high quality and the professionalism I received from my first visit until the pick up of my vehicle after the repairs ..." Read more

"... that there was damage to the left front of my car. The paint job is seamless. Beautiful work. I would highly recommend Williams to anyone. Staff ..." Read more

"... me picking it up. Very thoughtful return gesture. My repair looks seamless, thank you." Read more

"Williams Collision completed the repairs earlier than expected. Great experience."

"The work was done ahead of schedule and the communication throughout was superior."

"... keeping me updated throughout the process and even got my car finished BEFORE they originally stated! Such a wonderful experience for an unexpected deer ..." Read more

"They completed the job ahead of schedule and keep me informed of the progress of the job on a regular basis. Very ..." Read more

"... very pleased with the quality of work, updates, and getting my car back ahead of schedule" Read more

"The work was done ahead of schedule and the communication throughout was superior."

"... surprised but completely satisfied the way that your shop sent me pictures. Text to keep me updated on the schedule of the work being done to my car. I feel like I was ..." Read more

"Excellent communication both in frequency and methods."

"... to communication. I appreciate it all the text and keeping me up-to-date as well as the several phone calls. Awesome job." Read more

"Williams Collision is phenomenal. Their communication process by texts & phone calls during car repairs is amazing. I would highly recommend this business."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication