Gerber Collision & Glass - Concord

4.9 (3,175reviews)

99%

(704) 454-5553

6013 Victory Lane, Concord, NC 28027

99%

See Photos

6013 Victory Lane
Concord, NC 28027

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Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

About Gerber Collision & Glass - Concord

See Photos

6013 Victory Lane
Concord, NC 28027

Get Directions Website Email

Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

In operation 81 years, 14 years at this location.

Gerber Collision & Glass - Concord offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

I-Car

Infiniti

Nissan

Call

Website

Reviews (3,175)

Sort By:
Newest
Rating

2,696 Customers Rated

5 Stars

75.8% Complete

(2406)
4 Stars

6.2% Complete

(197)
3 Stars

1.2% Complete

(37)
2 Stars

0.5% Complete

(16)
1 Star

0.3% Complete

(9)
< 1 Star

1% Complete

(31)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. Communication stands out as a key strength, with frequent text and phone updates keeping customers informed throughout the repair process. Staff professionalism, friendliness, and helpfulness are repeatedly highlighted, making stressful situations feel seamless. Timeliness is another strong point, with numerous vehicles completed ahead of schedule. Customers also appreciated complimentary interior and exterior cleaning. A few customers noted areas for improvement directly in their feedback, including occasional communication drop-offs mid-week, minor paint imperfections, and isolated issues such as camera calibration concerns and unreturned updates - all drawn from customer comments rather than system observations.

Select to learn more

Service Quality
Timeliness
Communication

"... the entire process stress-free. Most importantly, the quality of the repair was outstanding—my car looks as if it was never damaged. I am extremely satisfied with the work and would ..." Read more

"... is very hard to find businesses these days that do high quality work and treat their customers with attention and respect. Gerber is a dying breed, and I will not go anywhere ..." Read more

"... car to like new condition.The collision center was professional, efficient, and delivered high quality repairs. They completed the repairs quickly and exceeded ..." Read more

"Gerber provided exceptional service in both quality and timeframe."

"... new again on the inside and I could not be happier. They were timely and professional, and kept me well. informed every step of the way. What more can you ask for It was an outstanding ..." Read more

"The vehicle was about 2-3 days early much to my surprise and appreciation! They even gave me a heads up well in advance so ..." Read more

"Was ready early! Thank you!"

"It was ready before they said the repair would be done"

"Very pleasant experience with Gerber, they kept me informed daily on my cars progress. Even finished the repair early."

"... estimates. The staff was super nice as always and my repairs were done within 30 minutes!" Read more

"... behind the scenes but it wasn't a problem with Gerber. They provided me constant updates and when I had questions as to the nature of the repairs they answered informatively." Read more

"... from off-roading. Service was excellent as usual and I was kept up to date on the repair every couple of days. Gerber will continue to be my go to shop!" Read more

"Great experience! The communication along the way was incredible! Always let me know where the vehicle was in the process of the repair. Highly ..." Read more

"I thought the experience was good overall. The communication tailed off as time went on in the week and no calls were made with updates on the price ..." Read more

"Great communication and transparency. Appreciated the car also being cleaned."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... is very hard to find businesses these days that do high quality work and treat their customers with attention and respect. Gerber is a dying breed, and I will not go anywhere ..." Read more

"... car to like new condition.The collision center was professional, efficient, and delivered high quality repairs. They completed the repairs quickly and exceeded ..." Read more

"Gerber provided exceptional service in both quality and timeframe."

"The vehicle was about 2-3 days early much to my surprise and appreciation! They even gave me a heads up well in advance so ..." Read more

"Was ready early! Thank you!"

"It was ready before they said the repair would be done"

"Very pleasant experience with Gerber, they kept me informed daily on my cars progress. Even finished the repair early."

"... estimates. The staff was super nice as always and my repairs were done within 30 minutes!" Read more

"... behind the scenes but it wasn't a problem with Gerber. They provided me constant updates and when I had questions as to the nature of the repairs they answered informatively." Read more

"... from off-roading. Service was excellent as usual and I was kept up to date on the repair every couple of days. Gerber will continue to be my go to shop!" Read more

"Great experience! The communication along the way was incredible! Always let me know where the vehicle was in the process of the repair. Highly ..." Read more

"I thought the experience was good overall. The communication tailed off as time went on in the week and no calls were made with updates on the price ..." Read more

"Great communication and transparency. Appreciated the car also being cleaned."

Nina (Jeep owner) reviewed 9/22/26

Very honest and thorough. I really appreciate the care they put into repairing my car.

Very responsive and proactive on keeping me updated.

Larry (Honda owner) reviewed 9/21/26

Updates, availability, and employee personality.

Alex (Infiniti owner) reviewed 9/21/26

Amazing work! 100% satisfaction

Amazing job

Andressa (Kia owner) reviewed 9/21/26

Sanket (Mazda owner) reviewed 9/14/26

Tracy (Chevrolet owner) reviewed 9/14/26

Cathy (Honda owner) reviewed 9/10/26

Light on bottom was not replaced

The ladies in the office are always helpful

Phil (Nissan owner) reviewed 9/9/26

Great fast service. Excellent work thx

Tyra (Hyundai owner) reviewed 9/9/26

Angela (Honda owner) reviewed 9/8/26

I cannot say thank you enough to the entire team at Gerber Collision for doing a wonderful job with the repairs on my car.

The whole team was awesome and kept me informed with texts on the status of my car.

Tyron (Volvo owner) reviewed 9/7/26

Sherry (Infiniti owner) reviewed 9/4/26

William (Ford owner) reviewed 9/3/26

Monique (Kia owner) reviewed 9/3/26

I will tell everyone I know who needs their car fixed to go to Gerber in Concord

I am very satisfied with the service of Gerber. They helped me out when I really needed them. I will always choose them.

Janet (Toyota owner) reviewed 8/31/26

My car looks great! Thank you to the entire Gerber Collision Team for making this a pleasant experience for me. So glad I chose you, really beautiful, professional work!

Absolutely, thank you!

The car looks great! Super pleased with the repair work I had done. With the advice I got from Shelby regarding the front headlights, (Statefarm would only cover the one, which would have paired a brand new one with a dull old one), Shelby bothered to text me about this and I replaced both and the front end of my car looks brand new! She was so right and I am so glad I listened to her. Thank you Shelby!

Shelby and Savannah were great!

Joshua (Honda owner) reviewed 8/31/26

Great work. fix it fast

Brandon (Ford owner) reviewed 8/31/26

Leonard (Ford owner) reviewed 8/31/26

None

Anonymous (GMC owner) reviewed 8/26/26

Chayse (Toyota owner) reviewed 8/24/26

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When leaving your vehicle, make sure the auto body shop completes a prior damage inspection to identify any scratches or dents not related to the accident.

Gerber Collision & Glass - Concord

Take photos and get an online estimate

Schedule an estimate appointment

About Gerber Collision & Glass - Concord

Take photos and get an online estimate

Schedule an estimate appointment

Reviews (3,175)

2,696 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?